Are you planning to get proactive with your customer service? Looking for advice to form a proactive customer service strategy? Did you know? – A Gartner survey found that proactive customer service results in a …
How to Implement Proactive Customer Service (and Why Do It) Read More »
Are you struggling to convert website visitors into buyers? Looking for live chat sales techniques that would help you increase conversions? Surveys and various research have confirmed it over and over again – Live chat …
8 Live Chat Sales Techniques You Should Try Right Now Read More »
Are you struggling with quickly responding to chat messages? Looking for suggestions for canned responses to speed up your response time? Did you know that 79% of customers prefer live chat support because they get …
Are you trying to use live chat to support customers? Looking for advice on creating a chat support process flow? Let’s not beat around the bush here; live chat beats most other customer support channels …
Chat Support Process Flow: How to Provide Incredible Customer Experience Over Live Chat Read More »
Are you wondering whether adding live chat to your website is worth it? Want to know what are the benefits of signing up for live chat software? In this article, you will discover 10 benefits …
10 Live Chat Software Benefits for Brands and Organizations Read More »
Are you considering adding live chat to your website? Wondering whether live chat can boost your conversion rates? I’m sure you know this already – Convenience and consumer satisfaction go hand in hand. But so …
Does Live Chat Increase Conversions? A Data-driven Answer Read More »
Are you looking for ways to deliver memorable customer experiences over live chat? Wondering what’s the correct live chat etiquette when dealing with customers? FACT: Companies that focus on customer experiences drive more revenue, gain …
Live Chat Etiquette Rules for Modern Support Teams Read More »
Are you trying to implement a proactive live chat strategy? Wondering what live chat triggers that would engage your website visitors? FACT: 33 percent of proactive chats receive a response. Which means that proactive chatting …
10 Live Chat Triggers That Will Boost Visitor Engagement Read More »
Are you wondering what live chat metrics and KPIs to use to establish your chat performance? Looking for advice on what data to look at to know how well you’re doing? FACT: Few other channels …
Are you looking for new ways to generate leads? Have you thought of using live chat for lead generation? FACT: Attracting visitors and converting them into leads is no small feat. It’s no surprise that …
