Zoom Marketplace Partner
Zoom Live Chat and AI Agents for your website
Add live chat to your website and answer every conversation from Zoom Team Chat. Embed the chat widget with one line of code, let your AI agent handle the routine questions, and escalate to a Zoom video call when a customer needs face time.
- Respond from Zoom Team Chat or mobile app
- AI chatbot answers FAQs automatically
- Escalate from chat to video call instantly
How Zoom Live Chat Works
From website visitor to Zoom response in seconds
1. Visitor Starts Chat
A customer clicks the chat widget embedded on your website and sends a message. No Zoom account needed on their end.
2. Chat Appears in Zoom
The conversation lands in the Zoom Team Chat channel you choose, with the visitor's page, referrer, and chat history attached.
3. Reply or Go to Video
Answer straight from Zoom on desktop or mobile, or invite the visitor to a Zoom meeting in one click when chat is not enough.
Why Zoom Users Love Social Intents
You're already in Zoom all day. Now support customers there too.
Perfect for Remote & Hybrid Teams
Your team is already in Zoom for meetings. Now they can handle customer chat from the same app. No context switching, no extra tools to learn.
Seamless Escalation to Video
Complex issue? Invite the customer to a Zoom video call with one click. Show don't tell. Screen share, co-browse, solve problems faster.
Zoom Live Chat Features
Everything you need for world-class customer support
Chat to Video
Escalate any chat to a Zoom video meeting with a single click for complex issues.
Team Channels
Route chats to different Zoom channels (sales, support, billing) based on visitor needs.
AI Auto-Response
ChatGPT, Claude, or Gemini handles common questions. Humans handle the rest.
Mobile Support
Respond to customers from the Zoom mobile app on iOS and Android.
Real-Time Analytics
Track response times, satisfaction scores, and team performance metrics.
Custom Widget
Match your chat widget to your brand. Colors, logo, position: fully customizable.
The complete AI customer support platform, all answered from the Zoom Team Chat channels you already use.
One inbox for website chat, email, WhatsApp, SMS, and Messenger. AI answers first, your team steps in from Zoom Team Chat.
Help desk built in, not bolted on. Turn any Zoom conversation into a ticket with status, assignment, and email or SMS follow-up.
AI Actions let your agent do real work: create leads, book demos, and update your CRM, step by step. Learn more about AI Actions
Analytics on resolution rates, response times, sentiment ratings, and where AI hands off to your team in Zoom.
How to Add Zoom Live Chat to Your Website
Embed the chat widget and connect Zoom Team Chat in under 5 minutes
Sign Up Free
Create your account in 30 seconds. No credit card required.
Connect Zoom
Authorize Social Intents in the Zoom App Marketplace and pick your Zoom Team Chat channel.
Embed the Chat Widget
Paste one line of JavaScript into your website, or install our WordPress, Shopify, or Wix plugin.
Start Chatting
Customer messages appear in Zoom Team Chat instantly.
AI Handles FAQs, Humans Handle the Rest
Our AI chatbots answer common questions 24/7. When conversations need a human touch, they escalate directly to your Zoom Team Chat.
ChatGPT, Claude, or Gemini
Train AI on your website content, documents, and FAQs for instant, accurate responses.
Smart Escalation
AI knows when to escalate. Complex questions and sales inquiries go straight to your team.
Reply from Zoom
When AI escalates, your team continues the conversation right in Zoom Team Chat. Full context included.
Hi! I'm here to help. I see you're asking about a complex integration. Let me connect you with our technical team.
Hi! I'm David from technical support. I can help you with that integration. Want to hop on a quick Zoom call to walk through it?
Escalate from Chat to Video in One Click
Only with Zoom: when text chat isn't enough, invite customers to a video call instantly. Screen share, co-browse, and solve complex problems face-to-face.
- One-click Zoom meeting invite
- Screen sharing for demos and troubleshooting
- Recording for training and quality assurance
- Chat history transfers to video call
Your customers chat on your website. Your team replies from Zoom. Website live chat, WhatsApp, and SMS conversations, answered from Zoom Team Chat on desktop or mobile.
Zoom Live Chat vs. Standalone Live Chat Software
Why Zoom teams choose live chat in Zoom Team Chat over separate live chat tools
| Feature | Social Intents | Standalone Live Chat Tools |
|---|---|---|
| Reply from Zoom Team Chat | ||
| Escalate to video call | ||
| AI Chatbots (ChatGPT, Claude, Gemini) | Limited or extra cost | |
| No new software to learn | ||
| Unlimited agents | Per-agent pricing | |
| Mobile app support | Separate app | |
| Setup time | 5 minutes | Days to weeks |
Why Zoom
Why Use Zoom for Customer Support?
