Customer Service

Are you hiring or training live chat agents for your company? Wondering what skills make an ideal chat support agent? The quality of your customer service experience has a snowball effect: And so, it goes without saying – Providing quality customer service is crucial.  The thing is, not everyone seems to cut out to be […]

Are you trying to use live chat to support customers? Looking for advice on creating a chat support process flow? Let’s not beat around the bush here; live chat beats most other customer support channels by a mile. One of its key benefits is that it increases efficiency and reduces support costs. The thing is…