Monday.com and Live Chat

Create new items and projects when a live chat is completed or your receive an offline message.

How this Live Chat Integration Works

Manage your projects more efficiently with the Monday.com Live Chat integration. Automatically create new items in Monday.com when live chats are completed by pushing transcripts and leads directly into Monday.com Monday.com is a customizable web and mobile work management platform. It is designed to help teams and organizations increase operational efficiency.

Who are we?

We're Social Intents! We offer a live chat application that integrates natively with Microsoft Teams and Slack so you can engage website visitors, offer great customer service, and sell more right from the tools you already use - MS Teams or Slack.

monday.com helps you move projects forward fast, letting everyone know what's been done on a task?and what needs finished right now.

How Businesses use Social Intents for Live Chat

Provide Incredible Customer Support

Provide real-time customer support directly through Slack, Microsoft Teams, or our web-based chat console. No need to learn additional software to support customers.

  • Receive customer support inquiries in Slack or MS Teams
  • Collaborate with the entire team in solving customers problems

Close More Online Sales

Engage potential customers when they need your help, close more deals, and increase online revenue.

  • Connect with customers in real-time with live chat
  • Answer your website visitors questions and increase online sales

Have More Engaging Conversations with Leads and Customers

Bring all customer communications into Slack or MS Teams. Respond to inquiries quickly without having to switch between apps, increase customer satisfaction, and build strong customer relationships.

  • Engage visitors with proactive live chat triggers
  • Use canned responses to increase response times and help customers better

Don't just take our word for it.

Social Intents powered our COVID-19 Success Story. Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. The live chat technology is so easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day
Joshua S. - Education Management, 1001-5000 employees
Perfect solution, easy to integrate and best online support I've ever had! A solution that covers basic to completely custom.
James H. - Marketing and Advertising, 11-50 employees
Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running.
Russell L. - Web Developer, 1001-5000 employees

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