How do I add live chat to Cisco Webex?

Connect your Webex Teams account to Social Intents, customize your chat widget, and add a simple code snippet to your website. Messages from visitors appear directly in your Webex space.

Can I use AI chatbots with Webex live chat?

Yes, Social Intents offers AI chatbots powered by ChatGPT, Claude, and Gemini that can handle up to 75% of customer questions automatically before escalating to your Webex team.

Does Webex live chat support WhatsApp and SMS?

Yes, you can respond to WhatsApp Business messages and SMS texts directly from Webex Teams, creating a unified inbox for all customer communications.

How much does Webex live chat cost?

Social Intents offers a 14-day free trial with plans starting at $39/month. All plans include unlimited agents with no per-seat pricing.

Cisco Webex Integration

Live Chat for Cisco Webex

Chat with website visitors, WhatsApp contacts, and SMS messages directly from Cisco Webex Teams. AI chatbots handle routine questions while your team focuses on complex issues.

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Webex Teams

Connected

Website Visitor

Hi, do you integrate with Salesforce?

AI Chatbot

Yes! We integrate with Salesforce via Zapier or our API. Would you like me to connect you with our team?

Website Visitor

Yes please, I have some specific questions.

You via Webex

Hi! I'm John from our integrations team. Happy to help!

Trusted by 50,000+ businesses worldwide

How Webex Live Chat Works

Connect your website to Cisco Webex in minutes. No coding skills required.

Connect Webex

Customize Widget

Design your chat widget with your brand colors, welcome messages, and pre-chat forms.

Add to Website

Copy one line of JavaScript code and paste it into your website or CMS.

Chat from Webex

Receive visitor messages directly in your Webex space and reply in real-time.

Webex Live Chat Features

Everything you need to deliver exceptional customer support from Cisco Webex.

Real-Time Messaging

Instant two-way communication between your website and Webex Teams. No delays, no missed messages.

AI Chatbots

ChatGPT, Claude, and Gemini powered bots handle 75% of questions automatically before escalating to Webex.

Unlimited Agents

No per-seat pricing. Add your entire team to Webex live chat without extra costs.

WhatsApp Integration

Respond to WhatsApp Business messages directly from Webex Teams alongside website chats.

SMS Messaging

Send and receive text messages through Webex. Perfect for customers who prefer SMS.

Analytics & Reports

Track chat volume, response times, customer satisfaction, and agent performance.

One Webex Space, Every Customer Channel

Stop switching between apps. Manage all customer conversations from a single Webex Teams space.

Website Live Chat

Embed a customizable chat widget on any website or web app.

WhatsApp Business

Connect your WhatsApp Business account and reply from Webex.

SMS Text Messages

Two-way SMS messaging with customers who prefer texting.

Facebook Messenger

Respond to Messenger inquiries without leaving Webex Teams.

How Teams Use Webex Live Chat

From sales to support, Webex live chat helps teams across your organization.

Sales Teams

Engage website visitors in real-time. Qualify leads, answer product questions, and book demos without leaving Webex.

Lead capture forms
CRM integrations
Calendar booking

Customer Support

Provide instant help desk support from Webex. AI handles common questions while agents focus on complex issues.

AI-powered FAQs
Ticket creation
Chat transcripts

IT Help Desk

Internal IT support via Webex. Employees get help without submitting tickets for simple questions.

Knowledge base AI
Internal chat widget
SSO authentication

Works with Your Favorite Tools

Webex live chat integrates with popular CRMs, help desks, and website platforms.

Wix

View all integrations →

Frequently Asked Questions

Everything you need to know about Webex live chat.

Connect your Webex Teams account to Social Intents, customize your chat widget with your brand colors and welcome messages, then add a simple JavaScript snippet to your website. Messages from visitors will appear directly in your designated Webex space, and you can reply in real-time.

Yes! Social Intents offers AI chatbots powered by ChatGPT, Claude, and Gemini. These bots can handle up to 75% of customer questions automatically using your knowledge base, FAQs, or website content. When the bot can't answer, it seamlessly escalates to your Webex team.

Yes, you can respond to WhatsApp Business messages and SMS texts directly from Webex Teams. This creates a unified inbox where your team can manage website chat, WhatsApp, SMS, and Messenger conversations all in one place.

Social Intents offers a 14-day free trial with no credit card required. Paid plans start at $39/month. All plans include unlimited agents - no per-seat pricing - so you can add your entire Webex team without extra costs. View pricing

Absolutely. Chats can be routed to a Webex space where multiple team members can collaborate. You can also set up routing rules to direct chats to specific spaces based on department, topic, or availability.

When agents are offline, AI chatbots can continue answering questions. You can also display an offline form to collect visitor information and follow up later. Email notifications ensure you never miss a lead.

Ready to Add Live Chat to Webex?

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