Want to improve your live chat customer support? Looking for some practical tips that would help you make it happen? If you thought that the fastest response time makes the cut in the world of …
10 Customer Support Chat Tips You Must Implement (+ One No One Ever Talks About) Read More »
Thinking of using live chat for your ecommerce business? Wondering how to use e-commerce live chat for solid results and what tools to use? It’s amazing – According to research, by the end of this …
Live Chat for Ecommerce: The Ultimate Guide & Tools to Use Read More »
Are you planning to launch a live chat support channel for your business but still wondering whether doing so makes sense? You know – The easier and faster you make it possible for customers to …
Why Use Live Chat Support: 6 Reasons to Support Customers with Live Chat Read More »
Want to improve your live chat strategy? Looking for the best questions to ask in post-chat surveys? It’s not a secret anymore – Customers prefer live chat when it comes to customer service and customer …
Live Chat Survey Questions: How to Create a Perfect Post-Chat Survey Read More »
Are you frustrated with upset customers ruining your day? Are you looking for advice on how to deal with the occasional angry or difficult customers in live chat? FACT: Customer support is a tough job. …
9 Tips To Handle Upset Or Angry Customers In Live Chat Read More »
Are you planning to improve your chat quality further? Looking for a guide on implementing live chat quality assurance (QA) into your processes? Do you remember that show, The Office? There’s an episode in which …
Live Chat Quality Assurance: How To Improve Chat Quality Read More »
Are you hiring or training live chat agents for your company? Wondering what skills make an ideal chat support agent? The quality of your customer service experience has a snowball effect: Good customer service -> …
8 Live Chat Agent Skills For World-Class Customer Service Read More »
Think about it: After all the searching, sorting, filtering, and shortlisting, a prospective student visits your high school, college or university website. Most likely, he or she is looking for information on courses, financial aid, …
Are you considering adding live chat to your website? On this page, you’ll discover how to do it in under 2 minutes. Keep on reading for a step-by-step guide to adding live chat on your …
Are you planning to get proactive with your customer service? Looking for advice to form a proactive customer service strategy? Did you know? – A Gartner survey found that proactive customer service results in a …
How to Implement Proactive Customer Service (and Why Do It) Read More »
