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Ecommerce Support & Sales Automation

Chatbot for Ecommerce

Shoppers don't wait until Monday. When someone wants an order status update at midnight or needs to start a return over the weekend, the AI steps in immediately. It handles the routine (order lookups, return policies, product questions) and when an issue actually needs a person, your team gets the full order context in Teams, Slack, or Google Chat before they say a word.

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80%
Support Auto-Resolved
24/7
Order Support
30%
Fewer Cart Abandonments
0
Per-Agent Fees

What Your Ecommerce Chatbot Handles Automatically

Order Status Lookups

AI connects to your OMS via AI Actions. Shoppers get real-time order status, tracking info, and delivery estimates by email or order number, without any human involvement.

Returns & Exchanges

Check return eligibility, initiate return requests, and issue return labels, automatically during the chat. Complex cases escalate to your team with full order history.

Product Questions

Trained on your catalog, the AI answers product specs, size guides, compatibility questions, and availability instantly, around the clock.

Shipping & Policy FAQs

Shipping times, costs, free shipping thresholds, international shipping policies, answered automatically from your configured knowledge base.

Cart Recovery

Proactively engage visitors on checkout pages with exit intent triggers. Answer last-minute objections and offer assistance to reduce cart abandonment.

Human Escalation to Teams/Slack

Complex issues escalate to your team in Microsoft Teams, Slack, or Google Chat with the full conversation and order context already visible before they respond.

Set Up Your Ecommerce AI Chatbot in 30 Minutes

No developers required. Works with Shopify, WooCommerce, or any platform with an API.

1

Connect Your Team Platform

One-click connect to Teams, Slack, or Google Chat. Escalated shopper conversations route here with full order context.

2

Train on Your Catalog and Policies

Paste your product pages, return policies, shipping info, and FAQs. The AI learns your store and answers shoppers accurately.

3

Configure AI Actions for Live Data

Connect your Shopify or OMS API. The AI can look up order status, initiate returns, and check inventory mid-conversation.

4

Add to Your Store

Install via one line of JavaScript or the Shopify theme editor. Your chatbot goes live and starts handling shoppers immediately.

What Ecommerce Teams See After Launch

Less ticket volume. Faster answers. More time for your team to focus on revenue.

70%

Fewer Support Tickets

Order status, return requests, shipping questions, and product FAQs resolved automatically, without any human involvement.

24/7

Always-On Coverage

Shoppers get instant answers at 2am the same as 2pm. No wait queues, no after-hours gaps, no missed sales conversations.

0s

Handoff Lag

When the AI escalates, your agent in Teams or Slack sees the full conversation and order context before typing a single word.

Microsoft TeamsMicrosoft Teams SlackSlack Google ChatGoogle Chat ZoomZoom WebexWebex

Frequently Asked Questions

An AI chatbot for ecommerce handles the most common support requests automatically: order status lookups, return requests, product questions, shipping information, and store policies. By resolving these automatically, your team can focus on complex issues and high-value sales conversations.
Yes, with AI Actions. Connect your Shopify, WooCommerce, or order management system API. The AI looks up order status, tracking numbers, and delivery estimates by email or order number, automatically, without any human involvement.
Yes. With AI Actions, the chatbot can check return eligibility, initiate a return request in your OMS, and send the customer a return label, all within the chat. Complex returns escalate to your team in Teams or Slack.
Yes. Add Social Intents with one line of JavaScript or via Shopify's theme editor. AI Actions connect to Shopify, WooCommerce, or any platform with an API for real-time order and customer data.
The AI proactively engages high-intent visitors on product and checkout pages, answers last-minute objections immediately, and routes purchase-ready shoppers to your sales team. Faster answers mean fewer abandoned carts and more completed purchases.
When the AI can't resolve an issue, the conversation transfers to your team in Microsoft Teams, Slack, or Google Chat. Your agent sees the full conversation history, order details the AI looked up, and all customer context before responding.
Basic setup (team platform, content training, widget embed) takes under 30 minutes. Adding AI Actions for order lookups and returns typically takes a few hours depending on your platform's API.

Start Automating Ecommerce Support Free

Train on your catalog and policies. Connect your OMS. Route complex issues to Teams or Slack. Up and running in under 30 minutes.

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Plans from $39/month · Unlimited agents · Cancel anytime

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