Zoom Marketplace Partner
Turn Zoom Team Chat Into Your Support Hub
Already using Zoom for meetings? Now use Zoom Team Chat for customer support too. Chat with website visitors without leaving Zoom. Your AI assistant handles the easy questions.
- Respond from Zoom Team Chat or mobile app
- AI chatbot answers FAQs automatically
- Escalate from chat to video call instantly
Why Zoom Teams Love Social Intents
You're already in Zoom all day. Now support customers there too.
Perfect for Remote & Hybrid Teams
Your team is already in Zoom for meetings. Now they can handle customer chat from the same app. No context switching, no extra tools to learn.
Seamless Escalation to Video
Complex issue? Invite the customer to a Zoom video call with one click. Show don't tell. Screen share, co-browse, solve problems faster.
Zoom Live Chat Features
Everything you need for world-class customer support
Chat to Video
Escalate any chat to a Zoom video meeting with a single click for complex issues.
Team Channels
Route chats to different Zoom channels (sales, support, billing) based on visitor needs.
AI Auto-Response
ChatGPT, Claude, or Gemini handles common questions. Humans handle the rest.
Mobile Support
Respond to customers from the Zoom mobile app on iOS and Android.
Real-Time Analytics
Track response times, satisfaction scores, and team performance metrics.
Custom Widget
Match your chat widget to your brand. Colors, logo, position: fully customizable.
Get Started in Minutes
From signup to first chat in under 5 minutes
Sign Up Free
Create your account in 30 seconds. No credit card required.
Connect Zoom
Authorize Social Intents in the Zoom Marketplace. One click.
Add Chat Widget
Copy one line of code to your website or use our plugins.
Start Chatting
Customer messages appear in Zoom Team Chat instantly.
AI Handles FAQs, Humans Handle the Rest
Our AI chatbots answer common questions 24/7. When conversations need a human touch, they escalate directly to your Zoom Team Chat.
ChatGPT, Claude, or Gemini
Train AI on your website content, documents, and FAQs for instant, accurate responses.
Smart Escalation
AI knows when to escalate. Complex questions and sales inquiries go straight to your team.
Reply from Zoom
When AI escalates, your team continues the conversation right in Zoom Team Chat. Full context included.
Hi! I'm here to help. I see you're asking about a complex integration. Let me connect you with our technical team.
Hi! I'm James from technical support. I can help you with that integration. Want to hop on a quick Zoom call to walk through it?
Escalate from Chat to Video in One Click
Only with Zoom: when text chat isn't enough, invite customers to a video call instantly. Screen share, co-browse, and solve complex problems face-to-face.
- One-click Zoom meeting invite
- Screen sharing for demos and troubleshooting
- Recording for training and quality assurance
- Chat history transfers to video call
Social Intents vs. Traditional Help Desks
Why teams choose Zoom live chat over standalone help desk tools
| Feature | Social Intents | Traditional Help Desks |
|---|---|---|
| Reply from Zoom Team Chat | ||
| Escalate to video call | ||
| AI Chatbots (ChatGPT, Claude, Gemini) | Limited or extra cost | |
| No new software to learn | ||
| Unlimited agents | Per-agent pricing | |
| Mobile app support | Separate app | |
| Setup time | 5 minutes | Days to weeks |
Why Zoom
Why Use Zoom for Customer Support?
Your team already lives in Zoom. Meet customers where your team already works.
Faster Response Times
Your team sees chats instantly in Zoom. No need to switch apps or check a separate dashboard.
Video When Needed
Escalate to Zoom video calls for complex issues. Show don't tell. Solve problems faster.
Mobile Ready
Respond from the Zoom mobile app. Support customers from anywhere, anytime.
No Extra Cost
No per-agent pricing. Add your whole team without worrying about escalating costs.
Zero Learning Curve
Your team already knows Zoom. No training needed. Start supporting customers today.
Enterprise Security
SOC 2 compliant with Zoom's enterprise-grade security. Your data is protected.
All Your Customer Channels in Zoom
Don't just handle website chats. Route WhatsApp messages, SMS texts, and more directly to your Zoom Team Chat.
Frequently Asked Questions
Everything you need to know about Zoom live chat
Social Intents connects your website chat widget directly to Zoom Team Chat. When a visitor starts a chat on your website, the conversation appears in your Zoom Team Chat channel where your team can respond in real-time. You can also respond from the Zoom mobile app.
Yes! This is a unique advantage of using Zoom for live chat. You can invite any chat visitor to a Zoom video meeting with one click. Screen share, co-browse, and solve complex issues face-to-face, all without leaving the Zoom ecosystem.
Social Intents works with Zoom Team Chat, which is included in all Zoom plans. For video escalation features, you'll need a Zoom Meetings license, but basic chat functionality works with any Zoom account.
Plans start at $39/month with unlimited agents. Unlike traditional help desks that charge per agent, Social Intents lets you add your entire team without additional costs. We offer a 14-day free trial with no credit card required.
Absolutely! Social Intents includes AI chatbots powered by ChatGPT, Claude, or Gemini. Train the AI on your website content, FAQs, and documents. The AI handles routine questions 24/7 and automatically escalates complex issues to your team in Zoom.
Most teams are up and running in under 5 minutes. Connect your Zoom account from the Marketplace, add a chat widget to your website, and start receiving chats in Zoom Team Chat. No technical expertise required.
Ready for Zoom Live Chat?
Join thousands of teams using Zoom for customer support with Social Intents. Chat to video escalation is just one click away.
No credit card required • Unlimited agents • Cancel anytime