Live chat tips

With the growing demand for better customer experiences, pleasing customers becomes increasingly challenging without automation software. That’s where live chat for ecommerce comes in.  One of the most effective ways to achieve the customer satisfaction your business needs is by […]

With increasing competition, businesses have to go beyond merely responding to customer issues. They must resolve them before they even arise.  This proactive approach is now a necessity for companies that want to avoid customer churn and increase customer loyalty. 

Live chat has been a game-changer for businesses looking to provide excellent customer support. It offers real-time assistance, ensuring that customers’ queries are addressed promptly and efficiently.  But how can you actually measure the effectiveness of this powerful chat support

In today’s fast-paced digital world, live chat agents are crucial in providing exceptional customer service. The frontline representatives engage with customers in real-time, addressing their inquiries and concerns. A live chat support team’s success relies heavily on its agents’ productivity.

Have you seen other real estate agencies using live chat and wonder how you could do the same? Looking for advice on how to use live chat for real estate? Well, you’re in luck, then.  Below is a complete guide

Are you wondering how providing real-time customer support would affect your business? Looking for advice on getting started with real-time support? You’re in the right place, then.  From this guide, you’ll learn: It’s a lot to cover, so let’s get

Are you planning to improve your chat quality further? Looking for a guide on implementing live chat quality assurance (QA) into your processes? Do you remember that show, The Office? There’s an episode in which Creed Bratton, a guy who

Are you hiring or training live chat agents for your company? Wondering what skills make an ideal chat support agent? The quality of your customer service experience has a snowball effect: Good customer service -> results in positive word of

Think about it: After all the searching, sorting, filtering, and shortlisting, a prospective student visits your high school, college or university website.  Most likely, he or she is looking for information on courses, financial aid, registration process, due dates, faculty,

Are you struggling with quickly responding to chat messages? Looking for suggestions for canned responses to speed up your response time? Did you know that 79% of customers prefer live chat support because they get questions answered immediately? Yes, you

Are you trying to use live chat to support customers? Looking for advice on creating a chat support process flow? Let’s not beat around the bush here; live chat beats most other customer support channels by a mile. One of

Are you trying to implement a proactive live chat strategy? Wondering what live chat triggers that would engage your website visitors? FACT: 33 percent of proactive chats receive a response. Which means that proactive chatting helps you achieve your live