#1 Live Chat for Microsoft Teams
Turn Microsoft Teams into Your Customer Support Platform
Chat with website visitors directly from Microsoft Teams. No new software to learn. AI handles routine questions while your team focuses on complex issues.
✓ No credit card required · ✓ 14-day free trial · ✓ 5-minute setup
How Microsoft Teams Live Chat Works
From website visitor to Teams response in seconds
1. Visitor Starts Chat
A visitor clicks your chat widget on your website and types a message.
2. Notification in Teams
Your team gets an instant notification in a designated Teams channel.
3. Reply from Teams
Your team responds directly from Teams. The visitor sees the reply instantly on your website.
Everything You Need for Teams Live Chat
Instant Notifications
Get real-time alerts in Teams when visitors start a chat. Never miss a customer.
Team Collaboration
Multiple team members can view and respond to chats. @mention colleagues for help.
AI-Powered Responses
ChatGPT, Claude, or Gemini can answer common questions automatically.
Mobile Ready
Respond to customers from the Teams mobile app anywhere, anytime.
Custom Branding
Match your chat widget to your brand with custom colors, logos, and messages.
Analytics & Reports
Track response times, chat volume, and customer satisfaction metrics.
AI Handles the Routine.
Teams Handles the Complex.
Our AI chatbots, powered by ChatGPT, Claude, or Gemini, answer up to 75% of customer questions automatically. When humans are needed, the conversation seamlessly escalates to your Microsoft Teams channel.
Train AI on Your Content
Upload your website, docs, PDFs, or knowledge base. AI learns your business instantly.
Smart Escalation to Teams
AI detects when human help is needed and instantly notifies your Teams channel with full context.
Seamless Handoff
Your team sees the entire AI conversation history. No repetition for customers.
I can help with that! Your order #12345 shipped yesterday. Would you like the tracking number?
AI AssistantActually I need to change the shipping address
New chat escalation in #support
Customer needs shipping address change for order #12345. AI transcript attached.
Hi! I'm John from support. I've updated your shipping address. Your package will now arrive at the new location.
John D. via TeamsSocial Intents vs. Microsoft's Built-in Chat
Microsoft Teams offers basic chat features, but Social Intents provides a complete customer support solution designed for businesses.
| Feature |
|
Microsoft's Chat
|
|---|---|---|
| AI Chatbot Integration (ChatGPT, Claude, Gemini) | ||
| Unlimited Team Members | Per-seat pricing | |
| Custom Chat Widget Branding | Limited | |
| Proactive Chat Invitations | ||
| Smart Targeting Rules | ||
| CRM Integrations (Salesforce, HubSpot, etc.) | Limited | |
| Multi-Channel Support (Slack, Google Chat, etc.) | Teams only | |
| AI-to-Human Escalation | ||
| Chat Transcripts & Analytics | Basic | |
| Offline Message Capture |
Why Use Microsoft Teams for Customer Support?
Your team is already in Teams. Why force them to switch apps to help customers?
Faster Response Times
No app switching means faster replies. Your team sees chat requests instantly in the app they already have open.
Better Team Collaboration
@mention experts, share files, and get help from colleagues, all within the same conversation thread.
Zero Training Required
Your team already knows Teams. No new software to learn means immediate productivity.
No Per-Agent Pricing
Add your entire team. Unlimited agents on every plan means support scales without extra costs.
Mobile Support
Help customers from anywhere using the Teams mobile app. Perfect for remote and hybrid teams.
Full Conversation History
Every chat is logged and searchable. Find past conversations, track issues, and maintain complete records.
WhatsApp & SMS Messages
Delivered to Teams
Your customers aren't just on your website. They're texting you. They're messaging on WhatsApp. With Social Intents, every message from any channel arrives in Microsoft Teams.
WhatsApp Business Integration
Receive and respond to WhatsApp messages directly from Teams. Perfect for international customers and mobile-first audiences.
SMS/Text Message Support
Let customers text your business number and reply from Teams. No phone tag, no missed messages.
Unified Inbox in Teams
Website chat, WhatsApp, and SMS, all in one Teams channel. One place to manage every customer conversation.
Microsoft Teams
Connects with Your Entire Stack
Teams live chat integrates with the tools you already use
Salesforce
HubSpot
Zapier
WordPress
Shopify
Wix
Frequently Asked Questions
Everything you need to know about Microsoft Teams live chat
When a visitor starts a chat on your website, your team receives an instant notification in a designated Microsoft Teams channel. Team members can respond directly from Teams, and the visitor sees the reply in the chat widget on your website. It's bidirectional, real-time communication without leaving the apps you already use.
Yes! You can connect ChatGPT, Claude, Gemini, or Dialogflow to handle routine questions automatically. When the AI can't answer or the customer requests human help, the conversation seamlessly escalates to your Teams channel with the full conversation history.
Social Intents provides features Microsoft doesn't offer: AI chatbot integration, unlimited agents without per-seat pricing, proactive chat invitations, advanced targeting rules, CRM integrations (Salesforce, HubSpot), and multi-platform support (Slack, Google Chat). We're built specifically for customer support, not just internal collaboration.
Most teams are up and running in under 5 minutes. Install our Teams app, configure your chat widget, and add the code snippet to your website. No technical expertise required.
No! Unlike most chat software, we don't charge per agent. Add unlimited team members on every plan. Your support costs stay predictable as your team grows.
Absolutely! Chat notifications arrive on the Teams mobile app just like desktop. Respond to customers from anywhere. Perfect for remote teams or on-the-go support.
Ready to transform your support?
Start Chatting from Microsoft Teams Today
Join 50,000+ businesses using Social Intents to provide exceptional customer support directly from Microsoft Teams.