Customer Service

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Does it feel like your customer service team is helpful but not always consistent for every customer? Perhaps one customer gets a refund while another with the same issue gets store credit. Or someone on live chat says, “We’ll ship it tomorrow,” while the email reply says “3-5 business days.” These mismatched messages confuse your

Discover key customer service performance indicators to boost your support quality. Learn how to measure and improve customer satisfaction effectively.

Beyond Lead Gen: Why Qualification Matters Now Generating leads is essential, but it’s just the first step. Imagine casting a wide fishing net. You might catch a lot, but are they the right kind of fish? Lead qualification is about separating the promising prospects from those who aren’t likely to convert, helping your sales team focus

In customer service, it’s not just what you say. It’s how you say it. When customers are upset or confused, a generic response isn’t enough. Respond with something like “We apologize for the inconvenience” without actually addressing their concern, and you risk making things worse. Even well-meaning replies can escalate tension and slow down support

When we think of customer service, higher education isn’t usually the first place our minds go, but maybe it should be. Students are, in many ways, the customers of colleges and universities, and like any customer, they expect top-notch service. From navigating the admissions process to dealing with financial aid questions, housing, course registration, and

Dealing with irate customers can be one of the toughest parts of any customer-facing role. Whether they’re frustrated about a product, service, or something completely out of your control, how you respond can make all the difference. The good news is that with the right approach, you can not only diffuse the situation but also

You’ve likely noticed that an increasing number of businesses are adopting live chat software to assist their customers. But why is this trend gaining momentum? Live chat facilitates real-time communication and instant feedback, making it an ideal solution in today’s fast-paced world where customer expectations are at an all-time high. This tool not only meets