How can manufacturers use live chat for customer support?

Manufacturers can use live chat to support customers, dealers, and distributors with order inquiries, technical support, product specifications, and warranty questions. Social Intents integrates with Microsoft Teams and Slack, so your team can respond from the tools they already use.

Can AI chatbots handle B2B manufacturing inquiries?

Yes, AI chatbots can be trained on your product catalogs, specifications, and technical documentation to answer common questions about products, pricing, lead times, and compatibility. Complex inquiries are automatically routed to human agents.

Does manufacturing live chat integrate with ERP systems?

Social Intents offers custom API integrations and webhook support to connect with ERP systems, CRMs, and order management systems. This allows agents to access customer data and order information directly during chat conversations.

Manufacturing & Industrial

Live Chat for Manufacturers & Distributors

Support dealers, distributors, and end customers with order inquiries, technical questions, and parts lookup, all from Microsoft Teams, Slack, or Google Chat.

Start Free Trial Schedule Demo

Trusted by 200+ manufacturers and industrial companies

Order Support

"What's the lead time on part #XR-5500?"

200+

Manufacturers

68%

Faster Response

B2B

Ready Platform

24/7

AI Support

Built for Manufacturing & Industrial Teams

From order desk to technical support, Social Intents helps your team serve dealers, distributors, and customers.

Order Desk & Quotes

Handle order inquiries, quote requests, and lead times from dealers and distributors in real-time.

Order status updates
Quote requests
Lead time inquiries

Technical Support

Provide product support, troubleshooting, and spec sheets to engineers and end users.

Product specifications
Troubleshooting help
Installation guidance

Parts & Inventory

Answer availability questions, provide part numbers, and help with reorder scheduling.

Stock availability
Part number lookup
Reorder scheduling

Microsoft Teams Integration

Your Shop Floor Already Uses Teams. Now Use It for Customer Support.

Most manufacturers already have Microsoft 365. Social Intents lets your order desk and support teams chat with customers directly from Teams. No new software to learn.

Sign in with your university Microsoft account

No separate login. Use existing credentials.

Route chats to department Teams channels

Sales, Support, Parts: each team gets their own channel.

Unlimited agents included

Add your entire customer service team. No per-seat fees.

AI Chatbots Answer Product & Order Questions 24/7

Train an AI chatbot on your product catalogs, spec sheets, and policies. Customers get instant answers, even after business hours across time zones.

ChatGPT

GPT-4 powered responses trained on your product catalogs and documentation.

Claude

Anthropic's Claude for detailed technical support conversations.

Gemini

Google's Gemini for multimodal understanding.

Features for Manufacturing

Custom Branding

Match your company colors and logo on the chat widget.

Department Routing

Send chats to Sales, Support, or Parts based on topic or product page.

Proactive Invites

Trigger chat invites on product pages or during the quote process.

Chat Transcripts

Email transcripts to customers and reps for order documentation.

Business Hours Mode

Show AI chatbot after hours, live chat during business hours.

Analytics Dashboard

Track chat volume, response times, and customer satisfaction.

Frequently Asked Questions

No. When adding Live Chat to Microsoft Teams, you sign in with your existing Microsoft account. No separate login is required.

Yes! Create multiple chat widgets and map each to a different Teams channel. Sales, Support, Parts: each department can have their own dedicated chat.

No per-agent fees. Add as many staff members as you need: order desk reps, tech support, sales engineers. Everyone can participate in chats.

Yes. You can train the AI on your website content, product catalogs, spec sheets, and policies. It learns your company's specific information to provide accurate answers.

Ready to Transform Customer Communication?

Join manufacturers worldwide using Social Intents to connect with customers and distributors.

Add to Teams Free Schedule a Demo

14-day free trial · No credit card required