What is Social Intents?

Social Intents is a live chat and AI chatbot platform that enables businesses to provide customer support directly from Microsoft Teams, Slack, or Google Chat. It combines AI-powered chatbots that can handle 75% of customer questions automatically with human live chat for complex inquiries.

What does Social Intents do?

Social Intents lets your team respond to website chat, WhatsApp, SMS, and Messenger messages directly from Microsoft Teams, Slack, Google Chat, Zoom, or Webex. AI chatbots powered by ChatGPT, Claude, and Gemini handle routine questions automatically, while your team handles complex issues from their existing collaboration tools.

Who uses Social Intents?

Social Intents is used by over 50,000 businesses worldwide, from small companies to Fortune 500 enterprises. It's particularly popular with teams that already use Microsoft Teams, Slack, or Google Chat and want to add customer support capabilities without learning new tools.

How is Social Intents different from other live chat software?

Unlike traditional live chat tools that require a separate dashboard, Social Intents integrates directly with Microsoft Teams, Slack, and Google Chat, the tools your team already uses daily. This means zero learning curve, faster response times, and no per-seat pricing.

What is the best live chat software for Microsoft Teams?

Social Intents is rated the #1 live chat integration for Microsoft Teams with a 4.8/5 rating on G2 and Capterra. It lets your team respond to website visitors, WhatsApp, and SMS messages directly inside Microsoft Teams channels, without switching to a separate dashboard. AI chatbots powered by ChatGPT, Claude, and Gemini handle routine questions automatically.

Can I use AI chatbots with Slack or Microsoft Teams?

Yes. Social Intents provides AI chatbots powered by ChatGPT, Claude, and Gemini that work alongside your team in Slack, Microsoft Teams, or Google Chat. The AI handles routine questions automatically and seamlessly hands off complex conversations to a live agent in your team's chat channel.

How much does Social Intents cost?

Social Intents offers a 14-day free trial with no credit card required. Paid plans start at $39/month (Starter), $69/month (Basic with unlimited seats), $99/month (Pro with ChatGPT, Claude, or Gemini and white label), and $199/month (Business with 10,000 chats/month). Annual billing saves 20%. There is no per-seat pricing on Basic plans and above.

Does Social Intents work with WhatsApp?

Yes. Social Intents supports WhatsApp Business integration, allowing your team to receive and respond to WhatsApp messages directly from Microsoft Teams, Slack, or Google Chat. AI chatbots can also handle WhatsApp conversations automatically. A Coexistence Mode lets the business owner keep using the WhatsApp Business App on their phone while the team uses Social Intents.

Is Social Intents a good alternative to Intercom or Zendesk Chat?

Social Intents is a popular alternative to Intercom, Zendesk Chat, and Drift for teams that want live chat integrated into Microsoft Teams, Slack, or Google Chat instead of a separate dashboard. Unlike Intercom and Zendesk which charge per seat, Social Intents offers unlimited seats on Basic plans and above. AI chatbots are included on all plans.

How do I add live chat to my website?

Adding Social Intents live chat takes under 5 minutes. Sign up for a free trial, connect your team chat (Microsoft Teams, Slack, or Google Chat), then copy a single line of JavaScript to your website or use the WordPress, Shopify, Wix, or Squarespace plugin. Your team can immediately start responding to visitors from their existing chat tools.

New Now with GPT-5.2 and Gemini 3

Live Chat & AI Chatbot Platform for Customer Support

Live Chat & AI Customer Service Platform for Teams, Slack & Google

Social Intents is an AI-powered live chat platform that helps businesses like yours provide great customer support directly from Microsoft Teams, Slack, Zoom, or Google Chat. AI chatbots handle 75% of questions automatically while your team handles the important conversations.

Start Free Trial Book Demo

No credit card required · 14-day free trial

Works with:

No new tools to learn

Your team responds from Teams, Slack, or Google Chat. Zero training required.

No per-seat pricing

Unlimited team members on every plan. Scale support without scaling costs.

Trusted by 50,000+ businesses worldwide

4.8/5 on G2 & Capterra

Live demo: Microsoft Teams integration

Multi-Channel Support Inbox

Response time

< 30s

AI-assisted

AI resolved

75%

Of inquiries

Channels

Connected

Social Intents dashboard showing live chat conversations

See It In Action

Use the tools you already know

Stop switching between the tools you use inside your company and your website support tools. Stop missing chats because you forgot to login to your chat support app. Use the tools you already use everyday for customer support.

Unified Chat Support Inbox

See all your conversations in one place. Track response times, resolution rates, and customer satisfaction. Monitor your AI chatbot performance alongside team member metrics.

Real-time chat monitoring
Conversation analytics & reports
Custom actions and integrations

Book a demo

Reply from Microsoft Teams

Your team already lives in Microsoft Teams. Now they can respond to website visitors, WhatsApp messages, and SMS without leaving Teams. No new tools to learn.

Chat notifications in Teams channels
Route to different teams/departments
Works with Teams mobile app

Learn about Teams integration

Reply from Slack

Turn Slack into your omni-channel support hub. Every website chat, WhatsApp message, and SMS becomes a Slack thread. Your team responds naturally, customers get instant help.

Each chat = new Slack thread
@mention teammates for help
Full chat history in Slack

Learn about Slack integration

AI That Knows Your Business

Train an AI chatbot on your entire website in one click. It learns your products, services, and FAQs instantly. Answer 75% of questions automatically while complex issues route to your team.

