Live chat tips

Live Chat for Sales: 9 Best Practices for Using Sales Live Chat Effectively

Discover how to engage and convert website visitors with live chat for sales.  Isn’t it incredible?  A few short years ago, selling online seemed synonymous with nothing else than shopping carts, checkout processes, and such. If you worked in the B2B market, it was a lead capture form that drove your online sales.  All these …

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How to Improve Live Chat Customer Service (Tips and Tricks)

Are you using live chat for customer service and want to improve your customers’ experience with it? Looking for advice to improve live chat customer service? FACT: When it comes to customer support, live chat may still be in its infancy, but the situation is changing quickly.  Today’s customers want real-time conversations, not support tickets. …

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