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Patient Support & Administrative Automation

Chatbot for Healthcare

Your front desk can't answer calls at 10pm, but patients still have questions. The AI handles the common ones: appointment scheduling, insurance coverage, office hours, service details. When someone needs to actually talk to staff, that conversation routes to your care team in Teams or Slack with everything already visible. No extra software for your staff to learn.

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70%
FAQs Auto-Answered
24/7
Patient Availability
<30min
Setup Time
0
Per-Agent Fees
Important: Social Intents is a communication and automation platform for administrative and informational patient inquiries, not a clinical decision support tool. Always include appropriate medical disclaimers on your website. Emergency situations should always direct patients to 911 or emergency services.

What the Healthcare Chatbot Handles

Appointment FAQs

Answers scheduling questions, explains your booking process, collects intake info, and routes scheduling requests to front desk staff in Teams or Slack.

Insurance & Billing

Accepted insurance plans, billing questions, payment options, and financial assistance programs, answered automatically from your knowledge base 24/7.

Directions & Hours

Office locations, parking, hours of operation, after-hours care options, answered immediately, without tying up phone lines or staff time.

New Patient Intake

Collect new patient information, explain what to bring to a first appointment, and route completed intake to your staff, reducing phone tag and admin time.

Services & Providers

Describe services, specialties, and provider bios. Help patients find the right provider and understand what to expect before they book.

Staff Escalation in Teams/Slack

Complex patient questions route to your staff in Teams or Slack, with full conversation history and intake data already visible before they respond.

Healthcare AI Chatbot Live in 30 Minutes

No developers required. Works with any healthcare website platform. Your staff never needs to leave Teams or Slack.

1

Connect Your Team Platform

One-click connect to Microsoft Teams, Slack, or Google Chat. Patient escalations route here automatically with full conversation context.

2

Train on Your Patient FAQs

Import your website, accepted insurance lists, provider bios, office hours, and service descriptions. The AI learns your practice immediately.

3

Configure Escalation Rules

Set urgency triggers so emergency patterns bypass AI responses and display 911 guidance immediately. Non-urgent escalations route to your team in Teams or Slack.

4

Add to Your Website

Paste one line of JavaScript. Your AI healthcare chatbot goes live, answering patient questions around the clock from day one.

What Healthcare Organizations See After Launch

Fewer calls to your front desk. Faster answers for patients. More time for your staff to focus on care.

70%

Fewer Front-Desk Interruptions

The most common patient questions, including insurance coverage, office hours, and appointment FAQs, are resolved automatically without staff involvement.

24/7

Patient Access, Around the Clock

Patients get accurate answers at 10pm the same as 10am. No voicemail, no hold times, no missed opportunities to inform and reassure patients after hours.

0s

Context Lost at Handoff

When a patient does need your staff, the full conversation, intake data, and question history arrives in Teams or Slack before your team member types a single word.

Microsoft TeamsMicrosoft Teams SlackSlack Google ChatGoogle Chat ZoomZoom WebexWebex

Frequently Asked Questions

Office hours, directions, appointment scheduling FAQs, accepted insurance plans, new patient intake information, service line descriptions, provider bios, billing questions, and general health education. Clinical advice and triage always route to qualified care staff.
Social Intents is designed for administrative and informational patient communication, covering the questions your front desk answers daily. It is not a clinical decision support tool. Always include appropriate medical disclaimers on your website.
When a patient needs to speak with staff, the conversation routes to your designated team in Microsoft Teams or Slack. Staff see the full conversation history, patient question, and any intake information collected before they respond.
Yes. The chatbot answers scheduling FAQs, explains your booking process, collects patient intake information, and routes scheduling requests to your front desk in Teams or Slack. For direct calendar integration, connect AI Actions to your scheduling system API.
Yes. Train the chatbot on your accepted insurance plans, billing policies, payment options, and financial assistance programs. The AI answers these front-desk questions automatically, freeing your staff for higher-value patient interactions.
Configure the chatbot to immediately display emergency escalation messages for any conversation pattern suggesting urgency. These triggers bypass AI responses and present emergency contact information and 911 guidance directly.
Most healthcare websites are live with an AI chatbot in under 30 minutes. Train on your website content, connect Teams or Slack, and add one line of JavaScript. Your staff responds to patient questions from their existing tools the same day.

Start Automating Patient FAQs, Free

Train on your website and patient FAQs. Connect Teams or Slack. Patients get answers 24/7. Your staff responds only when needed, from tools they already use.

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Plans from $39/month · Unlimited agents · Cancel anytime

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