How does Facebook Messenger live chat work?

Social Intents connects your Facebook Messenger to Microsoft Teams, Slack, or Google Chat. When customers message your Facebook page, the conversation appears in your team workspace where anyone can respond in real-time.

Can I use AI chatbots with Messenger?

Yes! Social Intents includes AI chatbots powered by ChatGPT, Claude, or Gemini. Train the AI on your content and it handles Messenger questions 24/7, automatically escalating complex issues to your human team.

How much does Messenger integration cost?

Plans start at $39/month with unlimited agents. You can add your entire team without per-agent fees. We offer a 14-day free trial with no credit card required.

Facebook Messenger Integration

Facebook Messenger Live Chat from Teams, Slack & Google Chat

Social Intents connects Facebook Messenger to Microsoft Teams, Slack, and Google Chat. Respond to Messenger conversations from your team's workspace. AI chatbots handle routine questions automatically, 24/7.

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Facebook Messenger

Connected to Microsoft Teams

Hi! I saw your product on Facebook. Do you ship internationally?

Yes! We ship to 50+ countries. Where are you located?

I'm in Germany. What's the delivery time?

Sarah replied from Microsoft Teams

Respond to Messenger from the tools your team already uses

Why Add Messenger to Your Support Stack?

Over 1 billion people use Facebook Messenger monthly. Meet your customers where they already spend their time.

1 Billion+ Users

Facebook Messenger has over 1 billion monthly active users. Your customers are already there.

80% Open Rate

Messenger messages have an 80% open rate compared to 20% for email. Get responses faster.

Instant Responses

Customers expect quick replies on Messenger. AI chatbots ensure 24/7 instant responses.

How Messenger Live Chat Works

Connect your Facebook page to Social Intents in minutes. Respond from Teams, Slack, or Google Chat.

Connect Facebook Page

Link your Facebook business page to Social Intents with one click.

Choose Your Channel

Select Teams, Slack, or Google Chat as your response channel.

Add AI Chatbot

Train your AI assistant to handle FAQs automatically.

Start Chatting

Receive Messenger notifications and respond in real-time.

Messenger Live Chat Features

Everything you need to provide exceptional support on Facebook Messenger.

Real-Time Notifications

Get instant alerts in Teams, Slack, or Google Chat when customers message you on Messenger.

Secure & Compliant

Enterprise-grade security with SOC 2 compliance. All messages encrypted in transit and at rest.

Team Collaboration

Multiple agents can handle Messenger conversations. Assign chats to the right team member.

Analytics & Reporting

Track response times, conversation volume, and customer satisfaction scores.

Rich Media Support

Send and receive images, files, and product cards directly through Messenger.

Conversation History

Full chat history stored and searchable. Never lose context with returning customers.

AI-Powered

AI Chatbot for Facebook Messenger

Let AI handle routine Messenger questions while your team focuses on complex issues. ChatGPT, Claude, or Gemini-powered bots respond instantly, 24/7.

Trained on Your Content

Upload your FAQs, website, or documents. AI learns your business.

Smart Human Handoff

AI knows when to transfer complex questions to your team.

Handle 75% of Questions

Reduce support volume while maintaining quality customer experiences.

Learn about AI Chatbots

AI Assistant Active Online

What are your store hours?

Our store is open Monday-Friday 9am-6pm EST, and Saturday 10am-4pm. We're closed on Sundays. Is there anything else I can help with?

🤖 AI Response

I need to talk to someone about a complex return

I'll connect you with a team member who can help with your return. One moment please!

🤖 Transferring to human...

Frequently Asked Questions

Simply connect your Facebook business page in the Social Intents dashboard. Once connected, choose Microsoft Teams, Slack, or Google Chat as your response channel. All Messenger conversations will appear in your chosen workspace.

Yes! You can add unlimited agents depending on your plan. Team members can see all conversations and claim chats. Conversations can be assigned to specific team members or departments.

Absolutely! Our AI chatbot works across all channels including Messenger. It can handle FAQs, collect leads, and intelligently hand off to human agents when needed. Train it on your content for personalized responses.

The AI chatbot continues responding 24/7. It can answer questions, collect contact information, and let customers know when a human will be available. You'll see all conversations when you return.

Start Responding to Messenger Today

Join thousands of businesses using Facebook Messenger for customer communication. Respond from Teams, Slack, or Google Chat with AI that handles routine questions.

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