How can universities use live chat for student support?

Universities can use live chat to support prospective students with admissions questions, current students with financial aid and registration inquiries, and alumni with transcript requests. Social Intents integrates with Microsoft Teams, making it easy for campus departments to collaborate on responses.

Can AI chatbots answer common student questions 24/7?

Yes, AI chatbots can be trained on your university's FAQs, academic calendars, and program information to answer common questions about admissions deadlines, tuition costs, housing, and more. Complex inquiries are automatically routed to the appropriate department.

Does higher education live chat support multiple departments?

Yes, Social Intents supports department-based routing so inquiries can be directed to Admissions, Financial Aid, Student Services, IT Help Desk, or other departments. Each department can have their own chat widget and response team.

Higher Education

Live Chat for Universities & Colleges

Help prospective students with admissions, answer financial aid questions, and provide instant support, all from Microsoft Teams, Slack, or Google Chat.

Add to Microsoft Teams Schedule Campus Demo

Trusted by 500+ universities and colleges worldwide

Admissions Chat

"How do I apply for the Fall semester?"

500+

Institutions

79%

Student Preference for Chat

Faster Response Time

24/7

AI Chatbot Support

Built for Every Department

From admissions to IT help desk, Social Intents helps your entire campus connect with students.

Admissions & Enrollment

Answer application questions, guide prospective students through requirements, and increase enrollment yield.

Application status updates
Program information
Campus tour scheduling

Financial Aid Office

Help students navigate FAFSA, scholarships, and payment plans without long phone queues.

FAFSA assistance
Scholarship inquiries
Payment plan setup

IT Help Desk

Provide tech support for students, faculty, and staff with AI-powered first-line support.

Password resets
WiFi troubleshooting
Software access

Microsoft Teams Integration

Your Campus Already Uses Teams. Now Use It for Student Chat.

Most universities already have Microsoft 365. Social Intents lets your staff chat with students directly from Teams. No new software to learn, no additional licenses.

Sign in with your university Microsoft account

No separate login. Use existing credentials.

Route chats to department Teams channels

Admissions, Financial Aid, IT: each gets their own channel.

Unlimited agents included

Add your entire student services team. No per-seat fees.

AI Chatbots Answer Common Questions 24/7

Train an AI chatbot on your course catalog, FAQs, and policies. Students get instant answers, even at midnight during finals.

ChatGPT

GPT-4 powered responses trained on your institution's content.

Claude

Anthropic's Claude for thoughtful, nuanced student conversations.

Gemini

Google's Gemini for multimodal understanding.

Features for Higher Education

Custom Branding

Match your school colors, logo, and mascot on the chat widget.

Department Routing

Send chats to the right team automatically based on topic or page.

Proactive Invites

Trigger chat invites on key pages like admissions or registration.

Chat Transcripts

Email transcripts to students and staff for documentation.

Office Hours Mode

Show AI chatbot after hours, live chat during business hours.

Analytics Dashboard

Track chat volume, response times, and student satisfaction.

Frequently Asked Questions

No. When adding Live Chat to Microsoft Teams, you sign in with your existing Microsoft account. No separate login is required.

Yes! Create multiple chat widgets and map each to a different Teams channel. Admissions, Financial Aid, IT Help Desk: each department can have their own dedicated chat.

No per-agent fees. Add as many staff members as you need: student workers, full-time advisors, IT staff. Everyone can participate in chats.

Yes. You can train the AI on your website content, course catalogs, FAQs, and policies. It learns your institution's specific information to provide accurate answers.

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