Chatbots on their own capture conversations. CRMs on their own store customer data. But when you connect them together, you unlock something that actually matters to your business: every chat becomes a trackable, actionable customer record without anyone copying and pasting. The numbers back this up. Research shows that 33% of CX leaders say they […]
How to Integrate a Chatbot With Your CRM (2026) Read More »
If you're running a team that practically lives in Slack, you already know the struggle. Messages pile up, manual tasks eat away at your day, and somehow work becomes talking about work instead of actually getting it done. The reality: 77% of desk workers believe automating routine tasks would boost their productivity, and those already
50+ Slack Automation Ideas That Save Hours Every Week Read More »
Choosing a chatbot platform can feel overwhelming. The market is flooded with options, and the stakes are high. A well-chosen chatbot can boost customer satisfaction, save your team hours every week, and drive real revenue. A poor choice leads to wasted investment, frustrated customers, and a bot that nobody wants to use. The numbers tell
How To Choose A Chatbot Platform (2026 Guide) Read More »
Live chat isn't just another support channel you can wing. It's a high-speed, high-stakes customer experience where every second counts and every word matters. When someone clicks that chat button on your website, they're not looking for a casual conversation. They want answers. Fast. But here's what's actually happening: most teams launch live chat without
How To Train Your Team On Live Chat? (2026) Read More »
Website visitors slip away every day. They browse your pricing page, read a product description, maybe even hover over the "Contact Us" button, and then leave without a trace. No email, no conversation, no second chance. What if you could engage every single one of them? Not with annoying pop-ups or lengthy forms, but with
How to Set Up a Chatbot for Lead Generation? (2026) Read More »
If you're searching "how to calculate chatbot ROI," you're probably trying to justify a budget to your CFO, choose between different chatbot approaches, or build a repeatable model you can use across multiple projects. Maybe you're tired of pilots that "look cool" but can't prove business impact. The timing matters. Gartner reported in December 2024
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In 2025, AI chatbots are everywhere. Over 987 million people worldwide use them daily, and the global chatbot market sits at a staggering $15.6 billion (projected to hit $46.6 billion by 2029). But most businesses miss a critical point: not all chatbots are created equal. The chatbots making waves right now? They're self-learning AI chatbots
What Is a Self Learning AI Chatbot? Complete Guide Read More »
Your customer just landed on your pricing page at 11:47 PM with their credit card ready. They have one quick question about your return policy. The chat widget is right there, inviting them to ask. What happens next determines whether you wake up to a new customer or a lost opportunity. Research shows that 72%
After Hours Chat Support: 7 Strategies That Work (2026) Read More »
