{"id":3078,"date":"2025-05-19T13:25:08","date_gmt":"2025-05-19T13:25:08","guid":{"rendered":"https:\/\/www.socialintents.com\/blog\/?p=3078"},"modified":"2025-05-19T16:57:18","modified_gmt":"2025-05-19T16:57:18","slug":"empathy-statements-for-customer-service","status":"publish","type":"post","link":"https:\/\/www.socialintents.com\/blog\/empathy-statements-for-customer-service\/","title":{"rendered":"30+ Empathy Statements for Customer Service and When to Use Them"},"content":{"rendered":"\n

In customer service, it\u2019s not just what you say. It\u2019s how you say it.<\/p>\n\n\n\n

When customers are upset or confused, a generic response isn’t enough. Respond with something like \u201cWe apologize for the inconvenience\u201d<\/em> without actually addressing their concern, and you risk making things worse.<\/p>\n\n\n\n

Even well-meaning replies can escalate tension and slow down support if they feel cold or dismissive.<\/p>\n\n\n\n

The solution? Showing empathy.<\/p>\n\n\n\n

Empathy helps your team navigate difficult conversations more effectively, no matter the channel (live chat, email, phone, or even automated support).<\/p>\n\n\n\n

In this guide, you\u2019ll find 30+ ready-to-use empathy statements for customer service, plus examples of when and how to use them – so you’re never left guessing what to say in the moment.<\/p>\n\n\n\n

<\/p>\n\n\n\n

What Are Empathy Statements in Customer Service?<\/strong><\/h2>\n\n\n\n

Empathy statements are phrases that show customers you understand and acknowledge their feelings. They\u2019re especially useful when emotions are running high, helping your team express empathy in moments when customers need more than just a technical fix.<\/p>\n\n\n\n

These statements don\u2019t just express politeness. They communicate that you’re listening and taking the situation seriously. And this is key for offering great customer service, even when the interaction is brief or fully automated.<\/p>\n\n\n\n

<\/p>\n\n\n\n

Did you know?<\/strong> Empathy statements can be used across all types of customer interactions.<\/p>\n\n\n\n

In live chat, phone calls, and emails, they help agents respond in a more human and supportive way<\/a>. In chatbot scripts, they make automated messages feel less robotic and more reassuring, especially when something goes wrong or when transitioning between steps.<\/p>\n\n\n\n

<\/p>\n\n\n\n

Why Empathy Statements Matter<\/strong><\/h2>\n\n\n\n
\"Agent<\/figure>\n\n\n\n

It\u2019s easy to overlook a short phrase in the middle of a support exchange, but these small moments of empathy in customer service can shape the entire customer experience.<\/p>\n\n\n\n

So, let\u2019s talk about why customer service empathy statements are worth your attention.<\/p>\n\n\n\n

<\/p>\n\n\n\n

They reduce escalations and unnecessary back-and-forth<\/strong><\/h3>\n\n\n\n

An irate customer<\/a> is more likely to repeat themselves, ask to speak with someone else, or become more upset as the conversation continues.<\/p>\n\n\n\n

A well-timed empathy statement can stop that cycle. It shows you\u2019re not just solving a problem, but acknowledging the customer\u2019s emotions as well.<\/p>\n\n\n\n

It also reassures them they\u2019re being taken seriously before things spiral into a complaint or escalation. Fewer escalations mean faster resolutions and less strain on your customer support team.<\/p>\n\n\n\n

<\/p>\n\n\n\n

They’re proven to boost CSAT and help create loyal customers<\/strong><\/h3>\n\n\n\n

Customers remember how they were treated more than the issue itself. That’s why it’s important to turn a frustrating moment into a positive impression, especially when the outcome isn\u2019t ideal.<\/p>\n\n\n\n

Over time, these small moments build trust, help customers feel heard, and improve customer satisfaction scores<\/a>.<\/p>\n\n\n\n

<\/p>\n\n\n\n

Did you know?<\/strong> A Khoros survey<\/a> found that 68% of customers say they\u2019ll spend more with brands that understand them and treat them like individuals. Empathy statements help teams create that sense of understanding by stepping into the customer’s shoes.<\/p>\n\n\n\n

<\/p>\n\n\n\n

They give your team the language to handle tough conversations<\/strong><\/h3>\n\n\n\n

Even an experienced customer service representative can sometimes freeze up when a customer is upset.<\/p>\n\n\n\n

Having a go-to set of empathy phrases gives your customer service reps the tools to stay calm, consider the customer\u2019s position, and respond effectively without sounding scripted.<\/p>\n\n\n\n

