Brevo and Live Chat
Integration via Zapier
Add Brevo contacts automatically or send transactional emails from Brevo when a live chat is completed on your website.
How this Live Chat Integration Works
Make Brevo more powerful with our live chat integration. Automatically create or add contacts to Brevo and kick off transaction emails whenever a live chat is closed or you receive offline messages. Brevo is an email marketing solution for small and medium-sized businesses that want to send and automate email marketing campaigns.
What you can automate with Brevo
Add chat visitors to a Brevo list the moment they share an email address.
Tag new subscribers by the page they chatted from, so your campaigns match what they were actually looking at.
Trigger a welcome or follow-up sequence in Brevo automatically after a chat ends.
Add chat contacts to a Brevo list and start an automation without touching a spreadsheet.
How to connect Brevo
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1
Sign in to Social Intents, open Integrations, and copy your REST API Token from the Zapier tab.
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2
In Zapier, search for Social Intents and connect it using that token as the API key.
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3
Choose a trigger: a completed chat, a missed chat, an offline message, or a new lead.
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4
Choose Brevo as the action app and authorise your Brevo account.
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5
Map the chat fields you want to keep, such as visitor name, email, phone, and the full transcript.
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6
Turn the Zap on. New chats start flowing into Brevo automatically.
Social Intents and Brevo
Social Intents
We're Social Intents. We offer a live chat application that integrates natively with Microsoft Teams, Slack, Google, and Webex so you can talk to website visitors, offer great customer support, and sell more right from the tools you already use at your company.
Brevo
Brevo, formerly known as Sendinblue, is an all-in-one marketing platform designed to help businesses manage customer relationships and drive growth.
How Businesses use Social Intents for Live Chat
Provide Incredible Customer Support
Offer real-time customer support directly from Microsoft Teams, Slack, Gmail or our web-based chat console. Use the tools you already have to provide customer service to your visitors.
Close More Online Sales
Engage potential customers when they need your help, and enhance your team with AI Chatbots trained on your business data.
Have More Engaging Conversations
Bring all customer communications into Slack or Microsoft Teams. Respond to inquiries quickly without having to switch between apps, increase customer satisfaction, and build strong customer relationships.
Don't just take our word for it
"Social Intents powered our COVID-19 Success Story. Our college was given less than a week's notice that we needed to close our campuses. Within a week, we had more than 110 staff trained and answering hundreds of student's questions every day."
Joshua S. - Education Management
"Perfect solution, easy to integrate and best online support I've ever had! A solution that covers basic to completely custom."
James H. - Marketing and Advertising
"Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running."
Russell L. - Web Developer
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