Live chat tips

Want to know how your customer support is really doing? A post-chat survey is one of the simplest and most effective tools you can use to gather honest feedback from your customers. After wrapping up a live chat conversation –

When we think of customer service, higher education isn’t usually the first place our minds go, but maybe it should be. Students are, in many ways, the customers of colleges and universities, and like any customer, they expect top-notch service.

The way people shop for cars has changed dramatically in the past few years, with more buyers starting their car buying journey online rather than at the dealership. But convincing someone to buy a car online isn’t always easy –

Dealing with irate customers can be one of the toughest parts of any customer-facing role. Whether they’re frustrated about a product, service, or something completely out of your control, how you respond can make all the difference. The good news

Want to supercharge your sales and connect with customers instantly? Using live chat for sales might be the perfect solution. Imagine this: a potential buyer lands on your website, curious and ready to explore your products. Instead of waiting for

Providing support through live chat doesn’t mean giving up the personal touch and connection that other support channels offer. Website chat support enables businesses to engage with customers directly through their sites or applications, providing immediate responses to queries and

You’ve likely noticed that an increasing number of businesses are adopting live chat software to assist their customers. But why is this trend gaining momentum? Live chat facilitates real-time communication and instant feedback, making it an ideal solution in today’s

More and more businesses are implementing live chat to improve customer satisfaction and sales , but the big question remains: How exactly does live chat increase conversions? To get to the bottom of this, we have dug deep into the

You’ve installed live chat but now you realize that you don’t have a playbook for interacting with your customers in this way. A lot can go wrong here. Long wait times, miscommunication, and the wrong tone of voice can turn

Are you concerned about the quality of your customer interactions? A customer service checklist ensures that your team consistently provides superior support. Statistics show that 86% of agents and 74% of mobile workers say customer expectations are higher than they

With customer expectations higher than ever, it is imperative that your support team provides quick and efficient service to meet those needs. Recent statistics show that customers are 2.4 times more likely to stick with a brand when their problems