Live chat for ecommerce.

Live Chat for Ecommerce: 12 Best Platforms to Boost Customer Satisfaction and Sales

| Software Advice

With the growing demand for better customer experiences, pleasing customers becomes increasingly challenging without automation software. That’s where live chat for ecommerce comes in.  One of the most effective ways to achieve the customer satisfaction your business needs is by integrating ecommerce chat software into your online store. Live chat not only enhances customer support, […]

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Proactive customer service.

Proactive Customer Service: The Key to Keeping Customers Content

| Customer Service

With increasing competition, businesses have to go beyond merely responding to customer issues. They must resolve them before they even arise.  This proactive approach is now a necessity for companies that want to avoid customer churn and increase customer loyalty.  Why? Because 87% of customers want to be proactively reached out to by a company

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Live chat metrics

10 Live Chat Metrics to Optimize Customer Support

| Customer Service

Live chat has been a game-changer for businesses looking to provide excellent customer support. It offers real-time assistance, ensuring that customers’ queries are addressed promptly and efficiently.  But how can you actually measure the effectiveness of this powerful chat support tool? Live chat metrics uncover critical insights into the performance of your support team and

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How chatbots improve customer experience.

This Is How Chatbots Improve Customer Experience

| Chatbot Tips

The rise of chatbots as a customer service tool has transformed how companies interact with their customers. But do chatbots actually improve customer experience? Recent statistics show that the average satisfaction rate of bot-only chats is 87.58%. This is a good indication that chatbots can significantly enhance customer satisfaction. From instant responses to personalized support,

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Microsoft Teams etiquette.

Microsoft Teams Etiquette: 20 Do’s and Don’ts for any Teams Meeting

| Microsoft Teams

Are you starting to use Microsoft Teams for work chats and meetings? Want to know the Microsoft Teams etiquette and learn what to do (and what not to do) to make a great impression? Discover 20 easy-to-follow Teams etiquette tips to help make your video conferences and online meetings more productive. FACT: In 2023, Microsoft

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