# Social Intents

> Social Intents is live chat and AI chatbot software that lets teams answer website visitors, WhatsApp, SMS, and Facebook Messenger conversations directly from Microsoft Teams, Slack, Google Chat, Zoom, or Webex - no separate agent console required. AI chatbots powered by ChatGPT, Claude, or Gemini answer routine questions automatically and hand off to human agents when needed.

Key facts:
- Founded product of Social Intents, LLC (Marietta, GA, USA), serving customers since 2011.
- Live chat works inside the tools teams already use: Microsoft Teams, Slack, Google Chat, Zoom, and Webex.
- AI chatbots train on your website, help docs, and files, then escalate to humans in your team platform.
- Channels: website chat widget, WhatsApp, SMS (Twilio), Facebook Messenger, and email.
- Plans start at $39/month (Starter) with a 14-day free trial, no credit card required. A $29/month Lite plan is available for solo founders.
- Unlimited agents on Business plans; pricing is per conversation volume, not per seat.

## Product

- [Live Chat Software](https://www.socialintents.com/live-chat.html): Website live chat connected to your team chat platform
- [AI Chatbot](https://www.socialintents.com/ai-chatbot.html): AI customer service chatbot trained on your content
- [Microsoft Teams Live Chat](https://www.socialintents.com/teams-live-chat.html): Answer website chats from Microsoft Teams
- [Slack Live Chat](https://www.socialintents.com/slack-live-chat.html): Answer website chats from Slack
- [Google Chat Live Chat](https://www.socialintents.com/google-live-chat): Answer website chats from Google Chat
- [Zoom Live Chat](https://www.socialintents.com/zoom-live-chat.html): Answer website chats from Zoom Team Chat
- [Webex Live Chat](https://www.socialintents.com/webex-live-chat.html): Answer website chats from Webex
- [WhatsApp Live Chat](https://www.socialintents.com/whatsapp-live-chat.html): Manage WhatsApp conversations from your team platform
- [AI Actions](https://www.socialintents.com/ai-actions.html): Let your chatbot book meetings, capture leads, and call APIs
- [Pricing](https://www.socialintents.com/pricing.html): Plans, trial details, and agency options

## Use Cases

- [AI Chatbot for Customer Support](https://www.socialintents.com/ai-chatbot-customer-support.html): Automate support answers with human escalation
- [AI Chatbot for Sales](https://www.socialintents.com/ai-chatbot-sales.html): Qualify and route prospects in real time
- [AI Chatbot for Lead Generation](https://www.socialintents.com/ai-chatbot-lead-generation.html): Capture leads conversationally instead of forms
- [AI Chatbot for Small Business](https://www.socialintents.com/ai-chatbot-small-business.html): Affordable automation for small teams
- [Industries](https://www.socialintents.com/industries.html): Ecommerce, healthcare, real estate, higher education, finance, and more

## Documentation

- [Help Center](https://www.socialintents.com/docs): Setup guides, integrations, AI chatbot training, and troubleshooting
- [Quick Start](https://www.socialintents.com/docs/quick-start/): Install a chat widget and connect your team platform
- [AI Chatbot Guides](https://www.socialintents.com/docs/ai-chatbots/): Training content, choosing an AI engine, escalation
- [Integrations](https://www.socialintents.com/app-integrations): 60+ app integrations including WordPress, Shopify, and Zapier

## Comparisons

- [Live Chat Software Comparison](https://www.socialintents.com/live-chat-software-comparison.html): How Social Intents compares to alternatives
- [AI Chatbot Comparison](https://www.socialintents.com/ai-chatbot-comparison.html): AI chatbot platforms compared

## Company

- [Blog](https://www.socialintents.com/blog/): Live chat and AI customer service articles
- [Affiliates](https://www.socialintents.com/affiliates.html): Partner program
- [Privacy Policy](https://www.socialintents.com/privacy.html)
- [Terms of Service](https://www.socialintents.com/tos.html)