Customer Service

Are you concerned about the quality of your customer interactions? A customer service checklist ensures that your team consistently provides superior support. Statistics show that 86% of agents and 74% of mobile workers say customer expectations are higher than they used to be. A well-defined checklist helps standardize service procedures, ensuring that every interaction meets […]

With increasing competition, businesses have to go beyond merely responding to customer issues. They must resolve them before they even arise.  This proactive approach is now a necessity for companies that want to avoid customer churn and increase customer loyalty.  Why? Because 87% of customers want to be proactively reached out to by a company

Live chat has been a game-changer for businesses looking to provide excellent customer support. It offers real-time assistance, ensuring that customers’ queries are addressed promptly and efficiently.  But how can you actually measure the effectiveness of this powerful chat support tool? Live chat metrics uncover critical insights into the performance of your support team and

In today’s fast-paced digital world, live chat agents are crucial in providing exceptional customer service. The frontline representatives engage with customers in real-time, addressing their inquiries and concerns. A live chat support team’s success relies heavily on its agents’ productivity. The more efficient they are, the better they can meet customer needs and deliver a

Are you wondering how you can use ChatGPT to help improve your customer service? Looking for advice on getting started with ChatGPT and AI on your website and you’re not sure where to start? You’re in the right place, and you don’t need deep technical experience to get started using ChatGPT at your company.  From

Are you wondering how providing real-time customer support would affect your business? Looking for advice on getting started with real-time support? You’re in the right place, then.  From this guide, you’ll learn: It’s a lot to cover, so let’s get started.  What does it mean to provide real-time customer support? It’s unfortunate but true –

Are you hiring or training live chat agents for your company? Wondering what skills make an ideal chat support agent? The quality of your customer service experience has a snowball effect: And so, it goes without saying – Providing quality customer service is crucial.  The thing is, not everyone seems to cut out to be

Are you trying to use live chat to support customers? Looking for advice on creating a chat support process flow? Let’s not beat around the bush here; live chat beats most other customer support channels by a mile. One of its key benefits is that it increases efficiency and reduces support costs. The thing is…