For new team members, it builds confidence. For experienced ones, it helps maintain consistency. And for chatbot builders, it creates more natural flows<\/a> that don\u2019t sound cold or transactional.<\/p>\n\n\n\n

<\/p>\n\n\n\n

30+ Empathy Statements for Customer Service That Work<\/strong><\/h2>\n\n\n\n

Below, you\u2019ll find empathy statements organized by common support situations. <\/p>\n\n\n\n

Use them to guide live agents, shape chatbot scripts<\/a>, or simply improve how your customer service team communicates in moments that matter.<\/p>\n\n\n\n

<\/p>\n\n\n\n

When responding to an upset customer<\/strong><\/h3>\n\n\n\n

These statements show you’re listening to the customer\u2019s problem without making assumptions or escalating things further:<\/p>\n\n\n\n

    \n
  1. \u201cI can see how that would be incredibly frustrating, and I appreciate you letting us know.\u201d<\/li>\n\n\n\n
  2. \u201cYou’re right – this shouldn’t have happened, and I\u2019m going to make it right.\u201d<\/li>\n\n\n\n
  3. \u201cThanks for being honest about how this has affected you. Let\u2019s fix it.\u201d<\/li>\n\n\n\n
  4. \u201cIf I were in your position, I\u2019d feel the same way.\u201d<\/li>\n\n\n\n
  5. \u201cThat\u2019s not the experience we aim for, and I understand why you\u2019re upset.\u201d<\/li>\n<\/ol>\n\n\n\n

    <\/p>\n\n\n\n

    When they\u2019ve had to wait for too long<\/strong><\/h3>\n\n\n\n
    \"Frustrated<\/figure>\n\n\n\n

    Waiting can add fuel to any issue. The following statements help reset the tone and keep everyone on the same page:<\/p>\n\n\n\n

      \n
    1. \u201cThanks for your patience. I know delays like this can be incredibly frustrating.\u201d<\/li>\n\n\n\n
    2. \u201cI understand this has taken longer than expected, and I\u2019m here to speed things up now.\u201d<\/li>\n\n\n\n
    3. \u201cYou\u2019ve waited longer than you should have. I\u2019m really sorry about that.\u201d<\/li>\n\n\n\n
    4. \u201cI know your time is valuable – thanks for hanging in there with us.\u201d<\/li>\n\n\n\n
    5. \u201c I can imagine how the wait added to your frustration. I\u2019m going to do everything I can to make the rest of this easier.\u201d<\/li>\n<\/ol>\n\n\n\n

      <\/p>\n\n\n\n

      When they\u2019ve had to repeat themselves or were transferred<\/strong><\/h3>\n\n\n\n
      \"Customer<\/figure>\n\n\n\n

      These phrases recognize how tiring it is for customers to re-explain their issue:<\/p>\n\n\n\n

        \n
      1. \u201cI\u2019ve read through the previous messages so you won\u2019t need to repeat anything.\u201d<\/li>\n\n\n\n
      2. \u201cI\u2019m sorry you\u2019ve had to explain this more than once. That\u2019s frustrating, and I\u2019ve got it from here.\u201d<\/li>\n\n\n\n
      3. \u201cI get how tiring it is to be passed between people. I\u2019ll make sure you\u2019re supported properly now.\u201d<\/li>\n\n\n\n
      4. \u201cYou shouldn\u2019t have to re-explain the same issue – we\u2019ll keep this simple moving forward.\u201d<\/li>\n\n\n\n
      5. \u201cLet\u2019s make sure it gets fully resolved this time.\u201d<\/li>\n<\/ol>\n\n\n\n

        <\/p>\n\n\n\n

        When you’re still working on a fix<\/strong><\/h3>\n\n\n\n
        \"Support<\/figure>\n\n\n\n

        These statements show you haven\u2019t forgotten them and that the issue is being handled with care – something that\u2019s especially important during moments of customer frustration when no immediate fix is available:<\/p>\n\n\n\n

          \n
        1. \u201cI\u2019m still digging into this. I\u2019ll keep you updated every step of the way.\u201d<\/li>\n\n\n\n
        2. \u201cI know this is still unresolved. I appreciate your patience while I get to the bottom of it.\u201d<\/li>\n\n\n\n
        3. \u201cJust wanted to let you know I\u2019m actively working on this and haven\u2019t forgotten you.\u201d<\/li>\n\n\n\n
        4. \u201cIt might take a few more minutes, but I want to make sure we get it right.\u201d<\/li>\n\n\n\n
        5. \u201cThanks for staying with me on this. I\u2019d rather be thorough than give you an incomplete fix.\u201d<\/li>\n<\/ol>\n\n\n\n

