Want to improve your live chat strategy? Looking for the best questions to ask in post-chat surveys? It’s not a secret anymore – Customers prefer live chat when it comes to customer service and customer …
Live Chat Survey Questions: How to Create a Perfect Post-Chat Survey Read More »
Are you frustrated with upset customers ruining your day? Are you looking for advice on how to deal with the occasional angry or difficult customers in live chat? FACT: Customer support is a tough job. …
9 Tips To Handle Upset Or Angry Customers In Live Chat Read More »
Are you planning to improve your chat quality further? Looking for a guide on implementing live chat quality assurance (QA) into your processes? Do you remember that show, The Office? There’s an episode in which …
Live Chat Quality Assurance: How To Improve Chat Quality Read More »
Are you hiring or training live chat agents for your company? Wondering what skills make an ideal chat support agent? The quality of your customer service experience has a snowball effect: Good customer service -> …
8 Live Chat Agent Skills For World-Class Customer Service Read More »
Think about it: After all the searching, sorting, filtering, and shortlisting, a prospective student visits your high school, college or university website. Most likely, he or she is looking for information on courses, financial aid, …
Are you considering adding live chat to your website? On this page, you’ll discover how to do it in under 2 minutes. Keep on reading for a step-by-step guide to adding live chat on your …
Are you planning to get proactive with your customer service? Looking for advice to form a proactive customer service strategy? Did you know? – A Gartner survey found that proactive customer service results in a …
How to Implement Proactive Customer Service (and Why Do It) Read More »
Are you struggling to convert website visitors into buyers? Looking for live chat sales techniques that would help you increase conversions? Surveys and various research have confirmed it over and over again – Live chat …
8 Live Chat Sales Techniques You Should Try Right Now Read More »
Are you struggling with quickly responding to chat messages? Looking for suggestions for canned responses to speed up your response time? Did you know that 79% of customers prefer live chat support because they get …
Are you trying to use live chat to support customers? Looking for advice on creating a chat support process flow? Let’s not beat around the bush here; live chat beats most other customer support channels …
Chat Support Process Flow: How to Provide Incredible Customer Experience Over Live Chat Read More »
