Slack Chat Integration
Turn Slack Into Your Customer Support Platform
Add a chat widget to your website that connects directly to Slack. Your team answers customer questions from the app they already use—no new tools to learn, no context switching.
14-day free trial • No credit card required • Setup in 5 minutes
#customer-support
Hi! I'm interested in your enterprise plan. Do you offer custom integrations?
Yes! Our Enterprise plan includes custom API integrations. Let me connect you with our team for specifics...
Hey there! 👋 Absolutely—we can integrate with your CRM, ticketing system, and more. What tools are you currently using?
How Slack Chat Works
From website visitor to Slack conversation in seconds. No complicated setup required.
Visitor Starts Chat
Customer clicks the chat widget on your website and types their question.
Message Hits Slack
AI analyzes the message. Simple questions get instant answers. Complex ones route to your team.
Reply from Slack
Your team replies directly from Slack. Customer sees the response instantly on your website.
Everything You Need in Slack Chat
Powerful features that make customer support from Slack effortless.
AI-Powered Responses
ChatGPT, Claude, or Gemini answers common questions 24/7. Escalates to your team when human touch is needed.
Mobile Support
Reply from Slack mobile app. Support customers from anywhere—office, home, or on the go.
Team Collaboration
@mention teammates to loop in experts. Transfer chats between team members seamlessly.
Custom Branding
Match your brand colors, add your logo, customize welcome messages and button text.
Slash Commands
Use /livechat commands for canned responses, status changes, and quick actions right from Slack.
Analytics & Reports
Track chat volume, response times, satisfaction scores, and AI resolution rates.
Why Chat From Slack?
Your team already lives in Slack. Why make them switch to another tool just to help customers?
Zero Learning Curve
If your team knows Slack, they know how to support customers. No training needed.
Faster Response Times
No tab switching. No separate dashboard. Messages appear where your team is already working.
No Per-Agent Pricing
Add your entire team without worrying about seat costs. Unlimited agents on every plan.
Traditional Chat vs. Slack Chat
Frequently Asked Questions About Slack Chat
Everything you need to know about adding live chat to Slack
Slack Chat by Social Intents is a live chat integration that connects your website chat widget directly to Slack channels. Your team can answer customer questions from Slack without switching to a separate dashboard. It combines AI chatbots (ChatGPT, Claude, Gemini) with human support for 24/7 customer service. Over 1,000 teams use Social Intents to support customers directly from Slack.
When a visitor starts a chat on your website, the message is instantly delivered to your Slack channel. AI analyzes the message and can answer common questions automatically using ChatGPT, Claude, or Gemini. Complex questions are routed to your team who reply directly from Slack. The visitor sees all responses in real-time on your website. Setup takes less than 5 minutes.
No. Unlike traditional live chat software that charges $15-50 per agent per month (like Intercom, Zendesk, or Drift), Social Intents Slack Chat has no per-agent pricing. You can add your entire team without worrying about seat costs. All plans include unlimited agents—whether you have 5 team members or 500.
Yes. Social Intents integrates with ChatGPT (OpenAI), Claude (Anthropic), and Google Gemini. The AI chatbot can answer common questions 24/7, handle multiple conversations simultaneously, and automatically escalate to human agents when needed. You can train the AI on your website content, PDF documents, and FAQs for accurate, branded responses.
Installation takes less than 5 minutes: 1) Click 'Add to Slack' to connect your workspace. 2) Choose the Slack channel for chat messages. 3) Copy the widget code to your website. 4) Customize colors, welcome message, and branding. Social Intents also offers plugins for WordPress, Shopify, Wix, Squarespace, BigCommerce, and 50+ other platforms.
For Slack-based live chat, Social Intents is the leading solution with native Slack integration and AI chatbots. Alternatives include Slack's native workflows (limited features), Intercom (expensive per-seat pricing, $39-99/agent), Zendesk Chat (requires separate dashboard), Drift (enterprise-focused), and LiveChat (no native Slack integration). Social Intents is unique in offering direct Slack channel integration with no per-agent fees.
Yes. Since messages go directly to Slack, you can reply using the Slack mobile app on iOS or Android. There's no need for a separate mobile app or dashboard. Support customers from anywhere—office, home, or on the go. Push notifications ensure you never miss a customer message.
Yes. Social Intents offers a 14-day free trial with all features included. No credit card required. You can test AI chatbots (ChatGPT, Claude, Gemini), Slack integration, custom branding, analytics, and team collaboration before choosing a plan. Plans start at $39/month for the Starter plan.
Ready to Chat from Slack?
Join 1,000+ teams who support customers directly from Slack. Free 14-day trial, no credit card required.