{"id":925,"date":"2023-07-31T17:16:19","date_gmt":"2023-07-31T17:16:19","guid":{"rendered":"https:\/\/www.socialintents.com\/blog\/?p=925"},"modified":"2024-10-17T10:37:32","modified_gmt":"2024-10-17T10:37:32","slug":"how-to-use-chatgpt-for-customer-service","status":"publish","type":"post","link":"https:\/\/www.socialintents.com\/blog\/how-to-use-chatgpt-for-customer-service\/","title":{"rendered":"How to Use ChatGPT for Customer Service"},"content":{"rendered":"\n<p>Are you wondering how you can use ChatGPT to help improve your customer service? Looking for advice on getting started with ChatGPT and AI on your website and you\u2019re not sure where to start?<\/p>\n\n\n\n<p>You\u2019re in the right place, and you don\u2019t need deep technical experience to get started using ChatGPT at your company.&nbsp;<\/p>\n\n\n\n<p>From this guide, you\u2019ll learn:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How you can add a ChatGPT chatbot to your website to answer customer questions<\/li>\n\n\n\n<li>How to train your ChatGPT chatbot on your own website data and content<\/li>\n\n\n\n<li>How to tell ChatGPT what types of questions to respond to, and more importantly what types of questions to not answer<\/li>\n\n\n\n<li>How to set up your chatbot to send live chat requests to your human agents as a backup (if you want to allow this)<\/li>\n<\/ul>\n\n\n\n<p>It\u2019s a lot to cover, so let\u2019s get started.&nbsp;<\/p>\n\n\n\n<p>ChatGPT can be a powerful addition to your customer experience and customer support, and you can get started in just a few simple steps.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Prerequisites<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>OpenAI ChatGPT Account:\u00a0<a href=\"https:\/\/platform.openai.com\/signup\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/platform.openai.com\/signup<\/a><\/li>\n\n\n\n<li>Social Intents Account:\u00a0<a href=\"https:\/\/www.socialintents.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.socialintents.com<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How you can add a ChatGPT chatbot to your website to answer customer questions<\/h2>\n\n\n\n<p><strong>High Level Steps:&nbsp;<\/strong>First let\u2019s start with the high level steps to adding ChatGPT to your site<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Create a Live Chat app in Social Intents<\/li>\n\n\n\n<li>Create your OpenAI API Key after registration<\/li>\n\n\n\n<li>Add your OpenAI API Key to your Social Intents chatbot settings.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">1. Create a Live Chat widget in Social Intents<\/h3>\n\n\n\n<p>If you don\u2019t already have an account with Social Intents, simply register for a\u00a0<a href=\"https:\/\/www.socialintents.com\/live-chat.html\" target=\"_blank\" rel=\"noreferrer noopener\">Free Trial<\/a>.<\/p>\n\n\n\n<p>Once you sign up you can pick an integration with Teams, Slack or a standalone account. &nbsp;The integrations will be used to invite in Live Chat agents when you want to escalate a website chat from the chatbot to live chat agents. &nbsp;You can answer chats in Microsoft Teams, Slack, Zoom, or Webex. &nbsp;Otherwise, you can answer the chats directly in our web-based dashboard.<\/p>\n\n\n\n<p>After creating your Social Intents account and adding a live chat widget, we\u2019ll generate a code snippet for you. You can copy and paste this code snippet into your website in order to enable your chatbot on your own site. &nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/docs\/assets\/589c78fadd8c8e73b3e9710e\/images\/5c1807232c7d3a31944f3587\/file-QYC7Pbnvkq.png\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">2. &nbsp;Create your OpenAI account<\/h3>\n\n\n\n<p>If you haven\u2019t already, sign up for your OpenAI account here.<\/p>\n\n\n\n<p><img decoding=\"async\" src=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/docs\/assets\/589c78fadd8c8e73b3e9710e\/images\/641e20b450f28e43c4c5caae\/file-i68gbKeqyP.jpg\">Once logged in to OpenAI, click on your profile and select \u2018View API keys\u2019<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/docs\/assets\/589c78fadd8c8e73b3e9710e\/images\/641e21151b1cd16ee8afa02e\/file-yHWdq1PWBZ.