Are you implementing a proactive live chat strategy for your website? Looking for advice on creating live chat welcome messages that prompt visitors to start chatting? You know, I keep coming seeing these two statistics whenever I look for advice on proactive chatting: Incredible, right? But proactive live chat is also something many of our […]
18 Incredible Live Chat Welcome Messages for Any Website Read More »
Are you trying to implement a proactive live chat strategy? Wondering what live chat triggers that would engage your website visitors? FACT: 33 percent of proactive chats receive a response. Which means that proactive chatting helps you achieve your live chat goals – drive more leads, start more sales chats, or provide memorable customer service.
10 Live Chat Triggers That Will Boost Visitor Engagement Read More »
Are you wondering what proactive live chat is? Looking for tips to win customers with proactive chatting? FACT: 48% of consumers favor companies that offer proactive live chat support. What’s more, website visitors are more likely to respond to proactive sales chat rather than initiate the conversation themselves. Live chat is a relatively new channel
What is Proactive Live Chat: How to Engage Visitors with Proactive Chatting Read More »
Has your company started using Microsoft Teams recently? Are you looking for advice on using MS Teams more effectively? FACT: Microsoft Teams has revolutionized how teams work together, collaborate, and get work done. Having said that, MS Teams can also pose a challenge. It is quite a robust tool, after all. With so many features
12 Tips on How to Use Microsoft Teams Effectively Read More »
Are you using MS Teams to collaborate and make work happen? Wondering whether you should also start using Microsoft Teams for customer support? Using MS Teams for customer support or as a help desk means that your employees can support and help customers without leaving the app they use all the time already. As a
How and Why Use Microsoft Teams for Customer Support Read More »
Do you support customers over live chat? Looking for live chat tips to help your customer support get even better at it? Well, you’re in the right place. Below, you’ll find an extensive list of tips and best practices for providing incredible live chat customer support. This advice will help you solve customer issues faster.
14 Live Chat Tips for Customer Support Teams Read More »
Live chat software allows you to communicate with and guide leads and customers as they move through your website. However, simply winging it won’t get you great results. To streamline your chat support interactions and make a good impression, there are some live chat best practices to follow. These best practices ensure that users are
15 Live Chat Best Practices to Impress Leads and Engage Customers Read More »
Are you using live chat for customer service and want to improve your customers’ experience with it? Looking for advice to improve live chat customer service? FACT: When it comes to customer support, live chat may still be in its infancy, but the situation is changing quickly. Today’s customers want real-time conversations, not support tickets.
How to Improve Live Chat Customer Service Read More »
