Jira and Live Chat
Integration via Zapier
Create a Jira Request Ticket when a chat is completed
How this Live Chat Integration Works
The Jira Service Management integration lets you create service requests when live chats are closed or when you receive offline messages. Jira Service Management empowers teams with adaptable practices, an open platform, and streamlined workflows that bring dev and ops together.
What you can automate with Jira Service Management
Raise a Jira Service Management request straight from a website chat.
Attach the transcript and the page URL so your team can reproduce the issue faster.
Route requests to the right queue using the chat group the visitor selected.
Let an AI chatbot answer common questions first and only escalate what needs a human.
How to connect Jira Service Management
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1
Sign in to Social Intents, open Integrations, and copy your REST API Token from the Zapier tab.
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2
In Zapier, search for Social Intents and connect it using that token as the API key.
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3
Choose a trigger: a completed chat, a missed chat, an offline message, or a new lead.
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4
Choose Jira Service Manager as the action app and authorise your Jira Service Manager account.
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5
Map the chat fields you want to keep, such as visitor name, email, phone, and the full transcript.
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6
Turn the Zap on. New chats start flowing into Jira Service Manager automatically.
Social Intents and Jira Service Management
Social Intents
We're Social Intents. We offer a live chat application that integrates natively with Microsoft Teams, Slack, Google, and Webex so you can talk to website visitors, offer great customer support, and sell more right from the tools you already use at your company.
Jira Service Management
Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
How Businesses use Social Intents for Live Chat
Provide Incredible Customer Support
Offer real-time customer support directly from Microsoft Teams, Slack, Gmail or our web-based chat console. Use the tools you already have to provide customer service to your visitors.
Close More Online Sales
Engage potential customers when they need your help, and enhance your team with AI Chatbots trained on your business data.
Have More Engaging Conversations
Bring all customer communications into Slack or Microsoft Teams. Respond to inquiries quickly without having to switch between apps, increase customer satisfaction, and build strong customer relationships.
Don't just take our word for it
"Social Intents powered our COVID-19 Success Story. Our college was given less than a week's notice that we needed to close our campuses. Within a week, we had more than 110 staff trained and answering hundreds of student's questions every day."
Joshua S. - Education Management
"Perfect solution, easy to integrate and best online support I've ever had! A solution that covers basic to completely custom."
James H. - Marketing and Advertising
"Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running."
Russell L. - Web Developer
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