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empathy statements for customer service

30+ Empathy Statements for Customer Service and When to Use Them

By Nina Lelidou

In customer service, it’s not just what you say. It’s how you say it. When customers are upset or confused, a generic response isn’t enough. Respond with something like “We apologize for the inconvenience” without actually addressing their concern, and […]

30+ Empathy Statements for Customer Service and When to Use Them Read More »

Top 8 AI Chatbots for Customer Service Platforms in 2025

By James

Elevate Your Customer Service with AI Chatbots Want to improve customer satisfaction and optimize your support operations? This list highlights eight leading AI chatbot for customer service platforms perfect for businesses of all sizes. These tools help resolve customer issues

Top 8 AI Chatbots for Customer Service Platforms in 2025 Read More »

Best slack bots

11 Best Slack Bots for Teams, Projects, and Everything in Between

By Nina Lelidou

Slack is a great tool for team communication, but much of the task management still has to be done manually. Following up on tasks, digging through threads, keeping everyone in the loop – it all takes time. And when your

11 Best Slack Bots for Teams, Projects, and Everything in Between Read More »

Microsoft Teams engagement tools

10+ Microsoft Teams Engagement Tools for Employees and Customers

By Nina Lelidou

We all know Microsoft Teams is where conversations happen. But even with constant communication, it can feel…quiet. Whether it’s employees zoning out or customers dropping off, keeping engagement high takes more than just messages and meetings. The reality is that

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Microsoft Teams chatbots

The 5 Best Microsoft Teams Chatbots (And How to Set One Up in Minutes)

By Nina Lelidou

If you’re already using Microsoft Teams every day, you’ve probably thought: There has to be a better way to handle all these routine tasks. The platform has huge potential, but most teams don’t realize how much more it can do,

The 5 Best Microsoft Teams Chatbots (And How to Set One Up in Minutes) Read More »

Microsoft Teams best practices

20 Microsoft Teams Best Practices for More Productive Workspaces

By Nina Lelidou

Microsoft Teams is packed with cool features, but are you using them well? It doesn’t take much for everything to start feeling disorganized, especially as your team grows. Before you know it, you’re juggling too many channels, constant pings, and

20 Microsoft Teams Best Practices for More Productive Workspaces Read More »

Chatbot conversation flow

How to Build an Effective Chatbot Conversation Flow in 5 Steps (With Examples)

By Nina Lelidou

Even the best chatbot can fall flat if the conversation flow isn’t right. Maybe you’re setting up your first bot and want to get it right from the start. Or maybe you’ve already got one live (but it’s not quite

How to Build an Effective Chatbot Conversation Flow in 5 Steps (With Examples) Read More »

Chatbot personality

How to Design a Chatbot Personality Your Users Will Love

By Nina Lelidou

The reality is that most chatbots sound the same. A little too formal. A little too robotic. And definitely not memorable. If you’re here, you’re probably trying to fix that (or avoid it entirely). Maybe your chatbot works fine, but

How to Design a Chatbot Personality Your Users Will Love Read More »

AI chatbot features

15 AI Chatbot Features That Set the Best Bots Apart

By Nina Lelidou

There are so many chatbot options out there – each one claiming to be “the smartest” or “most advanced.” So how do you know which one will actually work for your business? Every chatbot is known for different things. Some

15 AI Chatbot Features That Set the Best Bots Apart Read More »

Chatbots for law firms

The 3 Best Chatbots for Law Firms & How to Pick the Right One for Your Needs

By Nina Lelidou

The legal industry has specific needs, and the last thing you want is to end up with a generic chatbot that can’t handle client intake or isn’t secure enough for confidential conversations. Some chatbots sound promising but lack compliance safeguards.

The 3 Best Chatbots for Law Firms & How to Pick the Right One for Your Needs Read More »

LiveChat alternatives

The 10 Best LiveChat Alternatives for Support, Sales, and More

By Nina Lelidou

LiveChat might be one of the first tools that comes to mind when you want to implement live chat in your business – but is it really the best platform for what you need? Maybe the per-agent pricing seems too

The 10 Best LiveChat Alternatives for Support, Sales, and More Read More »

Chatbot script

How to Create a Chatbot Script That Works (Without Sounding Robotic)

By Nina Lelidou

Have you ever chatted with a bot that made you want to scream? You ask a simple question, and it either responds with something irrelevant or loops you back to the same useless response. That’s the reality of a bad

How to Create a Chatbot Script That Works (Without Sounding Robotic) Read More »

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