How does Slack live chat work?

Social Intents connects your website chat widget directly to Slack. When a visitor starts a chat on your website, the conversation appears in a Slack channel where your team can respond in real-time without leaving Slack.

Can I add AI chatbots to Slack?

Yes! Social Intents includes AI chatbots powered by ChatGPT, Claude, or Gemini. The AI handles routine questions automatically and escalates complex issues to your team in Slack.

How much does Slack live chat cost?

Plans start at $39/month with unlimited agents on Basic and above. Unlike traditional help desks, Social Intents doesn't charge per agent, so you can add your entire Slack workspace.

Is there a Slack app for live chat?

Yes! Social Intents is available in the Slack App Directory. Simply search for 'Social Intents' and install the app to start chatting with website visitors from Slack.

#1 Live Chat for Slack

Turn Slack into Your Customer Support Hub

Chat with website visitors directly from Slack. Each conversation gets its own dedicated channel. @mention teammates, collaborate on complex issues, and never leave the app your team already uses.

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Slack

Live chat connected

How Slack Live Chat Works

From website visitor to Slack response in seconds

1. Visitor Starts Chat

A customer clicks your chat widget on your website and sends a message.

2. New Channel in Slack

A dedicated channel is created for the conversation with all visitor info.

3. Collaborate & Reply

@mention teammates, discuss internally, then reply to the customer instantly.

Why Teams Love Slack Live Chat

Built for how modern teams actually work

Dedicated Channels

Each customer conversation gets its own channel. Full history, organized, and easy to find later.

@Mention Anyone

Need help? @mention a specialist directly in the conversation. They'll see it instantly.

AI Auto-Responses

Let ChatGPT or Claude handle FAQs automatically. Escalate to humans when needed.

Omni-Channel

Website, WhatsApp, SMS, Messenger – all conversations arrive in Slack.

Real-Time Sync

Instant notifications. Instant responses. No delays between Slack and your website.

Mobile Ready

Respond from the Slack mobile app. Support customers from anywhere.

AI + Human Support

AI Handles the Routine.
Your Team Handles the Rest.

Our AI chatbots answer up to 75% of customer questions instantly. When a customer needs human help, the conversation escalates seamlessly to your Slack workspace.

Train on your content

Upload docs, FAQs, or website URLs. The AI learns your business.

Seamless human handoff

When AI can't help, conversations route directly to Slack.

Full context preserved

Agents see the entire AI conversation when they take over.

AI Assistant

Hi! I can help with pricing, features, or setup questions. What would you like to know?

Customer

I need to discuss a custom enterprise deal

Escalating to human agent

Sarah from Sales (via Slack)

Hi! I'm Sarah from our sales team. I'd be happy to discuss enterprise options. What's your team size?

Social Intents vs. Traditional Help Desks

Why teams choose Slack-native support

Feature	Social Intents + Slack	Traditional Help Desk
Response time	Instant (in Slack)	Tab switching required
Team collaboration	@mentions, native Slack	Ticket assignments
Learning curve	Zero (use Slack)	New software to learn
AI automation	ChatGPT, Claude, Gemini	Limited or extra cost
Per-agent pricing	Unlimited agents	$15-50 per agent/month
Mobile support	Slack mobile app	Separate mobile app

Why Use Slack for Customer Support?

Your team already lives in Slack. Now your customers can too.

Faster Response Times

No tab switching. No login. Just respond to chats like any Slack message.

Team Collaboration

@mention experts, share context, solve problems together in real-time.

Enterprise Security

Slack's enterprise-grade security. SOC 2 compliant. Your data stays protected.

No Per-Agent Fees

Unlimited agents on every plan. Scale your team without scaling costs.

Searchable History

Every conversation is searchable in Slack. Find past issues instantly.

Full Conversation Logs

Every chat is logged and exportable. Track issues and maintain complete records.

Omnichannel Support

WhatsApp & SMS Messages
Delivered to Slack

Your customers aren't just on your website. They're texting you. They're messaging on WhatsApp. With Social Intents, every message from any channel arrives in Slack.

WhatsApp Business Integration

Receive and respond to WhatsApp messages directly from Slack. Perfect for international customers.

SMS/Text Message Support

Let customers text your business number and reply from Slack. No phone tag.

Unified Inbox in Slack

Website chat, WhatsApp, and SMS, all in Slack. One place for every customer conversation.

WhatsApp Integration SMS Integration

All channels flow to

Slack

Website Chat

"Hi, I have a question about pricing"

"Can you help with my order?"

SMS Text

"Is my appointment confirmed?"

#customer-support

3 new messages from customers

Connect Your Favorite Tools

Social Intents integrates with 50+ platforms

Salesforce

HubSpot

Zapier

WordPress

Shopify

Wix

View all 50+ integrations

Frequently Asked Questions

When a visitor starts a chat on your website, a new dedicated channel is created in your Slack workspace. Your team can respond directly from Slack, and the visitor sees the replies in real-time on your website. No need to switch between apps.

No, Social Intents works with both free and paid Slack plans. However, with Slack's free plan, older messages may be hidden after 90 days. For full conversation history, a paid Slack plan is recommended.

Yes! You can set up AI chatbots powered by ChatGPT, Claude, or Gemini to handle initial customer questions. When the AI can't help or the customer requests a human, the conversation automatically escalates to your Slack workspace.

Unlimited! Unlike traditional help desk software that charges per agent, Social Intents includes unlimited agents on every plan. Anyone in your Slack workspace can respond to customer chats.

Absolutely. You can customize colors, position, welcome messages, pre-chat forms, and more to match your brand. The widget is fully responsive and works on desktop and mobile.

You can configure offline behavior: show an offline message, display a contact form, let the AI chatbot continue handling questions, or hide the widget entirely during off-hours. You control the experience.

Ready to transform your support?

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Join 50,000+ businesses using Social Intents to provide exceptional customer support directly from Slack.

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