![\"Benefits](\"https:\/\/www.socialintents.com\/blog\/wp-content\/uploads\/2021\/11\/image3-1.png\")
<\/figure>\n\n\n\nThough these aren\u2019t education or institute-specific statistics<\/a>, they do give a general idea of students preferences:<\/p>\n\n\n\n Meaning, if you want to improve the student experience, adding live chat for communicating is a step in the right direction.<\/p>\n\n\n\n Prospective students can leave your website after seeing the overwhelming amount of web pages they\u2019d have to surf through to get answers. Even worse, if they have specific questions, they can:<\/p>\n\n\n\n With proactive live chat<\/a>, you eliminate all the possibilities of prospective students not asking queries or switching to another institute before hearing from you. By proactively asking, \u201cHello! Got any questions? We\u2019re here to help!\u201d and giving a send a message<\/em> box right below it, you encourage visitors to ask their queries.<\/p>\n\n\n\n Tip<\/strong>: Give visitors department\/query category options (for example, department categories like \u2018Finance,\u2019 \u2018Law,\u2019 \u2018Marketing,\u2019 etc.) before starting the live chat session to route the query to the right expert.<\/p>\n\n\n\n Most students know that a live chat widget is typically located at the bottom-right of a website, so they immediately notice it (even if you don\u2019t show a proactive popup). Therefore, when they have a query, they just click on it and ask.<\/p>\n\n\n\n Generally, if your support team is online, students will expect (and get) an instant response. However, let\u2019s say your live chat operators are available for a limited time, like with Berkley College<\/a>.<\/p>\n\n\n\n Then, too, you can allow students to leave their message, alongside their name and email, through live chat. That way, the student won\u2019t have to go through the effort of finding your email address and drafting a formal-sounding email.<\/p>\n\n\n\n Side Note:<\/strong> Did you know you can increase lead count and conversions with live chat<\/a>? A survey<\/a> found 42% prefer giving contact information through live chat.<\/p>\n\n\n\n Live chat is conversational. Students can ask a question, get an instant response, and ask a follow-up question. <\/p>\n\n\n\n Such real-time conversations aren\u2019t possible with email in most cases. <\/p>\n\n\n\n On the other hand, a free-flowing conversation is achievable with a phone call, but it has downsides too. The agent can\u2019t send forms, links, docs, brochures, etc., to add context while on call. For example, the phone agent can say, \u201cyou\u2019ll have to fill Form-A for XYZ\u201d; the live chat agent can type, \u201cyou\u2019ll have to fill Form-A for XYZ. Here\u2019s the form link: *link*.\u201d Thus, the second conversation is more meaningful\/helpful for the student. <\/p>\n\n\n\n Unlike a phone call or in-person meeting, online chat is a safe space for shy students, students who\u2019re not confident in their questions, and international students who are uncomfortable with English (or your college\u2019s primary language). They can freely ask their queries to administrators and professors alike without getting anxious.<\/p>\n\n\n\n Furthermore, students will be more comfortable talking about sensitive topics through live chat, especially because they can share their queries anonymously.<\/p>\n\n\n\n This is the most direct benefit of implementing a live chat<\/a>: You save time and money.<\/p>\n\n\n\n Even your university staff can use live chat to talk with another department. For example, instead of generating a support ticket to the IT department during technical failures, they can simply send a chat request to save time.<\/p>\n\n\n\n [Here\u2019s how you can use Social Intents\u2019 MS Teams integration for an internal help desk<\/a>.]