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>Now create a new API Key to use in your Social Intents Chatbot Settings for integration.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/docs\/assets\/589c78fadd8c8e73b3e9710e\/images\/641e21559a0fe82b2d575045\/file-Btil8dqShs.jpg\" alt=\"\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Make sure to add Billing Information to OpenAI<\/h4>\n\n\n\n<p>The ChatGPT API is only enabled on paid OpenAI plans. &nbsp;Otherwise you\u2019ll see an error message response like the following from our chatbot integration:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/docs\/assets\/589c78fadd8c8e73b3e9710e\/images\/645d0bbd817a7b0924b22ed4\/file-s3zbDl27WZ.jpg\" alt=\"\"\/><\/figure>\n\n\n\n<p>You can check and add your billing information here:<\/p>\n\n\n\n<figure class=\"wp-block-embed\">https:\/\/platform.openai.com\/account\/billing\/overview<\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">3. Add your OpenAI API Key to Social Intents<\/h3>\n\n\n\n<p>Now that you have create a Live Chat app, go to the Chat Settings in Social Intents by clicking on My Apps, then Edit Settings of your chat widget. &nbsp;Click on the Chatbot Settings tab.<\/p>\n\n\n\n<p>In your Chatbot Settings name your bot, choose an avatar for the chat bot and select Chatbot Type of \u2018ChatGPT with OpenAI\u2019.<\/p>\n\n\n\n<p>You can then decide how you want your chatbot to be invited into the chat. &nbsp;You can have a chatbot only, then invite agents later, have it pick up only when your live chat agents are offline or miss a chat, or join the same time your agents join.<\/p>\n\n\n\n<p>For ChatGPT Model, you can choose any of the models the OpenAI supports with the Chat API:\u00a0<a href=\"https:\/\/platform.openai.com\/docs\/guides\/chat\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/platform.openai.com\/docs\/guides\/chat<\/a><\/p>\n\n\n\n<p>We choose the current chat model: gpt-3.5-turbo.<\/p>\n\n\n\n<p>Copy your OpenAI API Key into the field called: ChatGPT API Key.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/docs\/assets\/589c78fadd8c8e73b3e9710e\/images\/645aa21501ee45572cca8502\/file-mdCovJPJmZ.jpg\" alt=\"ChatGPT OpenAI API Key\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How to train your ChatGPT chatbot on your own website data and content<\/h2>\n\n\n\n<p>You can easily train your ChatGPT chatbot with your own data including website content, FAQs, and knowledge base articles. If the data is accessible on the web, then you can train your own customized ChatGPT chatbot with your data to easily answer customer questions and quickly respond to customer requests.<\/p>\n\n\n\n<p>To train ChatGPT,\u00a0<a href=\"https:\/\/www.socialintents.com\/login.do\" target=\"_blank\" rel=\"noreferrer noopener\">login to your Social Intents<\/a>\u00a0account and head to the \u2018My Apps\u2019 link to edit your Live Chat Settings. Simply click on the \u2018Train your chatbot\u2019 button in the Chatbot Settings and you\u2019ll be taken to a page where you can list URL\u2019s you can use to train the bot. \u00a0<\/p>\n\n\n\n<p>Enter a base domain or individual urls to add as content to train. &nbsp;Then click Train All to train your ChatGPT chatbot on your own content.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/docs\/assets\/589c78fadd8c8e73b3e9710e\/images\/645aa3aa213fbb442001dcd6\/file-ePsCAK3L0Q.jpg\" alt=\"\"\/><\/figure>\n\n\n\n<p>Now your chatbot will answer questions specific to the content you\u2019ve provided it!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to tell ChatGPT what types of questions to respond to, and more importantly what types of questions to not answer<\/h2>\n\n\n\n<p>Once you\u2019ve set up your ChatGPT integration with Social Intents Live Chat, you can send instructional messages right to ChatGPT as training phrases. These are sent as System messages to the ChatGPT conversation to tell ChatGPT how to respond to user messages. Generally you can use these phrases to convey tone, types of answers, where to point visitors, etc.<\/p>\n\n\n\n<p>In the Chatbot Settings in Social Intents, you can enter the text in the field called ChatGPT Instruction Phrases. Here you typically tell the tone, where to base answers, and in our case, we tell the chatbot to only answer questions if in relation to Social Intents and the website https:\/\/www.socialintents.com.