          <\/p>\n\n\n\n

          When you can\u2019t offer what they want<\/strong><\/h3>\n\n\n\n

          Sometimes the answer is \u201cno\u201d. These statements help you say it with care:<\/p>\n\n\n\n

            \n
          1. \u201cI wish I had a different answer for you. I understand this isn\u2019t ideal.\u201d<\/li>\n\n\n\n
          2. \u201cI completely understand why you\u2019d want that. It\u2019s a reasonable request, even though we can\u2019t accommodate it this time.\u201d<\/li>\n\n\n\n
          3. \u201cI know this isn\u2019t what you were hoping to hear, but I\u2019m going to do my best to offer a good alternative.\u201d<\/li>\n\n\n\n
          4. \u201cI can\u2019t make that change, but I do want to help. Here\u2019s what I can do.\u201d<\/li>\n\n\n\n
          5. \u201cEven though this falls outside our policy, I understand the frustration. I\u2019m here to support you however I can.\u201d<\/li>\n<\/ol>\n\n\n\n

            <\/p>\n\n\n\n

            When wrapping up or closing a conversation<\/strong><\/h3>\n\n\n\n

            Empathy at the end of a conversation helps customers feel supported, even after the issue is resolved:<\/p>\n\n\n\n

              \n
            1. \u201cI’m really glad we could get this sorted. Thanks for sticking with me.\u201d<\/li>\n\n\n\n
            2. \u201cI appreciate your understanding, especially given how this started.\u201d<\/li>\n\n\n\n
            3. \u201cIf anything else comes up, just reach out – we\u2019re here to help.\u201d<\/li>\n\n\n\n
            4. \u201cThanks again for giving us a chance to make this right.\u201d<\/li>\n\n\n\n
            5. \u201cIt\u2019s been a pleasure helping you. I hope the rest of your day goes a lot smoother.\u201d<\/li>\n<\/ol>\n\n\n\n

              <\/p>\n\n\n\n

              When the situation calls for a personalized response<\/strong><\/h3>\n\n\n\n

              These phrases make it easy for agents or chatbot builders to tailor empathy in real time:<\/p>\n\n\n\n

                \n
              1. \u201c<\/strong>I can imagine how [situation] would lead to [emotion].\u201d<\/li>\n<\/ol>\n\n\n\n

                <\/p>\n\n\n\n

                Example: \u201cI can imagine how not getting the confirmation email would lead to concern.\u201d<\/em><\/p>\n\n\n\n

                  \n
                1. \u201cI totally get why [specific action or issue] would feel [emotion].\u201d<\/li>\n<\/ol>\n\n\n\n

                  <\/p>\n\n\n\n

                  Example: \u201cI totally get why having to reset your password again would feel annoying.\u201d<\/em><\/p>\n\n\n\n

                    \n
                  1. \u201cIt makes sense that you\u2019d feel [emotion] given [situation].\u201d<\/li>\n<\/ol>\n\n\n\n

                    <\/p>\n\n\n\n

                    Example: \u201cIt makes sense that you\u2019d feel let down given the billing mix-up.\u201d<\/em><\/p>\n\n\n\n

                      \n
                    1. \u201cIt\u2019s completely fair to feel [emotion] after [what happened].\u201d<\/li>\n<\/ol>\n\n\n\n

                      <\/p>\n\n\n\n

                      Example: \u201cIt\u2019s completely fair to feel confused after getting two different answers.\u201d<\/em><\/p>\n\n\n\n

                        \n
                      1. \u201cThat shouldn\u2019t have happened, so I understand why you feel [emotion].\u201d<\/li>\n<\/ol>\n\n\n\n

                        <\/p>\n\n\n\n

                        Example:<\/em> \u201cThat shouldn\u2019t have happened, so I understand why you feel let down.\u201d<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        When to Use Empathy Statements<\/strong><\/h2>\n\n\n\n
                        \"Support<\/figure>\n\n\n\n

                        Not every message needs an empathy statement. But in certain moments, it can make all the difference.<\/p>\n\n\n\n

                        Here\u2019s when it makes sense to use them.<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        When emotions run high<\/strong><\/h3>\n\n\n\n

                        Anger, stress, and disappointment can show up in ways that aren\u2019t always obvious. Sometimes it\u2019s in the wording (\u201cthis is ridiculous\u201d), sometimes it\u2019s in the volume of messages, and other times it\u2019s in the complete silence after a frustrating experience.<\/p>\n\n\n\n

