Live Chat for
Customer Support
Transform your customer support with AI-powered live chat. Respond from Teams, Slack, Zoom, or Webex. Let AI handle routine questions while your team focuses on what matters.
70%
Questions handled by AI
<30s
Avg response time
Why Live Chat Beats Traditional Support
Email takes hours. Phone queues frustrate customers. Live chat delivers instant, personalized support that customers love.
of customers prefer live chat over email or phone
Source: Forrester Research
higher conversion rates with live chat support
Source: Invesp
customer satisfaction with live chat
Source: Zendesk
| Phone | Live Chat | ||
|---|---|---|---|
| Response Time | 4-24 hours | 10-30 min wait | <30 seconds |
| Concurrent Conversations | Unlimited (async) | 1 at a time | 3-5 per agent |
| AI Automation | ✗ | ✗ | ✓ 70% automated |
| Customer Preference | 12% | 15% | 73% |
| Satisfaction Score | 61% | 44% | 92% |
AI Handles the Routine.
Your Team Handles the Rest.
Our AI chatbots, powered by ChatGPT, Claude, or Gemini, answer up to 70% of customer questions instantly. When things get complex, they seamlessly escalate to your human team with full context.
Train AI on Your Content
Upload FAQs, documents, website pages. AI learns your business in minutes.
Smart Escalation
AI knows when to hand off. Agents see full conversation history instantly.
24/7 Coverage
AI never sleeps. Support customers around the clock, even when you're offline.
Support Chat
AI + Human Support
I can help with that! Click your profile icon → Settings → Security → Reset Password. You'll receive an email within 2 minutes. 🔐
Answered by AI • 2 seconds
I'll connect you with a billing specialist right away! They'll have full context of our conversation.
Hi! I'm Sarah from billing. I see you have questions. How can I help?
Sarah K. • Live Agent
Support Customers from Where You Work
No new software to learn. Respond to website visitors directly from Teams, Slack, Zoom, Webex, or Google Chat.
Microsoft Teams
Most Popular
Turn Teams into your help desk. Chat with customers without leaving your workspace.
Slack
For Startups & Tech
Bring customer conversations into Slack channels. Collaborate on support in real-time.
Zoom Team Chat
Chat + Video
Chat to video in one click. Escalate complex issues to face-to-face calls instantly.
Cisco Webex
Enterprise Ready
Enterprise-grade support from Webex. Built for security-conscious organizations.
Google Chat
Google Workspace
Perfect for Google Workspace users. Support customers from Gmail & Google Chat.
Web Dashboard
Standalone Option
Don't use chat apps? No problem. Use our web-based dashboard to manage all conversations.
Everything You Need for World-Class Support
Powerful features that help you deliver exceptional customer experiences
Unlimited Agents
Add your entire team without per-agent fees. Scale support as you grow.
GDPR Compliant
Built-in privacy controls, data encryption, and compliance features.
Canned Responses
Save time with pre-written replies for common questions.
Proactive Invites
Automatically engage visitors based on behavior, page, or time on site.
Analytics & Reports
Track response times, satisfaction, volume trends, and agent performance.
Zapier Integration
Connect to 5,000+ apps. Send leads to CRM, create tickets, and more.
Mobile Ready
Respond from anywhere using Teams, Slack, or Zoom mobile apps.
Custom Branding
Match your brand with custom colors, logos, and widget styling.
Offline Messages
Capture leads 24/7 with offline forms when your team is away.
Live Chat for Every Industry
From startups to enterprises, teams across industries use Social Intents to deliver exceptional support
SaaS & Technology
Onboard users, troubleshoot issues, and reduce churn with instant support.
E-commerce
Answer product questions, assist with orders, and boost conversion rates.
Healthcare
Schedule appointments, answer patient questions, improve care access.
Education
Support students, assist with enrollment, and answer admission queries.
Financial Services
Secure customer interactions for banking, insurance, and fintech.
Real Estate
Qualify leads, schedule showings, and answer property questions instantly.
Trusted by 50,000+ Businesses
From startups to Fortune 500 companies, see why teams choose Social Intents
"We reduced our response time from hours to seconds. Our customers love the instant support, and our team loves working from Slack."
Jennifer Davis
Head of Support, TechStartup
"The AI chatbot handles 65% of our inquiries automatically. My team can finally focus on complex issues instead of answering the same questions."
Michael Rodriguez
VP Operations, E-commerce Co
"Integration with Microsoft Teams was seamless. Our entire university support team was up and running in one afternoon."
Sarah Kim
IT Director, State University
75K+
Businesses
10M+
Chats/Month
4.8/5
Rating
99.9%
Uptime
Frequently Asked Questions
Everything you need to know about live chat for customer support
Live chat for customer support allows website visitors to instantly connect with your support team through a chat widget embedded on your website. Unlike email or phone, live chat provides real-time assistance, reducing wait times from hours to seconds and dramatically improving customer satisfaction. With Social Intents, your team can respond directly from tools like Microsoft Teams, Slack, or Zoom.
AI chatbots powered by ChatGPT, Claude, or Gemini can handle up to 70% of routine customer questions instantly, 24/7. They're trained on your knowledge base, FAQs, website content, and documents. When questions become too complex or customers request human assistance, the AI seamlessly escalates to your team with full conversation context, so customers never have to repeat themselves.
Absolutely! Social Intents integrates directly with Microsoft Teams, Slack, Zoom Team Chat, Cisco Webex, and Google Chat. Your team can respond to website visitors without leaving the collaboration tools they already use daily. No new software to learn. Just add our app and start chatting.
Plans start at just $39/month with unlimited agents. Unlike traditional help desk software that charges per agent (often $50-150 per agent/month), Social Intents lets you add your entire support team without additional costs. We offer a 14-day free trial with no credit card required so you can test everything risk-free.
Most teams are fully operational in under 5 minutes. Simply connect your preferred platform (Teams, Slack, Zoom, etc.) from our marketplace or dashboard, copy a simple code snippet to your website, and you're ready to chat. No technical expertise required. We also offer WordPress, Shopify, Wix, and other plugins for even easier installation.
For most use cases, yes. Live chat delivers instant responses (under 30 seconds) compared to email's 4-24 hour typical response time. Research shows 73% of customers prefer live chat, and satisfaction scores are 92% for chat vs 61% for email. However, live chat complements email. Use chat for urgent questions and real-time sales, email for detailed follow-ups and documentation.
Ready to Transform Your Customer Support?
Join 50,000+ businesses using Social Intents to deliver exceptional customer experiences. Start your free trial today.