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/d33v4339jhl8k0.cloudfront.net\/docs\/assets\/589c78fadd8c8e73b3e9710e\/images\/641e24e94627a93f4d0e79b5\/file-jAfvPPNRd5.jpg\" alt=\"\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Here is an example training phrase for ChatGPT prompting for a customer service chatbot for a website called Company ABC<\/h4>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>You are a friendly and professional customer success management chatbot for Company ABC. Please respond in short concise responses and use conversation context as much as possible. Never make things up and only use true facts. Never learn anything from users chatting with you and only rely on trusted conext. If you\u2019re not sure about a subject, say that and suggest contact us at support@companyabc.com<\/p>\n\n\n\n<p>Remember- It is critical that you only rely on 100% true and validated information, never guessing, never speculating.<\/p>\n\n\n\n<p>Keep sentences and paragraphs short. Avoid using complicated sentence structures. If you change the subject, open a new paragraph.<br>The level of English should be simple.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">How to set up your chatbot to send live chat requests to your human agents as a backup (if you want to allow this)<\/h2>\n\n\n\n<p>Finally, as good as your ChatGPT powered chatbot is, there may be situations where you want to invite your human customer service agents and sales people to your chats. You can easily do this with ChatGPT and Social Intents be setting up chatbot intent phrases that will automatically invite agents into the chat.<\/p>\n\n\n\n<p>Simply set up on of our integrations with Teams, Slack, or Zoom, and you can send live chat requests that include the previous chatbot history generated by ChatGPT over to your agents. Your human agents can respond seamlessly to the website visitors and take over the chat from ChatGPT at this point.<\/p>\n\n\n\n<p>In our example, if the visitor says \u2018talk to an agent\u2019, \u2018human\u2019, \u2018agent\u2019, or \u2018representative\u2019, then we invite our agents in on Teams or Slack.<\/p>\n\n\n\n<p>You\u2019ll see that the visitor enters \u2018Talk to an Agent\u2019, then we send the live chat request over to Microsoft Teams, and then an agent in Teams responds to the visitor. At this point, the ChatGPT chatbot drops out of the conversation and the chat is now between a human agent and the website visitor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Get started today with\u00a0<a href=\"https:\/\/www.socialintents.com\/signup.do\" target=\"_blank\" rel=\"noreferrer noopener\">ChatGPT for your website customer service<\/a>!<\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Are you wondering how you can use ChatGPT to help improve your customer service? Looking for advice on getting started with ChatGPT and AI on your website and you\u2019re not sure where to start? You\u2019re in the right place, and you don\u2019t need deep technical experience to get started using ChatGPT at your company.&nbsp; From [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":927,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":{"twitter_aToyMjAxNjc5OTEyOw==_2201679912":""},"rop_publish_now_history":[],"rop_publish_now_status":"pending","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[16],"tags":[],"class_list":["post-925","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service"],"_links":{"self":[{"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/posts\/925","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/comments?post=925"}],"version-history":[{"count":2,"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/posts\/925\/revisions"}],"predecessor-version":[{"id":1192,"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/posts\/925\/revisions\/1192"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/media\/927"}],"wp:attachment":[{"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/media?parent=925"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/categories?post=925"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.socialintents.com\/blog\/wp-json\/wp\/v2\/tags?post=925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}