Chatbot in Customer Service: Boost Support & Save Costs

| Chatbot Tips

The Evolution of Chatbots: From Basic Bots to CX Game-Changers Early chatbots relied on rule-based systems, offering limited, pre-programmed responses. These first-generation bots struggled with anything beyond a narrow set of commands, often leading to frustrating customer experiences. Imagine them as a digital phone tree, guiding users down a rigid path with limited options. If […]

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Microsoft Teams integrations

30 Must-Have Microsoft Teams Integrations to Simplify Your Workflows

| Software Advice

Microsoft Teams is already a great tool for keeping your team connected, but there’s always room to make things easier. Wouldn’t it be great if you could manage customer chats, track projects, share files, and even boost productivity without juggling a dozen different apps? With the right add-ons, you can improve your Microsoft Teams experience

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