Live chat tips

Wondering how to provide better customer service in higher education? Looking for ways to improve the support you offer prospective students? Let’s face it – Higher education in America is getting more and more competitive. …

7 Tips to Improve Customer Service in Higher Education Read More »

Make Student Engagement Easy With Online Live Chat for College Admissions The college admission process while fun and fascinating, is also time-consuming and complex. It can especially seem intimidating if the students do not find …

Live Chat for Colleges: Using Live Chat Software for University Admissions Read More »

Want to improve your live chat customer support? Looking for some practical tips that would help you make it happen? If you thought that the fastest response time makes the cut in the world of …

10 Customer Support Chat Tips You Must Implement (+ One No One Ever Talks About) Read More »

Thinking of using live chat for your ecommerce business? Wondering how to use e-commerce live chat for solid results and what tools to use? It’s amazing – According to research, by the end of this …

Live Chat for Ecommerce: The Ultimate Guide & Tools to Use Read More »

Are you planning to launch a live chat support channel for your business but still wondering whether doing so makes sense? You know – The easier and faster you make it possible for customers to …

Why Use Live Chat Support: 6 Reasons to Support Customers with Live Chat Read More »

Want to improve your live chat strategy? Looking for the best questions to ask in post-chat surveys? It’s not a secret anymore – Customers prefer live chat when it comes to customer service and customer …

Live Chat Survey Questions: How to Create a Perfect Post-Chat Survey Read More »

Are you frustrated with upset customers ruining your day? Are you looking for advice on how to deal with the occasional angry or difficult customers in live chat? FACT: Customer support is a tough job. …

9 Tips To Handle Upset Or Angry Customers In Live Chat Read More »

Are you planning to improve your chat quality further? Looking for a guide on implementing live chat quality assurance (QA) into your processes? Do you remember that show, The Office? There’s an episode in which …

Live Chat Quality Assurance: How To Improve Chat Quality Read More »

Are you hiring or training live chat agents for your company? Wondering what skills make an ideal chat support agent? The quality of your customer service experience has a snowball effect: Good customer service -> …

8 Live Chat Agent Skills For World-Class Customer Service Read More »