SMS Support from Teams, Slack & Google Chat
Let customers text your business number. Your team responds from Microsoft Teams, Slack, or Google Chat. AI handles routine questions 24/7.
Hi, I need help with my subscription
Hello! I'd be happy to help. What seems to be the issue?
I want to upgrade to Pro
Great choice! I'll send you a secure upgrade link. 🎉
Perfect, thank you!
You're welcome! Here's your link: acme.io/upgrade
Done! Upgraded ✅
Awesome! You now have Pro access. Need anything else?
Replied fromSlack
Why SMS for Customer Support?
Text messaging is the channel customers prefer: fast, personal, and always in their pocket
Instant Delivery
98% of text messages are read within 3 minutes. No app downloads, no email spam folders. Just instant connection.
Universal Reach
Every phone can receive SMS. Reach customers who don't use WhatsApp or prefer simple text messaging.
Trusted Channel
Customers trust business text messages. No spam filters, no algorithm changes. Direct communication.
Respond From Your Favorite Tools
SMS messages flow into Teams, Slack, or Google Chat
Microsoft Teams
SMS chats appear as Teams messages. Reply without switching apps.
Slack
Get SMS notifications in Slack. Use threads for organized conversations.
Google Chat
Seamless integration with Google Workspace. Manage SMS from Google Chat.
One Number. Your Whole Team.
Give customers a single SMS number while your entire support and sales team collaborates behind the scenes. No more missed messages or duplicate responses.
Intelligent Routing
Messages route to available agents. Set rules based on keywords, time, or load.
Team Visibility
See who's handling each conversation. Transfer with full context.
No App Required
Your team uses Teams, Slack, or Google Chat. No new software to learn.
SMS Shared Inbox
3 agents online
Handled by John D. via Teams
Answered automatically from your knowledge base
Train Your Own SMS Chatbot
Upload your docs, FAQs, and product info. Our AI learns your business and answers customer texts 24/7, with accurate, on-brand responses.
Train on PDFs
Upload documents
Crawl Your Site
Auto-learn content
AI Actions
CRM & API integrations
Smart Handoff
Escalate to humans
Multiple Numbers. One Dashboard.
Run multiple SMS numbers for different departments, locations, or brands, all managed from your existing collaboration tools.
Department Numbers
Sales, support, billing: each gets a dedicated number routed to the right team.
Location-Based
Local numbers for regional offices. Customers text their nearest location.
Brand Separation
Agencies manage multiple client numbers. Each brand stays organized.
Sales Team
+1 (555) 100-SALE
Support Team
+1 (555) 100-HELP
Billing Team
+1 (555) 100-BILL
Smart Routing to the Right Team
Automatically route SMS messages to the right department based on keywords, topics, or customer history
Keyword Routing
"Refund" goes to billing. "Demo" goes to sales. Automatic and instant.
Time-Based
Route to on-call team after hours. Different teams for weekends.
Round Robin
Distribute messages evenly. Balance workloads across your team.
VIP Customers
Known numbers route to dedicated reps. Personal touch at scale.
Let AI Handle the First Response
Your AI assistant instantly responds to incoming texts, gathers information, and only escalates to humans when needed. Average resolution: under 60 seconds.
Instant Acknowledgment
AI responds within seconds. No customer left waiting.
Smart Information Gathering
AI asks clarifying questions and collects order numbers, details, or preferences.
Resolve or Escalate
Simple questions get answered. Complex issues hand off to humans with full context.
✨ Resolved in 45 seconds by AI
Everything You Need for SMS Success
Powerful features designed for business texting
Quick Replies
Pre-built templates for common questions. One click responses.
Analytics
Response times, volume trends, and agent performance metrics.
Office Hours
Auto-replies outside business hours. Set expectations automatically.
CRM Sync
Salesforce, HubSpot, Dynamics 365 integration. Auto-log conversations.
Team Routing
Route by department, skill, or availability. Balance workloads.
Internal Notes
Add context for your team. Private notes per conversation.
Compliance
Opt-in/opt-out management. TCPA compliant messaging.
MMS Support
Send and receive images, documents, and rich media.
Frequently Asked Questions
How do I get a phone number for SMS?
Social Intents integrates with Twilio for SMS. Connect your existing Twilio account and phone number, or sign up for Twilio and purchase a number. See our setup guide →
How does the shared inbox work?
When customers text your number, the message appears in your team's collaboration tool (Teams, Slack, or Google Chat). Any team member can respond, and replies are sent back via SMS.
Can the AI chatbot handle SMS?
Yes! Train your chatbot on your business content and it will automatically respond to incoming texts. Complex questions get handed off to your human team.
What about compliance and opt-outs?
We handle STOP/HELP keywords automatically and maintain opt-out lists. Our system is designed to be TCPA compliant for business messaging.
Is there a setup fee?
No setup fees for Social Intents. Start with a 14-day free trial. SMS messaging costs are billed directly through your Twilio account at their standard rates.
Start Texting Your Customers Today
Join thousands of businesses using SMS to deliver faster support and close more deals.