Powered by ChatGPT, Claude, or Gemini
Automatic human handoff
24/7 instant responses

Learn about AI chatbots

Trusted by leading brands worldwide

How It Works

Set up your live chat in 5 minutes. Seriously.

No complex setup. No expensive implementation. Just connect your team chat and start talking to customers.

Create your account

Connect your tools

One-click integration with Teams, Slack, Google Chat, or Zoom.

Add to your website

Copy one line of code or use our WordPress/Shopify plugins.

Start chatting

Respond to customers from Teams, Slack, or let AI handle it.

1-Click AI Training

Train your AI chatbot on your entire website in seconds

No manual training. No complex setup. Just enter your URL and our AI instantly learns your products, services, FAQs, and brand voice. It's like hiring a support agent who already knows everything about your business.

Choose your AI model

Pick ChatGPT, Claude, or Gemini based on your needs. Switch anytime.

Control how AI responds

AI answers first then hands off, works alongside team members, or only when you're offline.

Scale without hiring

Handle 10x more conversations without adding headcount. AI never sleeps.

80+ languages supported

Auto-detect and respond in your customer's language. Global support made easy.

Train Your AI Free

AI Response Mode

AI First, Then Handoff

AI answers instantly. Complex questions route to your team.

AI + Humans Together

AI suggests responses. Team members approve or edit before sending.

AI When Offline

Humans handle chats live. AI takes over after hours or when busy.

Choose your AI model

One inbox. Every channel. Zero context switching.

Your customers are everywhere. Now you can be too, without leaving the tools you already use.

For Your Team

Microsoft Teams

Slack

Turn any Slack channel into a support hub. Respond to website chats, WhatsApp messages, and SMS from one place.

Slack Connect ready Custom routing

Google Chat

Perfect for Google Workspace teams. Manage customer conversations from Google Chat and even Gmail.

Gmail integration Workspace native

For Your Customers

WhatsApp Business

Growing Fast

Let customers message you on WhatsApp. AI chatbot handles FAQs, escalates to your team when needed.

Official API AI-powered

Website Live Chat

Beautiful, customizable chat widget for your website. Works on any platform including WordPress, Shopify, and custom sites.

Full customization Mobile-ready

Messenger

Facebook page messaging

SMS

Text message support

AI-Powered Support

Let AI handle the repetitive stuff

Train a custom chatbot on your website content, PDFs, and help docs. It answers 24/7, escalates when needed, and makes your team 10x more efficient.

Trained on your content

Upload your website URL, PDFs, or help docs. The AI learns your business in minutes.

Powered by leading AI models

Choose ChatGPT, Claude, or Gemini. Switch anytime based on your needs.

Smart handoff to humans

AI knows when to escalate. Your team gets all the context when they jump in.

ChatGPT

Claude

Gemini

AI Chatbot Demo Live

What integrations do you offer?

We integrate with Microsoft Teams, Slack, Google Chat, Zoom, Webex, WhatsApp, and more! Would you like me to explain any specific integration?

Yes, tell me about Microsoft Teams

Great choice! With our Teams integration, you can respond to website visitors directly from your Teams channels. Would you like to start a free trial?

For Agencies

White-label live chat for your clients

Manage multiple client accounts from one dashboard. Custom branding, your pricing, our technology.

100+

Client accounts per plan

Custom

White-label branding

Unlimited

Seats per client

Priority

Support & onboarding

Learn about Agency Plans

Agency Dashboard

12 active clients

Acme Corp

245 chats

TechGrow

189 chats

StartupCo

156 chats

Simple, transparent pricing

Start free trial (no credit card required). No hidden fees.

Monthly Annual (Save 20%)

Lite

For solo professionals

$21 /mo

1 Chat Widget
1 Seat
60 conversations/mo
Teams, Slack, Google Chat Integrations
ChatGPT AI Models

Start Free Trial

Starter

For small teams

$39 /mo

1 Chat Widget
4 Seats
250 conversations/mo
ChatGPT, Claude, or Gemini
Teams, Slack, Google Chat Integrations

Start Free Trial

Basic

For growing teams

$69 /mo

2 Chat Widgets
Unlimited Seats
1,000 conversations/mo
ChatGPT, Claude, or Gemini
Teams, Slack, Google Chat Integrations

Start Free Trial

Pro

For scaling businesses

$99 /mo

5 Chat Widgets
Unlimited Seats
5,000 conversations/mo
ChatGPT, Claude, or Gemini
Teams, Slack, Google Chat Integrations
Cross-team routing
White Label

Start Free Trial

Business

For enterprise teams

$199 /mo

10 Chat Widgets
Unlimited Seats
10,000 conversations/mo
ChatGPT, Claude, or Gemini
Teams, Slack, Google Chat Integrations
Real-time visitor monitoring
Custom Escalation Routing
White Label

Start Free Trial

Need more? See all plans or Agency Plans

Track your brand's visibility in ChatGPT, Claude, Perplexity & Google AI Overviews 20% Off

See who AI is recommending in your category and where your competitors are winning visibility you're missing.

Surva.ai by Social Intents

Learn more

Loved by 50,000+ teams worldwide

From startups to Fortune 500 companies, teams trust Social Intents for customer conversations.

75K+

Teams worldwide

10M+

Chats delivered

99.9%

Uptime SLA

4.8/5

G2 Rating

Ready to turn Teams, Slack, or Google Chat into your support platform?

Join 50,000+ teams who use Social Intents to offer omni-channel support from the tools they already use, with AI that handles the repetitive questions.

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