The tawk.to alternativefor teams that live in Teams and Slack
tawk.to is free, but its AI runs on monthly message credits, removing branding costs extra on every site, and agents work in the tawk.to dashboard. Social Intents gives you an AI agent on ChatGPT, Claude or Gemini and lets your team answer from Microsoft Teams, Slack or Google Chat.
- 14-day free trial
- No credit card
- Unlimited agents on Basic and up
Social Intents
tawk.to add-on prices from its help center, November 2026.
Quick answer
Updated November 3, 2026Why look for a tawk.to alternative?
tawk.to’s live chat is genuinely free, with unlimited agents. The costs come from add-ons, billed per property: AI Assist from $29 to $399 a month for 1,000 to 20,000 message credits, Remove Branding at $39 a month, and Video + Voice at $49 a month.
Teams usually switch when they want an AI agent without credit limits, a choice of AI model, or the ability to answer chats from Microsoft Teams, Slack or Google Chat instead of another dashboard. Social Intents starts at $39 a month with the AI agent included.
Compare
Social Intents vs tawk.to, feature by feature
Where the two products overlap, and where they differ.
| Social Intents | tawk.to | |
|---|---|---|
| Price | From $39/mo | Free core, paid add-ons |
| Agents | Unlimited on Basic and up | Unlimited |
| AI agent | Included in every plan | AI Assist, $0 to $399/mo by credits |
| AI models | ChatGPT, Claude or Gemini | Credit cost varies by model |
| Train AI on your website and files | ||
| AI actions that call your APIs | Pro and up | API calls on paid AI plans |
| Answer chats from Microsoft Teams | ||
| Answer chats from Slack or Google Chat | ||
| WhatsApp & SMS in the same inbox | Basic and up | |
| Remove branding | White label on Pro | $39/mo per property |
| Ticketing | Pro and up | |
| Hire outsourced chat agents | $1–$3 per hour |
Reasons
Why teams switch from tawk.to
Answer from Microsoft Teams, Slack or Google Chat
New chats post to the channel your team already watches. Anyone can join and reply, and the visitor sees it in your website chat. Nobody keeps another dashboard open.
Desktop, web and mobile
An AI agent without credit math
tawk.to’s AI Assist runs on monthly message credits, and its default model uses 3 credits per reply. Social Intents includes AI answers in your plan’s conversations.
ChatGPT, Claude or Gemini
Website, WhatsApp and SMS in one place
Connect WhatsApp Business and SMS numbers on Basic and up. Every channel lands in the same inbox and the same Teams or Slack channel.
Official WhatsApp Business Platform
AI actions and smart escalation
Let the AI look up orders or create records through your APIs, and route sales, support and billing to different channels.
Custom AI actions on Pro
Pricing
What tawk.to really costs
The chat widget is free. AI, branding and calling are billed monthly for each website (property).
tawk.to
- Live chat, unlimited agentsFree
- AI Assist (1,000 to 20,000 credits)$29 to $399/mo
- Remove Branding$39/mo or $348/yr
- Video + Voice + Screen sharing$49/mo
- Hired agents$1 to $3/hour
- BilledPer property
Social Intents
- Starter, 4 seats, 250 conversations$39/mo
- Basic, unlimited seats, 1,000 conversations$69/mo
- Pro, white label + ticketing, 5,000 conversations$99/mo
- AI agentIncluded
- Answer from Teams, Slack, Google ChatIncluded
- BilledAnnually, per account
tawk.to AI Assist plans
Each AI reply uses credits. The default “Auto” model uses 3 credits per reply, so 1,000 credits covers roughly 330 AI replies.
| tawk.to AI Assist plan | Monthly | Message credits / month | AI agents |
|---|---|---|---|
| Hobby | Free | 100 | 1 |
| Growth | $29 | 1,000 | 3 |
| Business | $99 | 5,000 | 5 |
| Enterprise | $399 | 20,000 | 10 |
Migration
Switch from tawk.to in an afternoon
No downtime for visitors. Most teams are live the same day.
-
Step 1
Export your history
Download contacts and chat transcripts from the tawk.to dashboard.
-
Step 2
Connect your team app
Start a free trial and connect Microsoft Teams, Slack or Google Chat.
-
Step 3
Train your AI agent
Add your website, sitemap or files. The AI is ready in minutes.
-
Step 4
Swap the widget
Replace the tawk.to script with the Social Intents snippet and go live.
Fair comparison
An honest fit check
tawk.to is a good product. Here is when each one makes sense.
Stay with tawk.to if you need
- Free live chat for a site with very low volume and no AI
- Outsourced chat agents billed by the hour
- Built-in video and voice calling from the widget
- A free knowledge base and CRM bundled in
Switch to Social Intents if you want
- Your team to answer chats from Microsoft Teams, Slack or Google Chat
- An AI agent included in the plan, on the model you choose
- Website chat, WhatsApp and SMS in one inbox
- White label and help desk ticketing on one flat plan
Answer website chats from Microsoft Teams today
Install the app, paste one snippet and let AI handle the first reply.
tawk.to alternative FAQ
Common questions from teams comparing tawk.to and Social Intents.
Is tawk.to really free?
How much does tawk.to AI Assist cost?
How much does it cost to remove tawk.to branding?
Can I answer tawk.to chats from Microsoft Teams or Slack?
What is the best tawk.to alternative?
How long does it take to switch from tawk.to?
Keep comparing
More live chat comparisons.
Live chat your team will actually answer
Put website chat, WhatsApp and SMS in Microsoft Teams, Slack or Google Chat, with an AI agent that handles the first reply.
14-day free trial · No credit card required · Unlimited agents on Basic and up
Pricing sources: help.tawk.to add-on pricing, help.tawk.to AI Assist plans, checked November 3, 2026. All prices are US list prices in USD before tax and any negotiated discounts. Vendors change pricing often, so confirm current numbers on their site before you buy. tawk.to is a trademark of its owner. Social Intents is not affiliated with or endorsed by tawk.to.