Are you trying to implement a proactive live chat strategy? Wondering what live chat triggers that would engage your website visitors? FACT: 33 percent of proactive chats receive a response. Which means that proactive chatting helps you achieve your live chat goals – drive more leads, start more sales chats, or provide memorable customer service. […]

Are you wondering what proactive live chat is? Looking for tips to win customers with proactive chatting? FACT: 48% of consumers favor companies that offer proactive live chat support. What’s more, website visitors are more likely to respond to proactive sales chat rather than initiate the conversation themselves. Live chat is a relatively new channel

Do you support customers over live chat? Looking for live chat tips to help your customer support get even better at it? Well, you’re in the right place. Below, you’ll find an extensive list of tips and best practices for providing incredible live chat customer support. This advice will help you solve customer issues faster.

Live chat software allows you to communicate with and guide leads and customers as they move through your website. However, simply winging it won’t get you great results. To streamline your chat support interactions and make a good impression, there are some live chat best practices to follow. These best practices ensure that users are

Are you using live chat for customer service and want to improve your customers’ experience with it? Looking for advice to improve live chat customer service? FACT: When it comes to customer support, live chat may still be in its infancy, but the situation is changing quickly.  Today’s customers want real-time conversations, not support tickets.