Planning to use MS Teams for sales? Wondering how to do it right and what apps to use? FACT: As of March 2021, Microsoft Teams has 145 million daily users. From hospitals to schools to nonprofits and commercial enterprises, MS Teams is popular among various industries. It began as a group-chat platform but had been […]
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Want to improve your sales game? Wondering what are the best live sales chat apps for it and what are their features? Did you know that 79% of customers prefer live chat when they look to engage with a business? Live chat for sales, therefore, is not just an option, but a necessity. But a
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Are you planning to improve your chat quality further? Looking for a guide on implementing live chat quality assurance (QA) into your processes? Do you remember that show, The Office? There’s an episode in which Creed Bratton, a guy who never did his duty properly, skipped a quality assurance spot-check, and … nearly tanked the
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Are you hiring or training live chat agents for your company? Wondering what skills make an ideal chat support agent? The quality of your customer service experience has a snowball effect: And so, it goes without saying – Providing quality customer service is crucial. The thing is, not everyone seems to cut out to be
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Think about it: After all the searching, sorting, filtering, and shortlisting, a prospective student visits your high school, college or university website. Most likely, he or she is looking for information on courses, financial aid, registration process, due dates, faculty, research opportunities, or even some stats on the campus placements. Now, you probably feature answers
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Do you plan to use Slack with clients? Wondering how to use Slack effectively as the main communications channel for clients? I know – Email is still the prevailing method for client communications. A report by Project.co makes it clear – 65% of businesses use email as the primary channel to communicate with their clients.
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Are you struggling with quickly responding to chat messages? Looking for suggestions for canned responses to speed up your response time? Did you know that 79% of customers prefer live chat support because they get questions answered immediately? Yes, you read it right – 79 percent! This suggests that unless your live chat agents answer
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Are you trying to use live chat to support customers? Looking for advice on creating a chat support process flow? Let’s not beat around the bush here; live chat beats most other customer support channels by a mile. One of its key benefits is that it increases efficiency and reduces support costs. The thing is…
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