Live Chat for Slack

Live Chat with website visitors right from Slack with your entire team. Simple as that.

* Choose a Public Channel for your integration.

Sell More Right from Slack

Chat with website visitors from Slack to sell more and offer great customer service.

How it works

Connect Live Chat with Slack

Simply select Add to Slack, then choose the channel you want to send chat requests to.

Embed Code Snippet

Embed our code snippet in your web page or use one our plugins for Shopify, WordPress, Bigcommerce, or Wix.

Start Chatting from your Slack Channel

Receive chat requests in your configured channel. We then create dedicate live chat channels for each chat that are archived after 12 hours.

Slack Live Chat Features

Custom Chat Widget

Fit your brand with custom colors, logos, text, default responses, and tab styles.

Targeting Rules

Set up page level, on page rules, and timers to trigger proactive invites at the right time for the right customer

Unlimited Team Members

Set up as many team members as needed. No per agent pricing. Grow live chat as your team grows.

Canned Responses

Use Slack Slash Commands to send default responses for common questions

Slack Profile Photos

We can automatically display your slack profile photo and name.

Time of Day Rules

Set your chat to be online and offline during typical office hours

Proactive Chat Invites

Reach out to potential customers with automatic chat invites. Trigger using rules or our Javascript API

Dashboard and Reports

See how you're doing with chat reports. Export data to your external systems.

Zapier Integration

Send leads and transcripts just about anywhere with our Zapier integration.

FAQ

Can I add Slack to an existing account?

Yes! If you've already signed up for Social Intents separately - Great! Simply go to our Integrations link once logged in, to enable the integration.

I'm not seeing chat messages in Slack?

If you've chosen a Private channel when setting up the integration or changed the default Authorization scopes, we won't be able to send messages to Slack.

Either use a Public channel when setting up the integration, or invite our Chat Bot to your Private channel.

Need to change channels?

If you've already added Slack and need to modify these settings or still don't see chat requests come through, please remove and re-add our app by logging into Slack.

Choose 'Apps & Integrations' from the top-left menu, then 'Manage' on the top right in the App Market. Choose 'Live Chat' then 'Remove App'. Now click 'Add to Slack' above to re-add our App.

Setting your Chat to Online or Offline

We support an online and offline schedule in your chat settings. You can also use /livechat commands "/livechat online" and "/livechat offline" and "/livechat status" to turn your chat online, offline, or check your availability.

How Can I use Slack Slash Commands?

In your active chat on Slack, type /livechat into the message area to see a list of slash commands available.

Can I set up multiple channels?

Yes. You can create multiple chat apps and set up a channel for each app. Simply run through the Slack set up from within your app settings.