Are you struggling with quickly responding to chat messages? Looking for suggestions for canned responses to speed up your response time? Did you know that 79% of customers prefer live chat support because they get questions answered immediately? Yes, you read it right – 79 percent! This suggests that unless your live chat agents answer […]
20+ Best Canned Responses For a Live Chat Read More »
Are you trying to use live chat to support customers? Looking for advice on creating a chat support process flow? Let’s not beat around the bush here; live chat beats most other customer support channels by a mile. One of its key benefits is that it increases efficiency and reduces support costs. The thing is…
Chat Support Process Flow: How to Provide Incredible Customer Experience Over Live Chat Read More »
Are you implementing a proactive live chat strategy for your website? Looking for advice on creating live chat welcome messages that prompt visitors to start chatting? You know, I keep coming seeing these two statistics whenever I look for advice on proactive chatting: Incredible, right? But proactive live chat is also something many of our
18 Incredible Live Chat Welcome Messages for Any Website Read More »
Are you trying to implement a proactive live chat strategy? Wondering what live chat triggers that would engage your website visitors? FACT: 33 percent of proactive chats receive a response. Which means that proactive chatting helps you achieve your live chat goals – drive more leads, start more sales chats, or provide memorable customer service.
10 Live Chat Triggers That Will Boost Visitor Engagement Read More »
Are you wondering what proactive live chat is? Looking for tips to win customers with proactive chatting? FACT: 48% of consumers favor companies that offer proactive live chat support. What’s more, website visitors are more likely to respond to proactive sales chat rather than initiate the conversation themselves. Live chat is a relatively new channel
What is Proactive Live Chat: How to Engage Visitors with Proactive Chatting Read More »
Has your company started using Microsoft Teams recently? Are you looking for advice on using MS Teams more effectively? FACT: Microsoft Teams has revolutionized how teams work together, collaborate, and get work done. Having said that, MS Teams can also pose a challenge. It is quite a robust tool, after all. With so many features
12 Tips on How to Use Microsoft Teams Effectively Read More »
Are you using MS Teams to collaborate and make work happen? Wondering whether you should also start using Microsoft Teams for customer support? Using MS Teams for customer support or as a help desk means that your employees can support and help customers without leaving the app they use all the time already. As a
How and Why Use Microsoft Teams for Customer Support Read More »
Do you support customers over live chat? Looking for live chat tips to help your customer support get even better at it? Well, you’re in the right place. Below, you’ll find an extensive list of tips and best practices for providing incredible live chat customer support. This advice will help you solve customer issues faster.
14 Live Chat Tips for Customer Support Teams Read More »