                        Empathy statements help de-escalate by recognizing the emotion before<\/em> jumping to a solution.<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        Tip:<\/strong> If you come across angry customers, lead with empathy before offering instructions or asking questions.<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        When handling sensitive issues<\/strong><\/h3>\n\n\n\n

                        Billing problems, cancellations, privacy concerns, or anything involving personal data or money often requires more than just a fix. These moments need careful wording to show the customer they\u2019re not just another case to close.<\/p>\n\n\n\n

                        Even a quick acknowledgment can help rebuild trust in high-stakes situations: \u201cI understand this is a sensitive issue, and I\u2019ll handle it carefully.\u201d<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        When there\u2019s no immediate solution<\/strong><\/h3>\n\n\n\n

                        If you can\u2019t fix the issue right away (or at all), empathy is what helps maintain the relationship. Even when the outcome isn\u2019t ideal, customers are more likely to stay calm and cooperative if they feel you\u2019re being understanding.<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        Tip: <\/strong>Avoid going quiet while you investigate. Instead, keep the customer in the loop with brief, empathetic updates.<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        When customers offer negative feedback<\/strong><\/h3>\n\n\n\n

                        Negative customer feedback is a chance to listen and improve, not defend or dismiss. Empathy here isn\u2019t about agreeing, but about validating that the experience wasn\u2019t great and showing you’re open to fixing it.<\/p>\n\n\n\n

                        For example: \u201cThanks for the honest feedback. I hear where you\u2019re coming from, and I\u2019d like to improve this moving forward.\u201d<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        When customers are confused or overwhelmed<\/strong><\/h3>\n\n\n\n

                        Customers often reach out not because something is broken, but because they don\u2019t understand how something works. Empathy in these moments helps reduce embarrassment and encourages engagement instead of frustration or churn.<\/p>\n\n\n\n

                        For example: \u201cIt\u2019s completely normal to have questions at this stage. Let me walk you through it step by step.\u201d<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        Sample Empathy Statements for Real Customer Service Scenarios<\/strong><\/h2>\n\n\n\n

                        Below are common real-world examples of how empathetic statements can be used to de-escalate and guide conversations in the right direction.<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        Subscription was auto-renewed without warning<\/strong><\/h3>\n\n\n\n

                        Customer might say:<\/strong><\/p>\n\n\n\n

                        \u201cI didn\u2019t even know I was still subscribed. Why was I charged again?\u201d<\/p>\n\n\n\n

                        Empathy statement:<\/strong><\/p>\n\n\n\n

                        \u201cI can see how that charge would be frustrating, especially if you weren\u2019t expecting it. Let\u2019s take a look at what happened and fix this.\u201d<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        Customer is confused by a feature they expected to work differently<\/strong><\/h3>\n\n\n\n

                        Customer might say:<\/strong><\/p>\n\n\n\n

                        \u201cI thought this would integrate with my calendar automatically. Why isn\u2019t it syncing?\u201d<\/p>\n\n\n\n

                        Empathy statement:<\/strong><\/p>\n\n\n\n

                        \u201cIt\u2019s totally fair to expect that to work right away. Let\u2019s go through it together and get it set up properly.\u201d<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        Agent is the third person the customer has spoken to<\/strong><\/h3>\n\n\n\n

                        Customer might say:<\/strong><\/p>\n\n\n\n

                        \u201cThis is the third time I\u2019ve contacted support. I keep having to start over.\u201d<\/p>\n\n\n\n

                        Empathy statement:<\/strong><\/p>\n\n\n\n

                        \u201cI\u2019m sorry you\u2019ve had to explain this more than once. I\u2019ve reviewed your previous messages and I\u2019ll take it from here.\u201d<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        Customer is trying to meet a deadline and the tool isn\u2019t cooperating<\/strong><\/h3>\n\n\n\n

                        Customer might say:<\/strong><\/p>\n\n\n\n

                        \u201cThis is due today, and now your platform isn\u2019t letting me export anything.\u201d<\/p>\n\n\n\n

                        Empathy statement:<\/strong><\/p>\n\n\n\n

                        \u201cThat sounds incredibly stressful, especially with a deadline looming. I\u2019ll prioritize this and work quickly to get you unblocked.\u201d<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        Customer is locked out of their account after multiple failed attempts<\/strong><\/h3>\n\n\n\n

                        Customer might say:<\/strong><\/p>\n\n\n\n

                        \u201cI\u2019ve tried logging in five times, and it just keeps saying error.\u201d<\/p>\n\n\n\n

                        Empathy statement:<\/strong><\/p>\n\n\n\n

                        \u201cI know how frustrating that is, especially when you\u2019re just trying to get things done. Let\u2019s get you back in as quickly as possible.\u201d<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        Customer is frustrated with a complicated setup process<\/strong><\/h3>\n\n\n\n

