Microsoft Teams Integration

Turn Microsoft Teams Into Your Customer Support Command Center

Your team already lives in Microsoft Teams. Now they can answer customer chats, resolve support tickets, and collaborate on issues—all without switching apps.

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50,000+

Teams users

75%

Auto-resolved by AI

4.8/5

G2 Rating

Customer Support

Social Intents Bot

3 Active Chats

John (Website Visitor) 2:34 PM

I can't access my account after the password reset

AI Assistant 2:34 PM

I see you're having trouble with account access. Let me check your account status and help you get back in right away.

Sarah Martinez Support Agent 2:35 PM

Hi John! I've unlocked your account. Try logging in now with your new password. Let me know if you need anything else! 👍

John is typing...

Issue Resolved

Avg. response: 45 seconds

Enterprise-Ready

Why Microsoft Teams for Customer Support?

Your team already uses Teams for internal collaboration. Now extend it to customer support without adding another tool to manage.

Zero Learning Curve

Your team already knows Teams. They can start answering customer chats in minutes—no training sessions, no new dashboards to learn.

Team Collaboration

@mention experts, share files, loop in specialists—all within the same conversation thread. Complex issues get resolved faster.

Omnichannel Support

Connect website chat, WhatsApp, SMS, and social media—all flowing into your Teams channels. One inbox for every customer conversation.

AI-Powered Automation

ChatGPT and Claude handle 75% of routine questions automatically. Your team focuses on complex issues that need human touch.

No Per-Agent Pricing

Unlimited team members on every plan. Scale your support team without scaling your software costs. Everyone can help customers.

5-Minute Setup

Install from Microsoft AppSource, connect your website, and start chatting. No developers needed, no complex configurations.

Simple Setup

How Teams Customer Support Works

From website visitor to resolved ticket—all without leaving Microsoft Teams

Customer Starts Chat

Visitor clicks the chat widget on your website, app, or WhatsApp.

AI Handles First

ChatGPT/Claude answers instantly—75% of questions resolved automatically.

Escalate to Teams

Complex issues route to your Teams channel. Get notified instantly.

Customer Happy

Team responds from Teams. Customer gets help in real-time on their browser.

Powerful Features

Everything You Need for Teams Support

Built specifically for customer support teams using Microsoft Teams

AI First Response

ChatGPT and Claude answer customer questions instantly. Train on your docs, FAQ, and website content.

Pre-Chat Forms

Collect name, email, and issue type before the conversation starts. Route to the right team automatically.

Department Routing

Route chats to Sales, Support, Billing, or IT channels automatically based on visitor selection.

Chat Transcripts

Full conversation history saved automatically. Email transcripts to customers and sync to your CRM.

Analytics Dashboard

Track response times, CSAT scores, chat volume, and agent performance. Export reports for stakeholders.

Dynamics 365 Sync

Sync chats directly to Microsoft Dynamics 365 CRM. Create contacts and cases automatically.

Industry Solutions

Teams Customer Support Use Cases

See how organizations across industries use Teams for customer support

Enterprise IT Support

Internal and external helpdesk from the same Teams channels your IT team already uses.

Password resets and account lockouts
Software installation and troubleshooting
VPN and remote access issues

Professional Services

Law firms, consulting agencies, and accountants supporting clients directly from Teams.

Client inquiry and case status updates
Document requests and sharing
Appointment scheduling and reminders

E-Commerce & Retail

Convert browsers to buyers with instant support. Reduce cart abandonment and boost sales.

Pre-purchase questions and product recommendations
Order tracking and shipping updates
Returns, exchanges, and refunds

Higher Education

Support students, faculty, and prospective applicants from your university's Teams environment.

Admissions questions and campus tours
Financial aid and tuition support
Student services and IT help desk

Frequently Asked Questions

Common questions about using Microsoft Teams for customer support

Social Intents installs as a native Microsoft Teams app from the AppSource marketplace. Once installed, customer chats from your website, WhatsApp, SMS, and Messenger appear directly in your Teams channels. Your team can respond without leaving Teams, and all conversations are synced in real-time.

Yes. Social Intents is SOC 2 Type II certified, HIPAA compliant, and GDPR ready. Your data stays within your Microsoft 365 tenant, and we provide full audit trails for compliance requirements. We've passed security reviews at Fortune 500 companies, healthcare organizations, and government agencies.

Absolutely. Our AI chatbots powered by ChatGPT and Claude can be trained on your knowledge base, website content, and FAQs. They handle approximately 75% of customer questions automatically. When they can't help, they seamlessly escalate to your team in Microsoft Teams with full conversation context.

No per-agent pricing ever. All Social Intents plans include unlimited agents, so your entire team can respond to customer chats without increasing costs. Plans start at $39/month with a 14-day free trial. See our pricing page for full details.

Yes. You can set up department-based routing so Sales inquiries go to your Sales channel, Support tickets go to Support, and Billing questions go to Finance. Routing can be based on pre-chat form selections, page URLs, or AI classification of the customer's question.

Yes. Social Intents integrates natively with Microsoft Dynamics 365. Chat conversations automatically sync to contact records, and you can create new leads or cases directly from chat. We also integrate with Salesforce, HubSpot, and 50+ other tools.

Ready to Transform Teams Into Your Support Hub?

Join 50,000+ businesses using Social Intents to deliver customer support directly from Microsoft Teams.

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5-minute setup No credit card required Unlimited agents