Updated
Payment and invoice templates send invoices, due-date reminders, receipts, renewal notices and failed-payment alerts on WhatsApp. They are Utility templates, so they deliver to US numbers. Customers can reply with questions or ask for a payment link, and the conversation goes straight to your billing team.
Hi Nathan, this is a reminder that invoice INV-2041 for $450.00 is due on March 15. You can pay securely online using the link below. If you've already paid, please ignore this message.
9:00
Thanks, that’s really helpful!
9:03 ✓✓
You’re welcome! Reply here any time if you need us.
9:03
Reply lands inPeople read WhatsApp far more reliably than billing emails. These Utility templates cover invoices, due-date reminders, receipts, renewal notices and failed payments, so you get paid faster with fewer follow-ups.
payment_reminder · en_US
WhatsApp message preview:
Hi Nathan, this is a reminder that invoice INV-2041 for $450.00 is due on March 15. You can pay securely online using the link below. If you've already paid, please ignore this message.
10:24
Tip: Send three days before the due date and again on the day; payment links in WhatsApp tend to get paid faster than email invoices.
invoice_available · en_US
WhatsApp message preview:
Hi Sofia, your invoice INV-2041 for $450.00 is attached. Payment is due by March 15. Reply here if you have any questions about the charges.
10:24
Tip: Attach the PDF as the document header so the customer can open and save it without leaving WhatsApp.
payment_received · en_US
WhatsApp message preview:
Thanks, Mason. We've received your payment of $450.00 for invoice INV-2041. Your receipt is available in your account.
10:24
Tip: A quick payment confirmation prevents "did you get my payment?" messages from reaching your team.
subscription_renewal_reminder · en_US
WhatsApp message preview:
Hi Ava, your Pro subscription will renew automatically on April 1 for $99.00. No action is needed. To update your payment method or plan, visit your account settings.
10:24
Tip: Stick to the renewal facts; offering an upgrade or discount in the same message makes it a Marketing template.
payment_failed · en_US
WhatsApp message preview:
Hi Elijah, we couldn't process the payment for your Acme Pro subscription. Please update your payment method by March 10 to avoid any interruption to your service.
10:24
Tip: Failed-payment messages recover revenue that email often misses; send one on failure and one shortly before the grace period ends.
These live in other collections; open one to see the full message, buttons and tips.
Dear {{1}}, this is a reminder that the {{2}} fee for {{3}} is due on {{4}}. You can pay…
| Template | Meta category | When to send | Variables (example values) |
|---|---|---|---|
| Payment due reminder | Utility | 3–5 days before due | {{1}} Nathan · {{2}} INV-2041 · {{3}} $450.00 · {{4}} March 15 |
| Invoice attached | Utility | When issued | {{1}} Sofia · {{2}} INV-2041 · {{3}} $450.00 · {{4}} March 15 |
| Payment received | Utility | On payment | {{1}} Mason · {{2}} $450.00 · {{3}} invoice INV-2041 |
| Subscription renewal notice | Utility | 7 days before renewal | {{1}} Ava · {{2}} Pro · {{3}} April 1 · {{4}} $99.00 |
| Payment failed | Utility | Within an hour of decline | {{1}} Elijah · {{2}} Acme Pro · {{3}} March 10 |
| Tuition fee reminder | Utility | 2 weeks and 3 days before | {{1}} Mrs. Garcia · {{2}} spring term · {{3}} Lucas Garcia · {{4}} January 15 |
Categories follow Meta’s message template documentation; Meta assigns the final category when it reviews each template, and charges per its pricing documentation.
Attach invoices as a document header so customers can open and save the PDF without leaving WhatsApp.
Send a reminder three days before the due date and one on the day; stop as soon as the payment is received.
Stick to the facts. Upgrade offers or discounts inside a billing message turn it into Marketing.
Show the invoice number, amount and due date in the body so the customer doesn’t have to open anything to understand it.
Never include full card numbers or bank details; link to a secure payment page instead.
Practical answers about payments & invoices on WhatsApp.
Related for billing teams:
Send invoices and payment reminders on WhatsApp and answer billing questions from your team chat.
No credit card required • Meta message fees billed separately by Meta
