Considering using PureChat in your business? Looking to evaluate other PureChat alternatives? FACT: Live chat is the preferred channel for customer communication. Image Source And it also has the highest rating in customer satisfaction. So, …
Thinking of adding live chat as a communication channel? Wondering what are the best live chat options for customer support for your business? FACT: The easier and faster you make it possible for customers to …
Thinking of using Intercom’s live chat? Wondering if there are any alternatives to Intercom live chat that you could try instead? You know, you really have no choice. You have to use live chat. As …
8 Best Intercom Live Chat Alternatives (Free and Paid) Read More »
Are you planning to launch a live chat support channel for your business? Wondering if there are any LiveAgent alternatives that would work better for you? FACT: Live chat functionality can vary from one software …
Are you considering using Olark? Wondering if there are any other live chat alternatives that’d work better for you? Did you know that live chat has the highest customer satisfaction level of all digital channels? …
Are you planning to launch a live chat support channel for your business but still wondering whether doing so makes sense? You know – The easier and faster you make it possible for customers to …
Why Use Live Chat Support: 6 Reasons to Support Customers with Live Chat Read More »
Want to improve your live chat strategy? Looking for the best questions to ask in post-chat surveys? It’s not a secret anymore – Customers prefer live chat when it comes to customer service and customer …
Live Chat Survey Questions: How to Create a Perfect Post-Chat Survey Read More »
Have you heard of MS Teams Essentials and wondered whether it’s the right plan for your small business? Looking for more information on what you can do with the all-new MS Teams Essentials? A couple …
What is MS Teams Essentials and How to Grow Your Business With It Read More »
Are you frustrated with upset customers ruining your day? Are you looking for advice on how to deal with the occasional angry or difficult customers in live chat? FACT: Customer support is a tough job. …
9 Tips To Handle Upset Or Angry Customers In Live Chat Read More »
Are you planning to improve your chat quality further? Looking for a guide on implementing live chat quality assurance (QA) into your processes? Do you remember that show, The Office? There’s an episode in which …
Live Chat Quality Assurance: How To Improve Chat Quality Read More »
