Cisco Webex Integration
Live Chat for
Cisco Webex
Your team already lives in Webex. Now your customers can reach you there too. Add live chat to your website and respond directly from Webex Spaces, on desktop or mobile.
✓ No credit card required · ✓ 5-minute setup · ✓ Unlimited agents
Why Teams Choose Webex for Live Chat
Your collaboration platform becomes your customer support hub
Unified Workspace
Internal collaboration and customer support in the same app. No more switching between tools.
Support from Anywhere
Respond to customers from the Webex mobile app. Never miss a chat, even on the go.
Webex Live Chat Features
Everything you need to deliver great customer experiences from Webex
Reply from Webex Spaces
Customer chats appear in dedicated Webex Spaces. Reply just like you would to any team message.
AI Chatbot Integration
ChatGPT, Claude, or Gemini handles FAQs 24/7. Train AI on your docs and it escalates when needed.
Video Call Escalation
When text chat isn't enough, invite customers to a Webex video call with one click.
Team Collaboration
@mention experts, discuss internally, then respond to customers, all in the same Space.
Mobile Support
Respond from Webex mobile app on iOS and Android. Support customers from anywhere.
Chat Analytics
Track response times, customer satisfaction, and agent performance with detailed reports.
Get Started in Minutes
From signup to first chat in under 5 minutes
Sign Up Free
Create your account in 30 seconds. No credit card required.
Connect Webex
Authorize Social Intents to post to your Webex Spaces.
Add Chat Widget
Copy one line of code to your website or use our plugins.
Start Chatting
Customer messages appear in Webex instantly.
AI Handles FAQs, Humans Handle the Rest
Our AI chatbots answer common questions 24/7. When conversations need a human touch, they escalate directly to your Webex Space.
ChatGPT, Claude, or Gemini
Train AI on your website content, documents, and FAQs for instant, accurate responses.
Smart Escalation
AI knows when to escalate. Complex questions and sales inquiries go straight to your team.
Reply from Webex
When AI escalates, your team continues the conversation right in Webex. Full context included.
Hi! I see you're asking about our enterprise pricing. Let me connect you with our sales team who can create a custom quote.
Hi! I'm Sarah from sales. I'd be happy to put together a custom quote. Can we schedule a quick call to discuss your needs?
Social Intents vs. Traditional Help Desks
Why teams choose Webex live chat over standalone help desk tools
| Feature | Social Intents | Traditional Help Desks |
|---|---|---|
| Reply from Webex Spaces | ||
| Escalate to video call | ||
| AI Chatbots (ChatGPT, Claude, Gemini) | Limited or extra cost | |
| No new software to learn | ||
| Unlimited agents | Per-agent pricing | |
| Mobile app support | Separate app | |
| Setup time | 5 minutes | Days to weeks |
Why Webex
Why Use Webex for Customer Support?
Your team already uses Webex. Meet customers where your team already works.
Faster Response Times
Your team sees chats instantly in Webex. No need to switch apps or check a separate dashboard.
Video When Needed
Escalate to Webex video calls for complex issues. Show don't tell. Solve problems faster.
Mobile Ready
Respond from the Webex mobile app. Support customers from anywhere, anytime.
No Extra Cost
No per-agent pricing. Add your whole team without worrying about escalating costs.
Zero Learning Curve
Your team already knows Webex. No training needed. Start supporting customers today.
Team Collaboration
Loop in experts, discuss internally, then reply to customers, all in the same Space.
Frequently Asked Questions
Everything you need to know about Webex live chat
Social Intents connects your website chat widget directly to Cisco Webex. When a visitor starts a chat on your website, the conversation appears in a dedicated Webex Space where your team can respond in real-time. You can also respond from the Webex mobile app.
Yes! Since you're already in Webex, you can invite chat visitors to a Webex video meeting with one click. Screen share, demonstrate solutions, and provide high-touch support when text chat isn't enough.
Social Intents works with any Webex plan that includes Webex Messaging (Spaces). This includes Webex Free, Webex Starter, and all enterprise plans. For video escalation, you'll need a plan that includes Webex Meetings.
Plans start at $39/month with unlimited agents. Unlike traditional help desks that charge per agent, Social Intents lets you add your entire team without additional costs. We offer a 14-day free trial with no credit card required.
Absolutely! Social Intents includes AI chatbots powered by ChatGPT, Claude, or Gemini. Train the AI on your website content, FAQs, and documents. The AI handles routine questions 24/7 and automatically escalates complex issues to your team in Webex.
Most teams are up and running in under 5 minutes. Connect your Webex account, add a chat widget to your website, and start receiving chats in Webex Spaces. No technical expertise required.
Ready for Webex Live Chat?
Join teams using Cisco Webex for customer support with Social Intents. Escalate from chat to video in one click.
No credit card required • Unlimited agents • Cancel anytime