Your team already lives in Zoom. Meet customers where your team already works.
Faster Response Times
Your team sees chats instantly in Zoom. No need to switch apps or check a separate dashboard.
Video When Needed
Escalate to Zoom video calls for complex issues. Show don't tell. Solve problems faster.
Mobile Ready
Respond from the Zoom mobile app. Support customers from anywhere, anytime.
No Extra Cost
No per-agent pricing. Add your whole team without worrying about escalating costs.
Zero Learning Curve
Your team already knows Zoom. No training needed. Start supporting customers today.
Enterprise Security
GDPR compliant with Zoom's enterprise-grade security. Your data is protected.
All Your Customer Channels in Zoom
Don't just handle website chats. Route WhatsApp messages, SMS texts, and more directly to your Zoom Team Chat.
Connect Zoom Live Chat with Your Favorite Tools
Embed the widget on any platform. Social Intents integrates with 50+ apps.
Not a Zoom shop? Social Intents works the same way with Slack, Microsoft Teams, Google Chat, and Webex.
When chat isn't enough, go face-to-face. Escalate any live chat to a Zoom video call in one click. Screen share, walk customers through fixes, and close deals live.
Frequently Asked Questions
Everything you need to know about Zoom live chat
Social Intents connects your website chat widget directly to Zoom Team Chat. When a visitor starts a chat on your website, the conversation appears in your Zoom Team Chat channel where your team can respond in real-time. You can also respond from the Zoom mobile app.
There are four steps and it takes about five minutes. First, create a free Social Intents account. Second, authorize the Social Intents app in the Zoom App Marketplace and choose the Zoom Team Chat channel that should receive chats. Third, copy the one line JavaScript snippet from your dashboard and paste it into your website before the closing body tag, or install our WordPress, Shopify, or Wix plugin if you would rather not touch code. Fourth, start answering. Every new website chat is routed into Zoom Team Chat on desktop and mobile. See the full setup steps.
Zoom Team Chat is an internal messaging tool and cannot be embedded directly on a public website. Social Intents bridges that gap. You embed the Social Intents chat widget on your site with one line of code, and every visitor conversation is routed into Zoom Team Chat so your team answers from Zoom. Visitors never need a Zoom account, and your team never needs to leave Zoom.
Yes. Social Intents has plugins for WordPress, Shopify, Wix, Squarespace, BigCommerce, and Magento, and the chat widget also works on any custom site with a single JavaScript snippet. The Zoom Team Chat connection works the same way regardless of which platform your website runs on. Browse all integrations.
Yes. Social Intents is a Zoom Marketplace partner. Search for "Social Intents" in the Zoom App Marketplace, authorize the app for your Zoom account, and website chats begin appearing in the Zoom Team Chat channel you select.
Yes! This is a unique advantage of using Zoom for live chat. You can invite any chat visitor to a Zoom video meeting with one click. Screen share, co-browse, and solve complex issues face-to-face, all without leaving the Zoom ecosystem.
Social Intents works with Zoom Team Chat, which is included in all Zoom plans. For video escalation features, you'll need a Zoom Meetings license, but basic chat functionality works with any Zoom account.
Plans start at $39/month with unlimited agents. Unlike traditional help desks that charge per agent, Social Intents lets you add your entire team without additional costs. We offer a 14-day free trial with no credit card required.
Absolutely! Social Intents includes AI chatbots powered by ChatGPT, Claude, or Gemini. Train the AI on your website content, FAQs, and documents. The AI handles routine questions 24/7 and automatically escalates complex issues to your team in Zoom.
Most teams are up and running in under 5 minutes. Connect your Zoom account from the Marketplace, add a chat widget to your website, and start receiving chats in Zoom Team Chat. No technical expertise required.
You have a few options. The AI chatbot can keep answering questions around the clock even when your team isn't logged in. Or you can show an offline contact form that collects the visitor's name, email, and message. Your team gets an email notification and picks up the conversation when they're back.
Ready for Zoom Live Chat?
Join hundreds of teams using Zoom for customer support with Social Intents. Chat to video escalation is just one click away.
No credit card required • Unlimited agents • Cancel anytime