<\/p>\n\n\n\n Given all its benefits, adding live chat to your university website is a no-brainer. Similarly, using Social Intents as your live chat software is a no-brainer for so many reasons:<\/p>\n\n\n\n Many live chat software companies have an expensive per agent pricing. Not Social Intents. <\/p>\n\n\n\n Social Intent\u2019s Basic, Pro, and Business plans<\/a> allow you to add unlimited agents. Meaning, you can give everyone \u2060\u2014 admin, professors, academic advisor, librarian \u2060\u2014 access to chat with website visitors and students. <\/p>\n\n\n\n Here\u2019s a testimonial from Joshua S., who handles education management for a college with 100+ staff members:<\/p>\n\n\n\n \u201cSocial Intents powered our COVID-19 Success Story. Our college was given less than a week’s notice that we needed to close our campuses due to the COVID-19 Pandemic. The live chat technology is so easy to learn, that within a week, we had more than <\/em>110 staff trained <\/em><\/strong>and answering hundreds of student’s questions every day\u201d<\/em> <\/p>\n\n\n\n You don\u2019t want all departments and people to see all the chats. Therefore, we allow you to set workflows to route chat to correct people with our chat routing feature. For example, you can route a query about scholarships to the financial aid department.<\/p>\n\n\n\n Also, in case the query reaches the wrong department or general support team, the team member can easily forward it to the right person (with all the chat that has happened up until).<\/p>\n\n\n\n Slack and MS Teams are the top two internal communication platforms across industries, including educational institutions. For instance, more than 3,000 colleges<\/a>, including Yale, Oregon State University, New York University, U.C. Berkeley, etc., use Slack for day-to-day academic discussions with students.<\/p>\n\n\n\n If you use either of the platforms in your university, you can connect Social Intents to it. Once connected, you\u2019ll get all the live chat query requests directly in the platform you have always opened. Next, you and your department members just need to accept the external chat request and start chatting.<\/p>\n\n\n\n Social Intents also includes the canned response<\/a> feature \u2060\u2014 you can set shortcuts to answer frequently asked questions. For example, if someone asks about your scholarship program, your can type \u201d\/livechat scholarships<\/em>\u201d in Slack and send all the details about your financial aid programs.<\/p>\n\n\n\n You can even set chatbots for responding to students quickly. For example, when the visitor starts the chat, ask them what they need info about and give options like \u201cAdmissions,\u201d \u201cScholarships,\u201d etc. Based on their response, the chatbot can send relevant pages\/docs\/messages.<\/p>\n\n\n\n Social Intents\u2019 live chat is quick and easy to set up<\/a>. The whole process consists of just three-steps:<\/p>\n\n\n\n Besides that, you can customize everything about Social Intents Live Chat – fields, colors, look, visibility, and more.<\/p>\n\n\n\n Your educational institution can greatly benefit from live chat. <\/strong><\/p>\n\n\n\n You can use it for student engagement, lead generation<\/a>, and more enrollments. At the same time, using live chat is more productive, and it saves time and monetary costs. What\u2019s more, your prospective and current students actually prefer it over other forms of communication, making live chat a must-have.<\/p>\n\n\n\n\n
2. Live chat allows you to proactively engage with your website visitors<\/h3>\n\n\n\n
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3. It also makes it easy for students to ask queries<\/h3>\n\n\n\n
![\"Example](\"https:\/\/www.socialintents.com\/blog\/wp-content\/uploads\/2021\/11\/image5-1.png\")
<\/figure>\n\n\n\n4. With live chat, you have real-time conversations<\/h3>\n\n\n\n
5. You can also encourage shy students to interact<\/h3>\n\n\n\n
6. Live chat saves you support costs<\/h3>\n\n\n\n
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7. Finally, it lets other staff members to chat with other departments<\/h3>\n\n\n\n
Why Choose Social Intents For University Live Chat?<\/h2>\n\n\n\n
1. Unlimited Team Members<\/h3>\n\n\n\n
2. Chat routing<\/h3>\n\n\n\n
3. Connect with Slack or MS Teams<\/h3>\n\n\n\n
4. Answer common questions with canned responses or chatbots <\/h3>\n\n\n\n
5. Easy to setup<\/h3>\n\n\n\n
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![\"Live](\"https:\/\/www.socialintents.com\/blog\/wp-content\/uploads\/2021\/11\/image1-1-1024x464.png\")
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Get Social Intents\u2019 Live Chat For Your Institution<\/h2>\n\n\n\n