Live Chat Tips

Want to know how your customer support is really doing? A post-chat survey is one of the simplest and most effective tools you can use to gather honest feedback from your customers. After wrapping up a live chat conversation – whether it’s with a human agent or a chatbot – your customers are already in […]

Providing support through live chat doesn’t mean giving up the personal touch and connection that other support channels offer. Website chat support enables businesses to engage with customers directly through their sites or applications, providing immediate responses to queries and concerns. So, this method retains the personal touch and connection found in traditional channels, but

You’ve installed live chat but now you realize that you don’t have a playbook for interacting with your customers in this way. A lot can go wrong here. Long wait times, miscommunication, and the wrong tone of voice can turn a curious lead into an annoyed one, and an existing customer into someone who is

With customer expectations higher than ever, it is imperative that your support team provides quick and efficient service to meet those needs. Recent statistics show that customers are 2.4 times more likely to stick with a brand when their problems are solved quickly. But how can you guarantee around-the-clock perfect support? The answer is simple:

Have you seen other real estate agencies using live chat and wonder how you could do the same? Looking for advice on how to use live chat for real estate? Well, you’re in luck, then.  Below is a complete guide to using live chat in the real estate industry.  And let’s start with this… Why

Are you planning to improve your chat quality further? Looking for a guide on implementing live chat quality assurance (QA) into your processes? Do you remember that show, The Office? There’s an episode in which Creed Bratton, a guy who never did his duty properly, skipped a quality assurance spot-check, and … nearly tanked the

Think about it: After all the searching, sorting, filtering, and shortlisting, a prospective student visits your high school, college or university website.  Most likely, he or she is looking for information on courses, financial aid, registration process, due dates, faculty, research opportunities, or even some stats on the campus placements. Now, you probably feature answers

Are you struggling with quickly responding to chat messages? Looking for suggestions for canned responses to speed up your response time? Did you know that 79% of customers prefer live chat support because they get questions answered immediately? Yes, you read it right – 79 percent! This suggests that unless your live chat agents answer