What is the best live chat for Magento?

Social Intents is the best live chat for Magento because it combines AI chatbots trained on your product catalog with human agent support via Microsoft Teams, Slack, or Google Chat. Unlike basic chat widgets, Social Intents offers AI Actions for order lookup, returns processing, and shipping tracking - automating up to 70% of customer inquiries.

AI-Powered Magento Chat

Train AI on Your Magento Products

Add an AI chatbot to your Magento store that learns your product catalog, answers questions instantly, and automates order lookups, returns, and shipping updates.

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14-day free trial

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Why AI Chat for Magento?

Automate customer support with AI trained on your product catalog. Let customers check orders, track shipments, and get answers instantly.

Train AI on Your Products

Upload your Magento product catalog, sync website content, and train AI chatbots to answer product questions with accurate, helpful responses.

AI Order Lookup

Customers can check their Magento order status, view order history, and get real-time updates - all through the chat widget without waiting for an agent.

Automated Returns

AI Actions can initiate return requests, explain your return policy, and guide customers through the process - reducing support tickets by 40%.

Shipping Tracking

Customers ask "Where is my order?" and get instant tracking info. Connect to your carriers to provide real-time shipment updates automatically.

Chat from Teams & Slack

Answer Magento customer chats directly from Microsoft Teams, Slack, Google Chat, Zoom, or Webex. No need to switch between tools.

Custom API Integrations

Connect your AI chatbot to any API - CRM, inventory systems, helpdesk, or custom backends. Build powerful automations for your Magento store.

AI Actions

Automate Support with AI Actions

AI Actions let your chatbot do more than answer questions. Trigger real workflows, connect to APIs, and resolve issues automatically.

Order Lookup

Customers check order status instantly

Shipping Status

Real-time tracking from carriers

Returns & Refunds

Automate return initiation

Scheduling

Book appointments via Calendly

HubSpot Leads

Capture leads to HubSpot CRM

Salesforce Leads

Push leads to Salesforce

Custom APIs

Connect any REST API

Custom Buttons

Trigger actions with buttons

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Frequently Asked Questions

Everything you need to know about AI chat for Magento

Social Intents lets you train AI chatbots on your Magento product catalog, PDFs, website content, and custom knowledge bases. Simply connect your store or upload documents, and the AI learns your products, pricing, and policies to answer customer questions accurately. Choose from ChatGPT, Claude, or Gemini as your AI engine.

Yes! With AI Actions, customers can check order status, track shipments, and view order history directly in the chat widget. The AI securely connects to your Magento store via API to retrieve real-time order information. No more "where is my order" support tickets.

AI Actions include order lookup, shipping status tracking, returns initiation, appointment scheduling via Calendly, lead capture to CRMs like HubSpot and Salesforce, and custom API integrations. Automate repetitive support tasks while your team handles complex issues that require human expertise.

Yes! Social Intents integrates with Microsoft Teams, Slack, Google Chat, Zoom, and Webex. Your team can answer customer questions from your Magento store without leaving their preferred communication platform. When AI can't answer, conversations seamlessly escalate to your team.

Adding Social Intents to Magento takes just a few minutes. Copy a small JavaScript snippet from your dashboard and paste it into your Magento theme's footer, or use the Magento Admin panel to add it to your CMS configuration. No extension installation required.

Social Intents supports ChatGPT (GPT-4), Claude, and Gemini. For e-commerce, we recommend ChatGPT or Claude for their strong product knowledge capabilities. You can easily switch between models or use different models for different use cases.

Ready to Add AI Chat to Magento?

Start your 14-day free trial. Train AI on your products, automate order lookups, and let customers help themselves.

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No credit card required • Works with Magento 2.x and Adobe Commerce