How can SaaS companies use live chat for customer support?

SaaS companies can use live chat to provide instant support for technical questions, billing inquiries, and feature requests. Social Intents integrates with Microsoft Teams and Slack, so support teams can respond from the tools they already use. AI chatbots can handle common questions and provide documentation links 24/7.

Can AI chatbots answer technical support questions?

Yes, AI chatbots can be trained on your documentation, knowledge base, and FAQs to answer common technical questions, troubleshoot issues, and provide step-by-step instructions. Complex issues are automatically escalated to human support agents with full conversation context.

Does software live chat integrate with help desk systems?

Yes, Social Intents integrates with popular help desk systems like Zendesk, Freshdesk, and HubSpot. Chat conversations can automatically create tickets, and agents can access customer history during conversations for faster resolution.

Software & IT

Live Chat for Software & SaaS Companies

Name: Social Intents Software Live Chat
Rating: 4.8 (500 reviews)

Provide instant customer support, developer help, and product onboarding, all from Microsoft Teams, Slack, or Google Chat.

Add to Microsoft Teams Schedule a Demo

Trusted by SaaS companies, IT teams, and software vendors worldwide

Software team providing customer support

Tech Support

"How do I integrate with your API?"

-45%

Fewer Support Tickets

Faster Response Time

82%

User Preference for Chat

24/7

AI Chatbot Support

Built for Every Software Team

From customer success to developer support, Social Intents helps your entire team connect with users.

Customer Success

Onboard new users, answer product questions, and reduce churn with instant support.

Product onboarding
Feature walkthroughs
Account upgrades

Developer Support

Help developers with API questions, integration issues, and technical documentation.

API integration help
SDK questions
Technical docs

Technical Support

Resolve bugs, troubleshoot issues, and provide tier-1 support with AI assistance.

Bug troubleshooting
Configuration help
Account recovery

Microsoft Teams Integration

Your Team Already Uses Teams. Now Use It for Customer Chat.

Most software companies already have Microsoft 365. Social Intents lets your team chat with customers directly from Teams. No context switching, no new tools to learn.

Sign in with your company Microsoft account

No separate login. Use existing credentials.

Route chats to department Teams channels

Support, Sales, Success: each team gets their own channel.

Unlimited agents included

Add your entire support team. No per-seat fees.

AI Chatbots Answer Product Questions 24/7

Train an AI chatbot on your product docs, API guides, and knowledge base. Customers get instant answers, even outside business hours.

ChatGPT

GPT-4 powered responses trained on your institution's content.

Claude

Anthropic's Claude for detailed technical support conversations.

Gemini

Google's Gemini for multimodal understanding.

Features for Software Companies

Custom Branding

Match your product's colors and logo on the chat widget.

Department Routing

Send chats to Support, Sales, or Success based on topic.

Proactive Invites

Trigger chat invites on pricing pages or during onboarding.

Chat Transcripts

Email transcripts to customers and sync to your CRM.

Business Hours Mode

Show AI chatbot after hours, live chat during business hours.

Analytics Dashboard

Track chat volume, response times, and CSAT scores.

Frequently Asked Questions

No. When adding Live Chat to Microsoft Teams, you sign in with your existing Microsoft account. No separate login is required.

Yes! Create multiple chat widgets and map each to a different Teams channel. Support, Sales, Success: each team can have their own dedicated chat.

No per-agent fees. Add as many team members as you need: support reps, developers, customer success managers. Everyone can participate in chats.

Yes. You can train the AI on your website content, documentation, API guides, and knowledge base. It learns your product's specific information to provide accurate answers.

Ready to Transform Customer Support?

Join thousands of software companies using Social Intents to support their customers.

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