Hi! I need help with my order
10:24
Hello! I'd be happy to help. What's your order number?
10:24
#12345
10:25
Found it! Your order shipped yesterday. Here's your tracking: 📦
10:25
Replied fromTeams
WhatsApp Live Chat for Business
Respond to WhatsApp messages directly from Microsoft Teams, Slack, Google Chat, or your built-in website team inbox. No new platform to learn. Support customers on the world's most popular messaging app without changing how your team already works.
Why WhatsApp for Business?
The messaging app your customers already use every day
Global Reach
WhatsApp is the #1 messaging app in over 100 countries. Meet customers where they already are.
End-to-End Encryption
WhatsApp's encryption keeps conversations private and secure. Build trust with customers.
Rich Media Support
Share images, documents, videos, and voice messages. Provide visual support when needed.
Everything You Need for WhatsApp Support
Powerful features to manage WhatsApp conversations at scale
Quick Replies
Save time with pre-written responses for common questions.
Analytics Dashboard
Track response times, message volume, and agent performance.
Auto-Tagging
Automatically categorize conversations for easier routing and reporting.
Office Hours
Set availability schedules and auto-respond when your team is away.
Desktop Notifications
Never miss a message with real-time alerts in Teams, Slack, or Google Chat.
CRM Integration
Connect to Salesforce, HubSpot, and more to log conversations automatically.
Transcripts
Full conversation history for training, compliance, and quality review.
Multi-Language
AI auto-translation helps you support customers in any language.
Respond From Your Favorite Tools
WhatsApp messages flow into Teams, Slack, Google Chat, or your website inbox
Microsoft Teams
WhatsApp chats appear as Teams messages. Reply without leaving Teams.
Slack
Get WhatsApp notifications in Slack. Use threads for organized conversations.
Google Chat
Seamless integration with Google Workspace. Manage WhatsApp from Google Chat.
Website Team Inbox
No integration needed. Use Social Intents' built-in inbox to support your whole team from the browser.
The Smarter Alternative to Standalone WhatsApp Platforms
Most WhatsApp tools make you learn and manage yet another platform. Social Intents works inside the tools your team already uses every day.
Other WhatsApp Tools
- Requires your team to learn a brand new dashboard
- Agents switch between their team chat and a separate WhatsApp app
- Per-agent seat pricing adds up as your team grows
- No Microsoft Teams integration
- Complex setup and onboarding
Social Intents
- Works inside Teams, Slack, or Google Chat you already use
- Built-in website team inbox, no integration required
- Unlimited agents, no per-seat pricing
- Deep Microsoft Teams integration for enterprise teams
- Live in 15 minutes, no developer needed
One WhatsApp Number, Unlimited Agents
Stop juggling multiple phones. Social Intents gives your entire team access to a shared WhatsApp inbox. Each agent responds from their favorite tool.
Multiple agents can view and respond to the same WhatsApp conversations without conflicts.
Each team member responds from Teams, Slack, or Google Chat, whatever they already use.
Complete conversation history synced across all platforms. Never lose context.
Keep your WhatsApp Business App active! Owner uses phone, team uses Social Intents—messages sync automatically. Learn more →
Connect Multiple WhatsApp Numbers to One Shared Inbox
Managing multiple business locations, brands, or departments? Social Intents lets you connect multiple WhatsApp Business numbers to a single shared inbox, so your team can handle all conversations from one place.
Connect numbers for different locations, departments, or brands. All visible in one unified inbox.
Route messages from specific numbers to dedicated Teams channels or Slack workspaces.
Track metrics by number. See response times and volume for each location or department.
What are your return policies?
We offer hassle-free returns within 30 days of purchase! Just bring your receipt and the item in original condition. Would you like me to start a return for you?
Yes please!
Train an AI Bot on Your Business
Scale your support without scaling your team. Train a custom AI chatbot on your knowledge base to handle common questions 24/7, only escalating to humans when needed.
Upload docs, FAQs, or website content. The AI learns your business instantly.
Never miss a WhatsApp message, even at 3am on a holiday.
AI handles routine questions, seamlessly transfers complex issues to your team.
Frequently Asked Questions
Everything you need to know about WhatsApp live chat for business
Social Intents connects your WhatsApp Business account to Microsoft Teams, Slack, or Google Chat. When a customer sends a WhatsApp message, it appears as a conversation in your team chat platform. Any agent on your team can respond without leaving the tool they already use. AI chatbots can also handle routine questions automatically 24/7 and escalate to a human when needed.
Yes, Social Intents connects through the official WhatsApp Business API (also called the WhatsApp Business Platform). This is Meta's approved solution for businesses that need multi-agent support, automation, and CRM integrations. Social Intents handles the connection setup and walks you through the verification process — no developer experience required.
Yes — this is one of the core advantages of Social Intents. Unlike the standard WhatsApp Business App which is limited to a single device, Social Intents gives your entire team a shared inbox for one WhatsApp number. All agents see incoming messages, any agent can reply, and the full conversation history is shared. Plans include unlimited agents at no extra per-seat cost.
No — with Coexistence Mode, you keep full access to your WhatsApp Business App on your phone. The business owner can continue using WhatsApp normally while the team manages conversations through Social Intents in Teams or Slack. All messages sync automatically between both platforms so nothing is missed.
Yes. Social Intents includes AI chatbots powered by ChatGPT, Claude, or Gemini. Train the AI on your website content, help docs, or custom data, and it automatically answers WhatsApp questions 24/7. When a customer needs a human, the AI hands off the conversation to your team in Teams or Slack with full context. You can also use AI Actions to collect leads, schedule appointments, or create CRM records directly from chat.
Yes. WhatsApp media messages — images, PDFs, documents, and voice notes — are delivered directly into your Teams channel or Slack conversation so your team can view and respond in context. Your agents can also send files and images back to customers through WhatsApp from within Teams or Slack.
Social Intents plans start at $39/month and include unlimited agents. Unlike traditional help desks that charge per seat, you can add your entire team with no extra cost. A 14-day free trial is available — no credit card required. Meta also charges a small per-conversation fee based on the WhatsApp Business Platform pricing, which varies by country. See our pricing page for full details.
Most businesses are live within 15–30 minutes. You connect your WhatsApp Business number, link it to your Teams or Slack workspace, and optionally train an AI chatbot on your content. There's no code to write and no developer needed. Our setup wizard walks you through each step, and our support team is available if you get stuck.
Have more questions? Visit our Help Center or book a demo.
Start Connecting on WhatsApp Today
Join thousands of businesses using WhatsApp for customer communication. Respond from Teams, Slack, or Google Chat with AI that handles routine questions.
No credit card required • Setup in 5 minutes • Cancel anytime