Live Chat Features

Social Intents has all of the Live Chat and AI Chatbot features that you need to become more successful. Whether you're looking to increase sales, improve customer service, or capture leads, our solution can help.

Live Chat screenshot

Real-Time Engagement

In today's fast-paced business environment, customers are not inclined to wait for email responses or make phone calls. To meet their expectations, Social Intents offers a great way to initiate a chat with anyone who is browsing your website all from the collaboration tools you already use like Microsoft Teams and Slack. By leveraging our live chat, you can generate more leads, boost sales, and provide speedy responses to customer queries.

Chat Widget
Microsoft Teams Live Chat screenshot

Advanced Customization

Customize your Chat Look & Feel

Our chat widget can be customized to align with your brand in terms of colors, languages, and positioning. This ensures that the widget seamlessly integrates with your website, mobile app, or e-commerce store, bolstering customers' confidence and driving sales.

Live Chat Customization

Unlimited Agents

Our plans support unlimited team members so anyone at your company can become an agent and answer visitor questions. No per agent pricing, so our solution can grow with you.

Unlimited Agents

Chat Auto-Translation

With auto translation, you can support your brand worldwide. This powerful feature enables you to translate your chat messages in real-time, allowing you to respond to customers in your native language while they receive the translated message in their preferred language. By delivering a seamless customer support experience, Social Intents helps you to build a loyal customer base.

Chat Auto-Translate

Transcripts & Reporting

Live chat transcripts can offer valuable product feedback and customer insights. With Social Intents, you can easily access your complete transcript archive, and benefit from a user-friendly interface that allows you to search, sort, and filter through the information to extract the most relevant insights. By leveraging the rich data contained in your transcripts, you can gain a deeper understanding of your customers' needs and preferences, and use this knowledge to enhance your products and services.

Live Chat Transcripts

Custom Chatbots

With our Custom chat bot integration with Google's Dialogflow, you have access to best in breed natural language intent matching. Build dynamic chatbots with rich responses, custom payloads, and escalation to human's when automated answers aren't enough.

Live Chat Chatbot

Automated Chatbot Features

Dialogflow Responses
Dialogflow Responses
Respond with text, cards, buttons, dynamic lists, calendars, and images.
Human Chat Handoff
Human Handoff
Your agents can take over the conversations at anytime and can view conversations real-time right from Slack or Microsoft Teams.
Chatbot Auto Answer
Chatbot Auto-answer
Have your chatbot respond as soon as a visitor starts a live chat or when a chat is missed.
3rd Party Integrations
3rd Party Integrations
Get your leads, tickets, and transcripts to your existing CRM, Ticketing, and Lead systems.

Live Chat for the way you work
using your existing collaboration tools

Social Intents easily integrates with your website and allows you to communicate with your customers directly from Teams, Slack, Zoom, and Google Chat. Stop context switching between your internal and external messaging apps.

Custom Chatbots Custom Chatbots

Fit your brand with custom colors, logos, text, default responses, and tab styles.

Pre-Sales Chat Form Pre-Sales Forms

Ask your visitors anything. Collect visitor information like name, email, and phone.

Unlimited Chat Agents Unlimited Agents

Set up as many team members as needed. No per agent pricing. Grow live chat as your team grows.

Chat File Sharing File Sharing

Send files to your chat visitors and let visitors upload files to you.

Chat Javascript SDK Javascript SDK

Simple API for pre-populating visitor information and passing customer information to your agents.

Chat Targeting Rules Targeting Rules

Set up as many team members as needed. No per agent pricing. Grow live chat as your team grows.

Chat Quick Replies Quick Replies

Use reply shortcuts to send default responses for common questions.

Agent Profile Photos Agent Profile Photos

Show a human touch with agent profile photos and display names.

Chat Online Schedule Online Schedule

Set your chat to be online and offline during typical office hours

Proactive Chat Invites Proactive Chat Invites

Reach out to potential customers with automatic chat invites. Trigger using rules or our Javascript API

Chat Reports Dashboards & Reports

See how you're doing with chat reports. Export data to your external systems.

Integrations 3rd Party Integrations

Send leads and transcripts just about anywhere with our 3rd-party integrations.


Have any Questions?

Can't find the answer you're looking for? Chat with us.

Who should use Social Intents?
Small businesses, entrepreneurs, marketers, and anyone who wants to improve their sales. Especially teams that use Microsoft Teams, Slack, Zoom, or Webex.
Is there a Free Trial?
Yes! We offer a 14-Day free pro trial with all the bells and whistles to make sure you love the product. Cancel at any time and there are never any contracts.
Can I use live chat on multiple websites?
Yes - absolutely! Each of our plans supports a tiered number of websites. So just pick a plan that fits your needs.
Do I have to sign a contract?
No! There are no contracts and you can cancel at any time.
Start Chat Trial