Smallchat Alternative: Compare Smallchat and Social Intents

Are you looking for a Small.chat alternative?

Do you want to chat with the website visitors in Slack? Wondering which Slack chat software offers the best set of features?

Social Intents is a great alternative to Smallchat

Quick and easy installation, all the features you’d need, and an amazing UX - Social Intents has everything you need to engage website visitors in conversations from inside Slack.

Social Intent’s live chat software is a powerful alternative to Smallchat.

Get all the features you need to:

Start conversations with website visitors and convert them into customers.
Increase the number of leads you generate from the website,
Provide great customer service, and more.

Do it all through Slack. No need to learn any additional software or switch between applications to do the work.

Why Choose Social Intents instead of Smallchat?

A ridiculously simple installation. With Social Intents’ Slack integration, connecting live chat with a Slack channel takes mere seconds.
Complete Slack integration. Once integrated, all website chat requests will automatically appear in that channel automatically, and your team can engage with visitors without leaving the app.
Great UX. Your visitors will see a chat widget integrated into your website, and will never know that you chat with them in Slack. They will appreciate and enjoy the amazing experience, and fast response times from your customer service team, though.

But there’s more - Social Intents gives you full control over that experience.

You can customize the widget to match your brand, change colors, add your logo, and more.

Targeting rules allow you to target the right customers with the right message at the right time.

Proactive chat invites give you the power to engage visitors, and convert them into leads.

You can process customer requests faster with the Slash Commands that you know so well already.

Availability settings mean that you can set the chat offline and prevent customers from trying to reach your team when they are away.

Full Zapier integration gives you the power to send leads and chat transcripts pretty much anywhere you want.

Chat transcripts are stored in our system to allow for live chat reporting and analytics.

And finally, the department-based routing option in Slack allows you to set up a drop-down list of departments for your website visitors that each can route to separate channels in Slack.

But that really is just the tip of the iceberg...

Smallchat vs Social Intents: Full Comparison

	Social Intents	Small.chat
Monthly price	From $29/mo	From $19/mo
Feature comparison
Operators	Unlimited	Unlimited
Multiple Chat Widgets	Yes. Each can route to a separate channel	1 only until the business plan
Custom Key/Values	Send custom data to Slack	No
Chat Transcript Toggle	Ability to disable for privacy reasons	No
Web Dashboard	For when no access to Slack	No

Frequently Asked Questions

Why should I choose Social Intents vs Smallchat?

Social Intents is the no.1 dedicated live chat solution for Slack, offering a true and complete integration between your live chat and Slack.

With Social Intents, you get to support customers and convert more visitors right from the place where you and your team are already - Slack - and do it with complete bi-directional integration.

Your chat requests appear in a Slack channel of your choice, and your team can talk to clients without having to switch between different platforms.

How does Social Intents work?

Social Intents sends all live chat requests to the Slack channel you choose and then create dedicated channels for each individual live chat. You can then chat with visitors from Slack directly.

Can I try Social Intents before I buy it?

Of course. We offer a 14-day free trial of the Pro account. During the trial, you’ll be able to test all of Social Intent’s features to make sure you love the product. You can cancel the trial at any time and there are never any contracts.