There are two different ways to embed Slack into a website. One focuses on allowing website visitors to chat with you directly in Slack. In the other, you embed the entire channel on a website.
On this page, you’ll discover how to integrate Slack to chat with visitors to sell more, convert more visitors, and offer great customer service.
Sign up for Social Intents - a live chat solution for Slack. Once you’ve activated the account, connect Social Intents to your Slack, select Add to Slack, then choose the channel you want to send chat requests to.Add to Slack
Your Slack channel is embedded into the website, and you can start receiving chat requests in your configured channel. We then create dedicated live chat channels for each chat that are archived after 12 hours.
Fit your brand with custom colors, logos, text, default responses, and tab styles.
Set up page level, on page rules, and timers to trigger proactive invites at the right time for the right customer
Set up as many team members as needed. No per agent pricing. Grow live chat as your team grows.
Use Slack Slash Commands to send default responses for common questions
We can automatically display your slack profile photo and name.
Set your chat to be online and offline during typical office hours
See how you're doing with chat reports. Export data to your external systems.
Send leads and transcripts just about anywhere with our Zapier integration.
Yes! If you've already signed up for Social Intents separately - Great! Simply go to our Integrations link once logged in, to enable the integration.
If you've chosen a Private channel when setting up the integration or changed the default Authorization scopes, we won't be able to send messages to Slack. Either use a Public channel when setting up the integration, or invite our Chat Bot to your Private channel.
If you've already added Slack and need to modify these settings or still don't see chat requests come through, please remove and re-add our app by logging into Slack. Choose 'Apps & Integrations' from the top-left menu, then 'Manage' on the top right in the App Market. Choose 'Live Chat' then 'Remove App'. Now click 'Add to Slack' above to re-add our App.
We support an online and offline schedule in your chat settings. You can also use /livechat commands "/livechat online" and "/livechat offline" and "/livechat status" to turn your chat online, offline, or check your availability.
In your active chat on Slack, type /livechat into the message area to see a list of slash commands available.
Yes. You can create multiple chat apps and set up a channel for each app. Simply run through the Slack set up from within your app settings.