Chatbot Tips

The use of chatbots has been steadily on the rise, but how do they hold up against live chat support? While both are designed to enhance how you connect with customers, each tool offers distinct advantages tailored to different business needs. Statistics show that at least 79% of businesses consider automation to be essential for […]

The rise of chatbots as a customer service tool has transformed how companies interact with their customers. But do chatbots actually improve customer experience? Recent statistics show that the average satisfaction rate of bot-only chats is 87.58%. This is a good indication that chatbots can significantly enhance customer satisfaction. From instant responses to personalized support,