Live Chat Tips

Your customer starts typing in your chat widget at 11 PM. They wait. And wait. The widget says you're "online," but nobody's actually there to answer. Five minutes later, they close the tab and probably won't come back. This happens thousands of times a day across business websites. The chat looks available when it's not, […]

Your website's chat widget probably looks generic. Same bubble icon, same colors, same predictable behavior as every other site. That's a problem. When visitors see a cookie-cutter chat widget, they mentally file it under "one of those things." It doesn't feel like your company helping them. It feels like a third-party add-on they're not sure

If you're searching "how to add chatbot to Wix," you're trying to solve a specific problem. Maybe you want to answer the same shipping questions 500 times without actually answering them. Or you need to capture leads at 2 AM when nobody's awake to respond. Or your support team is drowning, and you need a

Live chat isn't just another support channel you can wing. It's a high-speed, high-stakes customer experience where every second counts and every word matters. When someone clicks that chat button on your website, they're not looking for a casual conversation. They want answers. Fast. But here's what's actually happening: most teams launch live chat without

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