Google Workspace Integration
Turn Google Chat Into Your Customer Support Hub
Answer website chats, WhatsApp messages, and support tickets directly from Google Chat Spaces. AI handles routine questions while your team focuses on complex issues.
Trusted by 50,000+ teams worldwide
Why Use Google Chat for Customer Support?
Your team already lives in Google Workspace. Now your customers can reach them there too.
Unified Workspace
Gmail, Drive, Meet, Calendar, and now customer support. All in one place with no app switching.
Space Collaboration
@mention teammates, share Google Docs, and loop in specialists. Complex issues get resolved faster with collaboration.
Mobile Ready
Reply to customers from the Google Chat mobile app, whether on commute, at lunch, or from home. Support never stops.
AI-Powered Automation
ChatGPT and Claude handle 75% of questions automatically. Your team focuses on complex issues that need human touch.
No Per-Agent Pricing
Unlimited team members on every plan. Scale your support team without scaling your software costs.
5-Minute Setup
Add Social Intents from Google Workspace Marketplace, connect your website, and start chatting. No IT needed.
How Google Chat Support Works
From website visitor to resolved conversation, all within Google Workspace
Customer Starts Chat
Visitor clicks the chat widget on your website, app, or WhatsApp.
AI Handles First
ChatGPT/Claude answers instantly. 75% of questions resolved automatically.
Escalate to Space
Complex issues route to your Google Chat Space. Get notified instantly.
Customer Happy
Team responds from Google Chat. Customer gets help in real-time.
Everything You Need for Google Chat Support
Built specifically for teams using Google Workspace
AI First Response
ChatGPT and Claude answer customer questions instantly. Train on your docs, FAQ, and website content.
Pre-Chat Forms
Collect name, email, and issue type before the conversation starts. Route to the right Space automatically.
Department Routing
Route chats to Sales, Support, Billing, or IT Spaces automatically based on visitor selection.
Chat Transcripts
Full conversation history saved automatically. Email transcripts to customers and sync to your CRM.
Analytics Dashboard
Track response times, chat volume, customer satisfaction, and AI resolution rates in real-time.
Drive Integration
Share Google Docs, Sheets, and Slides directly in conversations. Customers can view without leaving chat.
Who Uses Google Chat for Support?
Teams already in Google Workspace get the most value
Schools & Universities
Most educational institutions already use Google Workspace for Education. Add student support seamlessly.
- Admissions inquiries and campus tours
- Student IT help desk support
- Financial aid and tuition questions
Small Business
Google Workspace is the hub for millions of SMBs. Add customer support without new tools.
- Pre-purchase questions and quotes
- Order and delivery support
- Appointment scheduling
Remote & Global Teams
Distributed teams can support customers from anywhere, with async handoffs across time zones.
- 24/7 support coverage across time zones
- Seamless team handoffs
- Mobile responses on the go
Nonprofits
Many nonprofits get Google Workspace for Nonprofits free. Add donor support at no extra cost.
- Donor inquiries and giving
- Volunteer coordination
- Program and event questions
Loved by 50,000+ teams worldwide
From startups to Fortune 500 companies, teams trust Social Intents for customer conversations.
Frequently Asked Questions
Yes, Google Chat integration requires Google Workspace (Business, Enterprise, or Education). The free Gmail version of Google Chat is not supported due to API limitations. If you don't have Google Workspace, we also offer integrations with Microsoft Teams, Slack, Zoom, and Webex.
Our AI chatbots (powered by ChatGPT, Claude, or Gemini) handle the first response on your website. When they can't answer a question or the customer requests human help, the conversation is escalated to your Google Chat Space. Your team gets notified instantly and can respond directly from Google Chat.
Absolutely! You can create multiple chat widgets and route each to different Google Chat Spaces. For example, sales inquiries go to your Sales Space, while support questions go to your Support Space. You can also use pre-chat forms to let visitors choose their department.
All plans include unlimited team members (no per-agent fees), Google Chat integration, AI chatbots, pre-chat forms, chat transcripts, and analytics. Plans start at $39/month with a 14-day free trial. See our pricing page for full details.
Yes! When a customer starts a chat on your website, it appears in your Google Chat Space. You can respond from desktop, web, or the Google Chat mobile app. Customers see your replies in real-time on their browser, regardless of which device you're using.
Most teams are live in under 5 minutes. Add Social Intents from the Google Workspace Marketplace, connect your Space, customize your chat widget, and paste one line of code on your website. No IT department or technical skills required.
Ready to Support Customers from Google Chat?
Join 50,000+ teams who provide customer support from the tools they already use.
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