Live Chat Features
Social Intents has all of the Live Chat and AI Chatbot features that you need to become more successful. Whether you're looking to increase sales, improve customer service, or capture leads, our solution can help.
Real-Time Engagement
In today's fast-paced business environment, customers are not inclined to wait for email responses or make phone calls. To meet their expectations, Social Intents offers a great way to initiate a chat with anyone who is browsing your website all from the collaboration tools you already use like Microsoft Teams and Slack. By leveraging our live chat, you can generate more leads, boost sales, and provide speedy responses to customer queries.
Advanced Customization
Customize your Chat Look & Feel
Our chat widget can be customized to align with your brand in terms of colors, languages, and positioning. This ensures that the widget seamlessly integrates with your website, mobile app, or e-commerce store, bolstering customers' confidence and driving sales.
Unlimited Agents
Our plans support unlimited team members so anyone at your company can become an agent and answer visitor questions. No per agent pricing, so our solution can grow with you.
Chat Auto-Translation
With auto translation, you can support your brand worldwide. This powerful feature enables you to translate your chat messages in real-time, allowing you to respond to customers in your native language while they receive the translated message in their preferred language. By delivering a seamless customer support experience, Social Intents helps you to build a loyal customer base.
Transcripts & Reporting
Live chat transcripts can offer valuable product feedback and customer insights. With Social Intents, you can easily access your complete transcript archive, and benefit from a user-friendly interface that allows you to search, sort, and filter through the information to extract the most relevant insights. By leveraging the rich data contained in your transcripts, you can gain a deeper understanding of your customers' needs and preferences, and use this knowledge to enhance your products and services.
Custom Chatbots
With our Custom chat bot integration with Google's Dialogflow, you have access to best in breed natural language intent matching. Build dynamic chatbots with rich responses, custom payloads, and escalation to human's when automated answers aren't enough.
Automated Chatbot Features
Live Chat for the way you work
using your existing collaboration tools
Social Intents easily integrates with your website and allows you to communicate with your customers directly from Teams, Slack, Zoom, and Google Chat. Stop context switching between your internal and external messaging apps.
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Custom Chatbots
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Fit your brand with custom colors, logos, text, default responses, and tab styles.
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Pre-Sales Forms
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Ask your visitors anything. Collect visitor information like name, email, and phone.
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Unlimited Agents
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Set up as many team members as needed. No per agent pricing. Grow live chat as your team grows.
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File Sharing
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Send files to your chat visitors and let visitors upload files to you.
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Javascript SDK
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Simple API for pre-populating visitor information and passing customer information to your agents.
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Targeting Rules
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Set up as many team members as needed. No per agent pricing. Grow live chat as your team grows.
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Quick Replies
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Use reply shortcuts to send default responses for common questions.
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Agent Profile Photos
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Show a human touch with agent profile photos and display names.
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Online Schedule
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Set your chat to be online and offline during typical office hours
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Proactive Chat Invites
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Reach out to potential customers with automatic chat invites. Trigger using rules or our Javascript API
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Dashboards & Reports
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See how you're doing with chat reports. Export data to your external systems.
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3rd Party Integrations
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Send leads and transcripts just about anywhere with our 3rd-party integrations.
Faqs
Have any Questions?
Can't find the answer you're looking for? Chat with us.
- Who should use Social Intents?
- Small businesses, entrepreneurs, marketers, and anyone who wants to improve their sales. Especially teams that use Microsoft Teams, Slack, Zoom, or Webex.
- Is there a Free Trial?
- Yes! We offer a 14-Day free pro trial with all the bells and whistles to make sure you love the product. Cancel at any time and there are never any contracts.
- Can I use live chat on multiple websites?
- Yes - absolutely! Each of our plans supports a tiered number of websites. So just pick a plan that fits your needs.
- Do I have to sign a contract?
- No! There are no contracts and you can cancel at any time.
