Software Advice

Running an online store in 2025 means one thing: your customers expect answers right now. Not in an hour. Not tomorrow morning. Now. This shift has made AI-powered chatbots absolutely essential for e-commerce success. Recent research shows that by 2025, an estimated 80% of retail customer interactions will be handled by conversational AI. The numbers

Chatbots on their own capture conversations. CRMs on their own store customer data. But when you connect them together, you unlock something that actually matters to your business: every chat becomes a trackable, actionable customer record without anyone copying and pasting. The numbers back this up. Research shows that 33% of CX leaders say they

– Learn how AI in banking customer service cuts costs 12×, delivers 24/7 support, improves satisfaction. Real examples and proven solutions from Social Intents.

Microsoft Teams is already a great tool for keeping your team connected, but there’s always room to make things easier. Wouldn’t it be great if you could manage customer chats, track projects, share files, and even boost productivity without juggling a dozen different apps? With the right add-ons, you can improve your Microsoft Teams experience

Not sure if you’re using the right marketing communication tools? You’re not alone. Many teams are investing time and money into email platforms, ad tools, social schedulers, live chat, and more, but still struggle to create a marketing system that works well. If your results are underwhelming, it could be a sign you’re relying on

LiveChat might be one of the first tools that comes to mind when you want to implement live chat in your business – but is it really the best platform for what you need? Maybe the per-agent pricing seems too restrictive. Or perhaps, you need smarter integrations to fit your workflow. Whatever the reason, there

Crisp Chat has made its mark as a reliable messaging platform, but let’s be honest – it’s not the perfect fit for everyone. Maybe the features feel a bit limited, the pricing isn’t quite right for your business model, or you’ve run into frustrations with customization options. Whatever the reason, you’re here because you want