                        Customer might say:<\/strong><\/p>\n\n\n\n

                        \u201cI\u2019ve been trying to set this up for over an hour and I\u2019m getting nowhere.\u201d<\/p>\n\n\n\n

                        Empathy statement:<\/strong><\/p>\n\n\n\n

                        \u201cThanks for sticking with it – I know setup shouldn\u2019t be this frustrating. I\u2019ll walk you through it step by step from here.\u201d<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        Common Mistakes to Avoid When Using Empathy Phrases for Customer Service<\/strong><\/h2>\n\n\n\n
                        \"Angry<\/figure>\n\n\n\n

                        Before you put these phrases into practice, make sure you\u2019re not falling into one of these common traps.<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        Using the same empathy phrase over and over<\/strong><\/h3>\n\n\n\n

                        Even a good phrase loses its impact when it shows up in every conversation. If your team defaults to \u201cI understand how you feel\u201d in every situation, customers will start to tune it out.<\/p>\n\n\n\n

                        Empathy should feel specific to the moment, not like it was copied and pasted.<\/p>\n\n\n\n

                        What to do instead:<\/strong> Give your team a range of phrases they can rotate and tailor based on tone, channel, and context.<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        Leading with empathy but offering no solution<\/strong><\/h3>\n\n\n\n

                        Empathy without direction leaves the customer hanging. If you acknowledge their frustration but don\u2019t clearly explain what happens next, it can feel dismissive.<\/p>\n\n\n\n

                        What to do instead:<\/strong> Pair every empathy statement with clarity. Let them know what you\u2019re doing, what they can expect, or what the next step is.<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        Sounding overly formal or insincere<\/strong><\/h3>\n\n\n\n

                        Phrases like \u201cwe apologize for any inconvenience caused\u201d often sound more like legal boilerplate than genuine empathy. Customers pick up on tone, and stiff, overly polished language usually does more harm than good.<\/p>\n\n\n\n

                        What to do instead:<\/strong> Use language that feels human, not corporate. <\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        Failing to match empathy to the channel<\/strong><\/h3>\n\n\n\n

                        What works in a live chat may not land the same way in an email or a chatbot. Overly long statements can slow down fast-moving channels, and overly short responses can seem cold in more personal ones.<\/p>\n\n\n\n

                        What to do instead:<\/strong> Adjust tone and length based on the format. In a chatbot, empathy should be short and clear. In email, it can be a bit warmer and more detailed.<\/p>\n\n\n\n

                        <\/p>\n\n\n\n

                        Make Empathy Part of Every Support Interaction<\/strong><\/h2>\n\n\n\n

                        The value of empathy statements for customer service is clear. But consistency? That\u2019s harder. Of course, you can train your chatbot and write internal guides for your team, but that takes time, and it doesn\u2019t always guarantee that the right tone comes through in every conversation.<\/p>\n\n\n\n

                        If you want a faster, more reliable way to apply empathy across your support channels, try Social Intents.<\/p>\n\n\n\n

                        Social Intents is a no-code platform that lets you add live chat and AI-powered chatbots to your website, Slack, or Microsoft Teams, while giving you full control over how those conversations sound.<\/p>\n\n\n\n

                        For live chat, you can preload empathetic canned responses and conversation starters that agents can personalize with a click. And for chatbots, you can build flows with empathy statements included, so your automated replies feel thoughtful, not robotic.<\/p>\n\n\n\n

                        Ready to apply empathy at scale without slowing down support? Start your 14-day free trial of Social Intents today<\/strong><\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

                        In customer service, it\u2019s not just what you say. It\u2019s how you say it. When customers are upset or confused, a generic response isn’t enough. Respond with something like \u201cWe apologize for the inconvenience\u201d without actually addressing their concern, and you risk making things worse. Even well-meaning replies can escalate tension and slow down support […]<\/p>\n","protected":false},"author":5,"featured_media":3080,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":{"twitter_aToyMjAxNjc5OTEyOw==_2201679912":""},"rop_publish_now_history":[],"rop_publish_now_status":"pending","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[16],"tags":[],"class_list":["post-3078","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service"],"_links":{"self":[{"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/posts\/3078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/comments?post=3078"}],"version-history":[{"count":4,"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/posts\/3078\/revisions"}],"predecessor-version":[{"id":3096,"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/posts\/3078\/revisions\/3096"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/media\/3080"}],"wp:attachment":[{"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/media?parent=3078"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/categories?post=3078"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/tags?post=3078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}